Vets4Pets - Romford

Inside Pets at Home
Rom Valley Way Retail Park
Rom Valley Way
Romford
Essex
RM7 0AE

General

The friendly team at your local Vets4Pets in Romford are waiting to meet you!

Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need.  At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.   

 

Pet Health Plan

Please click here for more information

Opening times

Open 24 hours a day. 7 days a week

Clinic reviews

5 Stars - 12-07-2017 - janice

having never been to a vet before I was impressed with the treatment and fitting us in and giving advice in a caring way rather than trying to make us have things that cost loads of money unnecessarily. They gave no pressure just fair and good advice. We knew our dog was ill but had the scan just to be sure (under our own steam not under pressure from vet - there was no pressure at all) The vet was great - we both knew the dog didn't have long but as she was in pain we didn't want to put her down and the vet agreed,. He said take her home and spoil her. We had her another two days and she died peacefully in the middle of the night with us. We called and were told to bring her straight down which we did once she had passed away. There was no pressure to have operations that were pointless. We were treated really well, staff great and would recommend this place to anyone I know. Great people. Honest people and fair people. I know I have used the word pressure a lot but I was just so surprised there was none judging by what I had heard about taking a dog to the vet.

5 Stars - 14-03-2016 - bek

I can not express how amazing this place is They are amazing vets if you need appointment they squeeze you in straight away ! The care the animal receive is brilliant your always kept upto date if needed, they listen to any concerns you have and listen....unfortunately my dog didn't have the best outcome but they're extremely sympathetic not enough words can express the brilliance of all the staff vets and receptionists

5 Stars - 04-11-2015 - Hudson

I visited the Romford Branch today 4/11/15 with my dog Harvey who was 11 years old. He had been unwell for the last week and I knew in my heart it was time to let go of him. When I rung the receptionist and explained the situation I was given an appointment immediately. The young vet who's name I can't remember ( he had red hair and glasses ) asked me all information, after a long discussion it was decided that euthanasia was the best option and not to prolong my dogs life. The procedure he carried out and kind words he said made this very sad event more tolerable. This young man stands very highly in my thoughts from the actions and words he passed to me during this time. THANK YOU. Lee Hudson

5 Stars - 04-11-2015 - drewlee

After visiting a terrible vets previously for an emergency, we went back to companion care as unfortunate we thought our dog had to be put asleep. The vet was very caring, understanding, he listened to us and even explained things. The previous vet was no help to us at all. I cannot thank the gentleman enough for his help today (tall and strawberry blonde / red hair and glasses - sorry can't remember the name). He is an asset to his career and company. It's vets like him that makebit worth while. Can not fault this place. Definitly go if you want quality service. Also always clean.

5 Stars - 12-10-2015 - Laura B

Have used the surgery for 10 years + and always been happy with how my pets have been treated. Especially when things have been bad they will fit you in to deal with emergencies... And with older dogs there have been many emergencies and moments of crisis... Thanks for being there especially for my Cavalier Goldie who walked over rainbow bridge today... God bless her. And many many thanks for the years of care and kindness you have all shown towards her...

5 Stars - 21-09-2015 - Mareos

Very caring and highly professional surgery, helpful and knowledgeable staff, front desk go that extra mile. Always a nice experience every visit with reasonable rates for treatment. They are good at what they do and will always take the very best care of your animal. Hope the nine years experience of being a customer assures the reader of the above critique being an honest appraisal. My St Bernard Barnaby agrees too.

5 Stars - 10-07-2015 - Mandy

Travelled a long way for this appointment. Was treated with great courtesy and friendliness. Excellent information received from Alberto. Was every attentive and knowledgeable. Would highly recommend this to any one. I have a surgery opening near me in the very near future and will definitely be changing to them.

5 Stars - 29-04-2015 - C

The vets could not have done more for our puppy. When she needed emergency surgery they tended to her quickly. They explained everything to us . Thank you to all the staff for making our special girl better.

2.2 Stars - 31-12-2014 - john

Unfriendly reception staff, expensive, booster and kennel cough vaccination £25 cheaper at another local vets

Vet Response

I am sorry you felt that one of the receptionist was not helpful as we discussed on the phone conversation. She was stressed because we were short of 2 vets due to train delays. This is the reason but I do not want this to sound as an excuse because it should not. Whatever happens in the practice the service should not be affected, anybody in the practice and specially receptionists have to be prepared to go the extra mile to help anybody and in this case she failed to deliver. As head vet of the practice I really appreciate your feedback to identify any specific mistakes we could have done. Measures have been taken to make sure it does not happen again. Client care is a very important part of our job and we take it very seriously. If you have any problems in the future please do not hesitate to call me and I will try to help you as much as possible. Regarding the cost, you agreed that the comparison not necessary it was like for like. I am glad after my call you want to carry on using our services and we can prove you that we provide a professional, high standard and friendly service.
19-01-2015

4 Stars - 20-10-2014 - Janet

I cannot recommend the vets at companion care enough, from the reception staff nurses and vets. Their opening hours are good including saturdays and sundays. When recommended to have my staffie put down because of illness by another practice they had the patience and expertise and care to get her back on feet and the old lady is now doing very well under their expert care Always a positive experience with these vets

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