Kernow Veterinary Group - Ellis Vets4c Heathlands Road
- Local independently run RCVS accredited small animal practice with access to 24 hour care
- Well equipped for all veterinary services treating sick and injured companion animals
- Active promotion of preventive medicine with a budgeted Pet Health Club option
- Our staff are knowledgeable and caring professionals – trust us to care
- Surgical unit for soft tissue and orthopaedic cases
- Onsite radiography, laboratory, ultrasound, dentistry, acupuncture, laser therapy
Pet Health Club
5 Stars - 14-03-2019 - Mary-Jane
My dog Hector was diagnosed with quite rapidly presenting kidney disease just days before we moved to the area. The Ellis Vets team were wonderful with him at every stage, showing great kindness and consideration for an elderly little dog who was very, very stressed and nervous. They gave me wonderful help and support to carry out as much of his treatment as possible at home so he could feel safe and comfortable and, when end of life care was necessary, they were gentle, compassionate, and professional. Added to that, fees are very good, and I've always felt the practice has worked hard to help me keep costs down where possible. I do wish emergency cover was a little closer to Liskeard, but I highly recommend this practice and its fantastic team.
1 Stars - 25-02-2019 - Mr McClure
We made the mistake of taking our dog to this vet. They are entirely money orientated & have not got the animals welfare at the forefront of their minds. They persuaded my partner to have a small lump about the size of a piece of sweetcorn removed from just above one of her front legs after charging for a non conclusive blood test. Our dog went in perfectly healthy & within 48 hours was on deaths door. Of course they denied it was anything to do with them their practice or their treatment, initially claiming the problem was caused by a reaction to the drugs she had been given. Funnily enough she had had the same drug with no ill effects when she was spade. We hold this practice which is part of a chain which will all have the same policies totally to blame for are poor dogs I'll health. She was seen by two vets at another part of the chain who both tried to make excuses & charge as much as they possibly could selling my partner a liquid that our dog would not touch as well pills without saying when they should be taken. As far as I am concerned this chain should be closed down & reported to the veterinary association. A formal complaint will be made to the practice & if satisfaction is not forthcoming it will be taken forward by every available means.
Vet ResponseThank you for letting us know of your experiences We are not able to discuss on here in detail about your concerns for your own data protection. We understand that members of our team are already speaking to you about this directly. We are so sorry that you feel unhappy with our care and that our service has not met the level of your expectations.
4.4 Stars - 23-12-2018 - Jennifer Winterton
Always friendly welcome and pet is happy to go.
5 Stars - 21-12-2018 - Liz
Brilliant as always
4.8 Stars - 20-12-2018 - Marie
My own pets have been registered for many years in the days of David Ellis. They have always received the best of care and this continues. On occasion I have also visited with any cats registered with the practice who have needed veterinary treatment who board at our cattery, again always seen & treated quickly. Now the surgery is run by Kernow vet group my one and only concern is emergency cover is at Pelyn vets at Lostwithiel some 30 mins away, which if a life and death situation I feel is too far to travel to. I think that the Ellis Vets team are brilliant.
5 Stars - 19-12-2018 - Donna sibley
5 Stars - 19-12-2018 - Anne
Very friendly & polite staff
4.8 Stars - 19-12-2018 - Andrea
Lovely practice, Luna loves coming down for her appointments
5 Stars - 19-12-2018 - Jessie
Always feel very warmly welcomed in a very personal way, even when busy there is a sense that my pet is of utmost priority even if appointment relatively trivial. Staff are engaging, friendly, attentive and inclusive. They build a great relationship with you & your pet, it is always a pleasure to visit and a positive atmosphere.
4.8 Stars - 19-12-2018 - Peter Gibson
Been using Ellis vets along time. The vets and staff have all been fantastic. Lovely people who really care about you and your pet. Reason for 4 star value for money is the latest price increases. A lot of money when you are a pensioner, low income.