Bath Veterinary Group - Rosemary Lodge Veterinary HospitalWellsway
Bath Veterinary Group provides affordable and the best care for your pet 24-hours a day. Combining the convenience and continuity of qualified vets and nurses at your local surgery backed up with the support of Rosemary Lodge Veterinary Hospital, the group provides exceptional care for your pet. All our surgeries are accredited by the Royal College of Veterinary Surgeons and the hospital is the only practice in Bath and the surrounding area to achieve the highest; Tier 3, hospital standard. Rosemary Lodge Veterinary Hospital is home to Bath Veterinary Referrals.
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Pet Health Club
|Monday||8:00 am||6:30 pm|
|Tuesday||8:00 am||6:30 pm|
|Wednesday||8:00 am||6:30 pm|
|Thursday||8:00 am||6:30 pm|
|Friday||8:00 am||6:30 pm|
|Saturday||9:00 am||6:00 pm|
5 Stars - 28-06-2017 - Victoria
Hannah Bose has provided first class, appropriate care for Albert, a mini lop rabbit for several years. His first visit saw the dreaded 'Wagg' rabbit food binned, and Albert has had Supreme Science Selective ever since. He has regular visits for toe clips, and will be along for his RHDV 2 jab sometime in August. I really don't think Albert minds going in his carrier up to The Lodge, I am sure he thinks 'well I'm going to have my bum inspected, at least it will be by someone who knows what they are doing, unlike someone else I could name'. For me, and also Albert's other carer, the knowledge that such expertise is available is priceless. Thank you Hannah. (Posted under instruction, supervised and dictated by Albert Esquimalt, Emperor Ear of Lop).
5 Stars - 09-06-2017 - Gwyneth and Jon Roberts
Our 9 month old Bulldog puppy was referred here from our vet while we were away on holiday as he had a prolapsed urethra. Our daughter and friends were looking after Stanley on our behalf. From what we have been told Alistair contacted our friend and talked her through the process thoroughly. From the time Stanley was taken to Rosemary Lodge until he left, the staff, Alistair and Sam showed him so much care, love and attention and we are very grateful for that. Being away on holiday at the time was very stressful but it was comforting to know that our friend was being updated regularly throughout Stanley's stay. We are so very grateful to you all for looking after him so well and would not hesitate to use this practice in the future but fingers crossed we wont have to.
5 Stars - 09-06-2017 - Samantha C
Excellent customer service and great Veterinary Skills by all, Will always recommend Rosemary Lodge! Love taking my dogs here
4.8 Stars - 27-03-2017 - caroline
1.8 Stars - 29-01-2017 - jethro
2 Stars - 24-12-2016 - jeff
5 Stars - 11-10-2016 - Cats mother
I cannot speak highly enough of the care and genuine concern for my cat last week.I would like especially to thank Frederica for her care of Scamp each day and Julia during the night.I thank also the cattery staff for keeping Scamp comfortable and clean.This cat is related to a tiger so not an easy boy by any means to deal with.A very sensible approach to his care was such a relief and anything that would distress him more that wasn't vital wasn't attempted,without compromising his overall care of course. The cattery was clean and the nurses friendly and welcoming. Receptionists are always helpful both on the phone and at the desk.Thankyou all,you made a stressful time a little easier to manage by your kind approach and it was greatly appreciated by me certainly,and I hope the old boy too!The early morning phone call was especially appreciated as were the updates during the day. I have no hesitation in recommending this hospital and its staff.So lucky to have it on the doorstep.
5 Stars - 27-09-2016 - Lilian MacGregor
I came to see you again nearly four years after you performed a tracheostomy on me. I was in a sorry state, my breathing was so bad everything I did was an effort and my owner was concerned that I would not survive many more breathless attacks. However, Alisdair you soon fixed that, now two weeks after the op, I'm living a full life again. I think you pulled a lot of extra skin away from the hole which involved quite a few staples, and what a lovely neat job! Wouldn't notice it now. More importantly, I can breathe again. Thank you for my life Alisdair and all the Staff at Rosemary Lodge. Very kind regards Florence MacGregor.xxxxx
5 Stars - 08-09-2016 - Terry
We couldn't be more impressed by and appreciative for the way that all of the staff at Rosemary Lodge approached the problem that our Spaniel, Millie, was suffering. The administrative staff showed respect and professionalism to both our Millie and to my wife and me. They recognised the relationship and bond that owner and pet have. The medical team, equally, showed the same empathy, as well as displaying their professional expertise in diagnosing and treating Millie. We were given full and clear explanations of her condition and her treatment. We are very lucky to have a professional and responsive facility for our pets.
1.6 Stars - 16-07-2016 - Erigeron
Prior to my referral appointment, I received a call advising that the practise charges £25.00 for handing insurance claims that are paid directly to them. I said I would be paying the bill myself. On arrival at the practise, reception was chaotic, unfriendly and unprofessional. I had hardly sat down before being asked to pay the £25.00 handling fee despite having previously advised them I would be paying the bill myself. My cat was in for the day. I have no issue with the veterinary care and both vets telephoned me with updates and information when they promised. However, I do have an issue with just about everything else at this practise. When I paid the bill, I asked if it was complete and was assured it was. Shortly after I got home, though, I received a call to say they had undercharged me and I had another £150.00+ to pay. My cat is insured so, before leaving, I had handed my completed insurance claim form to the receptionist. I had ticked the box for my insurer to pay me and even provided a stamped addressed envelope. All the practise had to do was add their information and send it off. However, they sent it to my insurance company electronically with instructions to pay them and not me. My insurer duly obliged. I lodged a complaint with the practise manager. I received a verbal apology and, a few days later, a refund of their incorrect claim. However, I will not be returning.
Vet ResponseThank you for your feedback. Please accept my apologies for any upset or inconvenience caused by our administrative error. I am genuinely very sorry that you had reason to be unhappy with certain aspects of our service, but I am pleased that you were happy with the veterinary care. If you do wish to discuss any of these issues further, please do contact me at the hospital. Helen Biggadike, Practice Manager