Beechwood Veterinary Group - Crossgates Surgery

132 Austhorpe Road
Leeds
West Yorkshire
LS15 8EJ

General

Beechwood Vets in Leeds provides a professional friendly service covering all aspects of veterinary medicine.

  • Puppy and kitten vaccinations.
  • Routine and emergency services.
  • Neutering.
  • Dietary advice.

Pet Health Club

As a loving owner, we know your pet’s healthcare is your top priority. Our Pet Health Club is the simple way to look after your pet’s health whilst saving money. Please click here for more information

Clinic reviews

5 Stars - 27-04-2019 - Julie

I cannot thank the vets and all the nursing and reception staff for everything they did for us and our beloved staffordshire bull terrier Paris throughout her life. Paris had a very serious illness which was life threatening but the staff worked very hard to save her and fortunately we had a few happy years left with her. Sadly Paris eventually developed cancer and had to be put to sleep last September at Beechwood in Crossgates. Again the staff were so kind and caring and thorough in all treatment. I would highly recommend this surgery thank you all so much again for all you did for us and Paris.

2.6 Stars - 06-11-2018 - Elizabeth

The receptionists can be quite rude if I arrive early with my pets. I use public transport and would rather be early than late. I agreed to the pet care plan having been told it was the surgery own plan but this isn't the case. I tried to cancel the plan as it just wasn't worth it and I will be moving soon and would use a different surgery. The receptionist had such an attitude about it. I was never made aware that if I cancelled it I would have a bill sent out even though I have been paying monthly anyway. I also have to contact a company and cancel through them too with no clue as to who it is I'm supposed to contact.

Vet Response

Thank you for taking the time to post a review. We would like to reassure you that we place a high priority on providing the best possible care for our clients and their pets and your feedback is important to us. The Annual Health Plan is a 12 month preventative treatment scheme that clients sign up to and the discounts are offered to enable you to spread the cost of your vaccinations, flea and worm treatments. A third party company collects the Direct Debits on our behalf but they are not aware if any monies would be owed should the plan be cancelled before the end of the 12 month contract. So we can investigate this matter could you please put your concerns in writing to feedback@beechwoodvets.com. Kind regards, Beechwood Vets
09-11-2018

5 Stars - 30-10-2018 - Audra

I've had pets all my life and have lived in 3 countries with my pets. That is to say I have been in a lot if vet surgeries. Beechwood at Crossgates is a really good surgery. They're consistent, sensitive to the needs of the dogs and helpful. Their reception staff is always professional and pleasant. I'd recommend them for any pets.

1.6 Stars - 03-09-2018 - Steve

3/9/2018 called this morning after my Frenchy willow suffered a swollen ear over the weekend took her to Abbey house Sunday night and was given antibiotics after her ear was drained was all done in the hour went to beechwood this morning arrived at 10.20 for 10.30 appointment was still sat there at 11.20 in the end I cancelled my appointment and told them to de register willow I later rang to complain and was told they were behind with there appointments so why book me in at 10.30 then knowing that they were behind my dog was distressed as was I her ear had filled with blood again I then rang Oakwood vets on dib lane I was seen and willow was back home by 12.30 not that it matters his bill was a lot cheaper than beechwood has ever been I have been with beechwood five years my other Frenchy is at Oakwood at 10 in the morning to get registered message to beechwood quality before quantity people love there pets we don't want treating like our pets are on a conveyer belt

Vet Response

Thank you for taking the time to post a review. We would like to reassure you that we place a high priority on providing the best possible care for our clients and their pets and your feedback is important to us. So we can investigate this matter could you please put your concerns in writing to feedback@beechwoodvets.com. King regards, Beechwood Vets
06-09-2018

4.8 Stars - 02-08-2018 - Maureen

I have been using beechwood vets crossgates for over 20 yrs now for my westies.My Daughter had to take her for me yesterday 01/08/2018 as she was very poorly with a stomach upset,when my Daughter went to pay the receptionist asked if she wanted to pay now or the following day when my westie had to go back,My Daughter said pay the following day and left.Later on the afternoon my husband had a phone call at work from the vets saying our daughter didn’t pick the medication up off the counter,So I rang them to ask if she could go back and pick it up,when she got there the receptionist said she couldn’t have it without paying the £75.47 bill,she had to ring her Dad up to pay over the phone,obviously they didn’t trust us which was very upsetting having using them for well over 20 yrs.seriously thinking of changing vets

Vet Response

Thank you for taking the time to post a review. We would like to reassure you that we place a high priority on providing the best possible care for our clients and their pets and your feedback is important to us. So we can investigate this matter could you please put your concerns in writing to feedback@beechwoodvets.com. King regards, Beechwood Vets
06-08-2018

4.4 Stars - 24-07-2018 - Vicky

I've been coming to Beechwood since I got my first pet back in the 90's. Overall I have alot of confidence in the vets that I have seen and believe that they have the animal's best interest at heart. My dog has had a lot of problems with her skin which has now become 100% better since going on the Cytopoint injection every month which the vet recommended. However, the only criticism I have is for a member of the receptionist team. Whenever I have been attended to by her I find her customer service skills to be non existence. Very abrupt and has an air of arrogance about her which I find off putting. It is the same when you speak to her on the phone. I now actually avoid going to her once I have seen the vet. The other girls are helpful, friendly and are approachable which I appreciate as it can be stressful coming to the vets for the animal and owner!

Vet Response

Dear Vicky Thank you for taking the time to write a review of our Crossgates clinic and for your kind comments about our team. We have had some excellent results with the Cytopoint injections and are very pleased to hear that they are helping your dog’s skin. We are sorry to hear that our recent customer service has not met with your expectations. We always strive to provide the best possible care to our patients and their owners and we take any feedback seriously. We would be grateful if you could contact us directly at feedback@beechwoodvets.com so that we can discuss this further. Kind regards, Beechwood Vets
25-07-2018

1.4 Stars - 27-06-2018 - lynne

I have used beechwood vets crossgates for a few years now. For the treatment of my wonderful dog. He has had his annual boosters and also his nails clipped. Over the past few times they have told me he was over weight put him on a diet which i did.He had his last annual booster on the 14/5/2018 and he had his care check once again i was told he was over weight. On the 7/6/2018 he became unwell i rang and they said bring him staight away which i did. He had been sick and unable to pass water and pooh. the vet examined him and said how long has his stomache been extended i said along time i told him about them saying every time i went he was fat so i took there word for that and cut down his food and treats. He scanned him and he had a big mass in his stomache and adviced me the best thing would to put him to sleep.What a total shock i screamed.So the next thing was to take him to a room i had my friend with me who went in with him.I was beside myself and asked the receptionist for a drink she pointed to the drinks dispenser i asked again and she came and got me one.I think the whole event could of been dealt with more passion it was over and done and that was that.I have written this so nobody else experiences what i went through. I will never know. if it could of been picked up before.I miss him so much

Vet Response

We are so sorry for your loss and our thoughts are with you at this time. We would like to reassure you that we place a high priority on providing the best possible care for our clients and their pets and your feedback is important to us. So we can investigate this matter could you please put your concerns in writing to feedback@beechwoodvets.com. King regards, Beechwood Vets
28-06-2018

5 Stars - 04-05-2018 - Lisa Fletcher

Brilliant service and excellent staff. Total trust in this surgery wouldn't go anywhere else. Thankyou for for looking after our dogs

1.4 Stars - 27-01-2018 - Jo

Maybe if staff spent less time behind reception desk gossiping maybe they wouldn't make mistakes by not booking your appointment for day they say but 3 weeks later. In fact in last 3 times been to this surgery the reception staff in black have either been making tea or gossiping with other staff not a good look for front of house staff.

Vet Response

Thank you for your feedback. We are sorry to hear that you are unhappy with the service provided by Beechwood Vets. We would like to reassure you that we place a high priority on providing the best possible service for our clients and their pets and your feedback is important to us. So we can investigate this matter could you please put your complaint in writing to info@beechwoodvets.com. King regards, Beechwood Vets
31-01-2018

4.8 Stars - 05-05-2017 - Suzanne

Due to my inability to attend the surgery I needed a home visit for my cats 6 month check up. I was called by the practice with information on when they would attend. The vet and nurse arrived promptly and went with my suggestion to examine her on the bed where she slept. Both staff members were polite and allowed me to hold my cat. Everything went smoothly and I was really pleased with everything but my bill!

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