Vets4Pets - BitterneUnit 1 Merry Oak House
104b Spring Road
The friendly team at your local Vets4Pets in Bitterne are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Pet Health Plan
|Monday||8:30 am||7:00 pm|
|Tuesday||8:30 am||7:00 pm|
|Wednesday||8:30 am||7:00 pm|
|Thursday||8:30 am||7:00 pm|
|Friday||8:30 am||7:00 pm|
|Saturday||9:00 am||3:00 pm|
5 Stars - 19-06-2017 - Georgina G
This practice and everyone who works within it are extremely kind and caring. Have used other vets before this one opened, it's like 1 in 1 out, nothing personal at all. I walk into this one and they know me and my pet by name before I say anything, they are all brilliant at what they do!
1.8 Stars - 16-05-2017 - Cheryl
4.2 Stars - 06-03-2017 - Sara H
Really great service. Andrew the vet, was fantastic with our house rabbits. He was really rabbit savvy, even our rabbits seemed relaxed with him. The practise was clean and well kept. The receptionist was friendly, efficient and helpful. We will certainly use them again
4.8 Stars - 01-03-2017 - Dale
I have been registered with Andrew and the team for several years, and have used their services a lot as my female lurcher has a lot of joint and movement problems in her old age, they were always friendly to both myself and my dog who was a nervous ex stray, Andrew and the team did all in their power to keep her comfortable and give options on treatment, and when she eventually lost her battle they were helpful and friendly and very understanding. They have continued there helpful and friendly treatment of my other two dogs. The reception staff are all super friendly and always happy to chat and a joke with people waiting to be seen. I have found the new car parking control system is a great improvement, prior to this when trying to get a very sick dog with problems moving to the vets when the carpark was always full of people in Tesco or Subway was a nightmare, so thanks for taking the step to install the parking system. The waiting area is small and can get crowded at times which can be interesting if you get over friendly or grumpy pets, however that is really a problem of the success of the practice with it being so busy most of the time, and limitations of the building. I have always found the team to be fair on charging and often don't charge for follow up appointments, they usually also warn and discuss the medication and treatment options and associated costs with me before deciding on the way forward which is always appreciated. I have recommended Andrew and the staff many times and will continue to do so.
5 Stars - 14-01-2017 - Sarah T
Friendly, respectful and thorough. The ideal qualities expected from a competent vet. Having taken my two cats for their Annual health assessment and Vaccinations, the vet made every effort to ensure that they were calmed and comfortable, during what could easily have been a stressful situation. My cats received their boosters and a thorough check up. Their vaccination record cards were updated, and the cats expertly returned to their carry boxes. Having previously signed up for the Vets4Pets Vac4Life scheme, the whole procedure was covered, with nothing more to pay. Even my inane barrage of questions did nothing to phase the vet. The entire experience was undertaken with genuine care and consideration. I would recommend their services to every pet owner. January 2017
2.6 Stars - 24-10-2016 - .
Saw a very helpful vet regarding my dogs problem, was given a bill of over £100 ( including a painkiller Injection although he did not wimper in pain which then he had a reaction to). Was told by the vet he needed to Be seen after the weekend. Returned for my appointment, he was checked over and I was told he was fine After which the vet asked if he was fleaed and wormed ( irrelevant to why I was there) and then decided my dog had tartar on his teeth ( again irrelevant) . Seemed very much as though they were looking for more money. This took all in around 3-5 minutes and I was then charged another £28. I felt very much as though I was being ripped off for more cash. Not sure that's the kind of vet practise I would want to use in the future.
4.2 Stars - 02-09-2016 - Ben
2.6 Stars - 30-08-2016 - Jane davies
Vets have there own carpark but the staff are now parking in side streets causing traffic and street parking problems in the area ..they dont even park in there own carpark how strange yet they fine you if you park in there now empty carpark ..this is not helping you go to tescos or othere stores if they have blocked the side streets them selfes .
Vet ResponseThanks for the feedback. There are many public roads surrounding the practice and there is plenty of spaces for everyone, and as they are public roads and not private anyone can park there-our staff included. I can assure you that our staff parking in the roads is not causing the problems you claim. If Tesco and Subway customers did park in the side streets and NOT in our private car park, then there would be no need to implement the parking system we currently have. We are pleased that you have noticed how empty our car park is-this is good news as this means that our clients have full use of the car park now-as they always should've had. Client feedback has indicated that the new car park system is working as a lot of our clients are commenting on how easy it is to park now. Thanks again for taking such an avid interest in our car park. All feedback is always welcome.
3 Stars - 28-08-2016 - NOT HAPPY
Vets 4 Pets , must have the smallest most cramped surgery there is . The waiting room is tiny , with the pet weighing scales by the main door and literally right outside a treatment room . Not a happy experience for pets or owners , and the car park with its limited space is controlled by Premier Park
Vet ResponseUnfortunately, we are unable to extend our waiting area due to the layout of the building, but if this changes in the future we will certainly consider having a revamp now we know it's such a big issue for you. In regards to the car park, if you are coming in here during our opening times then you should find that it is easier to park now thanks to our new car parking system. We are pleased to note that you have no issues with how we treat you or your pets. Thanks for taking the time to let us know your concerns. All feedback is important to us, as it helps us to improve our service in the future for you and our other clients
1 Stars - 13-08-2016 - Sian
Vet ResponseWe haven't seen you or your pets since 2014, but if you do have a genuine complaint about our service, please email us: email@example.com with details of your concerns and we will be happy to look into it for you.