This practice has gone down, while their prices have gone up! Just been charged £132 after my daughter took my dog to the vet and given no invoice or breakdown. When I rang to enquire, I was told part of it was the cost of the tablets, so I asked if I could have a prescription instead but was told I could not return the tablets as they don't know how they've been stored (I've had them for 10 minutes). When I pointed out that I have only just got them and they have neither been stored nor opened, I was told they'd have to clear it with the Practice Manager, who is not in until next week and it will then be too late to return them. I asked for the name of the receptionist who had charged my daughter and not provided an invoice and was told, by the unhelpful person I spoke to, that she doesn't know the other receptionists name, even though she was there and quoted some of the conversation, so that was a blatant lie! Basically, if you want to be lied to, given no information about what you are paying for, and pay a 50% higher cost than they were charging at the beginning of the year then this is the practice for you!
Thank you for taking the time to post a review.
We would like to reassure you that we place a high priority on providing the best possible care for our clients and their pets and your feedback is important to us.
We have to store the drugs we use according to strict regulations set down by the VMD. This is why we are unable to refund drugs once they have left the Practice.
Signs are displayed in our consulting rooms advising that we can provide a Written Prescription to enable clients to purchase their drugs online. Many clients choose to do this for their long term medications but it may not be feasible in all situations if treatment that is needed immediately is delayed whilst waiting for the medications to arrive. Medications purchased from internet pharmacies are usually cheaper than if purchasing from a Vets as Internet pharmacies can purchase drugs at a cheaper price from the suppliers than Veterinary Surgeons can. The main reason for this seems to be that they can buy stock in very large quantities enabling them to negotiate better deals with suppliers. They are also running these pharmacies with very minimal overheads and so can sell products with a very low mark-up on them. Veterinary Surgeons have extremely high overheads which include staff wages, staff training, new equipment, building rental and utility costs to name a few.
Receipts are usually given at the time of payment detailing treatment costs and we apologise if this did not happen.
So we can investigate this matter and respond to you directly, could you please put your concerns in writing to firstname.lastname@example.org.