Lancaster Veterinary Centre

195 Bowerham Road
Lancaster
LA1 4HT

General

Lancaster Vet Centre is a great small animal vet practice in Lancaster.  We have personal, friendly and knowledgeable staff and we aim to offer quality service at a fair price.  

For all your pet's health needs and advice make us your first port of call.  From simple advice over the phone to put your mind at ease right through to an emergency appointment for a sick pet - just pick up the phone on 01524 840033 or drop us a line to mail@lancastervets.co.uk.

 

Opening times

Clinic reviews

4.8 Stars - 04-02-2017 - Lynda

Vet Response

Thanks Lynda. If you'd like to leave some comments we'd love to know why you rated us so highly.
06-02-2017

3.6 Stars - 13-01-2017 - Janet

James Glass is a fantastic vet, who has an honesty and professionalism unrivalled in many vets. However, he is completely let down by his support staff. The receptionist is unpleasant in her attitude to customers, has kept me waiting unnecessarily and has misinformed me about my entitlements on a number of occasions. I know people who have gone to other surgeries because of the way they have been treated by a nurse and the receptionist. As a customer of LVC I have felt like I have been tolerated by the receptionist. Her customer service skills are awful. I have been with them about 11 years and have always paid my bills. I asked for treatment for my new dog as I am waiting for my wages to come through and the support staff wouldn't ask Mr Glass who has let me pay later or through my Pet plan. I felt mistreated and after my dog died at Christmas I received a card saying "If we can help at all please don't hesitate to contact the surgery". I feel let down and have taken my new dog to Bay Vets. The receptionists were very friendly and helpful. They have taken details of my dogs previous vet and the rescue centre I got him from so they can follow up on his illness. One of the people who left LVC recommended them.

Vet Response

“Janet, sorry to hear that you are unhappy with the way we dealt with you and feel let down. If you would like to discuss finances or your personal situation further please contact me at the surgery. Your comments on our staff team seem quite personal and harsh - totally at odds with many opinions I hear regularly. James Glass”
30-01-2017

5 Stars - 26-10-2016 - Kate

Finding a vet practice that is knowledgeable about small furries as well as cats and dogs can be a bit of a challenge. I was recommended LVC by a friend when one of my guinea pigs was in desperate need of a vet that knew what they were doing. Since then I have taken several of my guinea pigs in and have always received knowledgeable, friendly, caring service. It's a relief to find a vet practice that understand my pets, will listen to my concerns and discuss things with me before taking action. I really feel they will go out of their way to do everything possible to make sure you are seen quickly and receive the appropriate treatment and support when your pet is ill. I wouldn't hesitate in recommending LCV to anyone and will continue to use them to treat my pets despite living a 30 min drive away.

Vet Response

Thanks SO much Kate - really glad we are providing the high service you and your Guineas need.
27-10-2016

5 Stars - 10-10-2016 - John keir

This is the most amazing veterinary centre in Lancaster. I have been to others in the past but nothing compares to this one they make you feel so welcome and make sure your pets receive the best care they can.

Vet Response

Thanks SO much John & Vicky - always a pleasure to have your two here!
11-10-2016

5 Stars - 06-10-2016 - shaun /Tina

Registered our pet Cockatiel At LVC and all the staff have been wonderful,professional and caring . A big thanks to James for trimming our Cockatiels beak and nails which was not an easy task with our pet as he did not like being handled .James seemed to have a calming effect on him and had the job done in no time at all .Would highly recommend LVC for their support and aftercare . Top marks ! Thank you. Shaun and Tina

Vet Response

Thanks SO much for your review and kind words - you allowed us to give him the very best of care!
11-10-2016

5 Stars - 24-08-2016 - Theresa

My 3 year old cat Dexter has just spent the past 8 days at LVC (Birch Tree Carnforth over the weekend) being treated for a urinary blockage. He has had outstanding treatment and the utmost care taken. He is well on his way to recovery - all thanks to their swift treatment. James and his team are an excellent veterinary team - would definitely recommend them.

5 Stars - 13-01-2016 - Karen Grant

I moved to LVC about 10 years ago after being very unhappy with the treatment my dog was receiving at my previous vet. From my very first appointment I was overwhelmed with the kindness and understanding we got. I have been taking my dogs to LVC ever since and can't recommend them highly enough.

5 Stars - 01-07-2015 - Dot hemsley

My animals have been registered with James and his team since I moved here in 2002 when other people recommended him to me. Over the past 13 years I have always found the practice to be professional and courteous, always explaining terms in words I can understand and always showing respect for my animals. My dog and cat have no hesitation in visiting and neither do I. Well done to everyone

5 Stars - 02-06-2015 - jo

Fab vets, microchipped my tortoise and were very friendly. The waiting room has seperate areas for Cats and Dogs and the staff are lovely.

5 Stars - 04-02-2015 - jenny & dave

LVC have been absolutely excellent in the care of our cat, Alice. When we first got Alice in Sept 14 she had a bad virus so it was a bit touch and go. LVC were very thorough, took an interest, always caring, and made sure Alice got the best treatment. We also had Alice neutered recently and the staff explained to us exactly how we should look after her whilst she recovered. All of the practice staff have been great and are always willing to answer questions and explain any treatments thoroughly, providing the best advice. We would like to thank all the staff and would have no hesitation in recommending LVC.

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