Medivet 24 Hour AlderAlder Veterinary Hospital
410 Eaton Road
Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services.
As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 600 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
Opening Hours 24 hours – 365 days a year
1.4 Stars - 16-09-2019 - Victoria
My cat was diagnosed with CKD by our local vets, however as we were all in shock we sought a second opinion on how to manage his condition. When I arrived for our appointment, despite 3 women manning reception I was completely ignored for the better half of 15min while they chatted amongst themselves or fixated on their computer. Awful awful customer service. Then came the consultation. The vet straight away wanted to remove several of my cats teeth (!?) we were already aware he had gingivitis however our local vet said it was nothing to worry about at this stage. After a physical evaluation and temp check the vet said there was nothing wrong with him bar him needing to remove numerous teeth (costing hundreds ££). We requested a blood test as obviously he had completely missed the physical signs for CKD. We received a call later that day stating he had CKD which we already new however were advised to put him to sleep immediately. Totally outrageous. We were aware of IV fluid therapy and requested more info. We were told it would cost £1500/1800 for a 3 day course and a blood check and ultrasound. Then when trying to negotiate the price we were offered the IV fluid therapy only for £1100 for 3 days. We went back to our original vet and got the IV fluid therapy for £390 including blood tests, anti nausea medicine and pain relief over 3 days. We were only advised to put him to step when the fluid therapy had failed. Our cat was only 9 1/2 and we all treated him like a little king, fed/ watered/ allowed In out whenever he wanted. He has left a big hole in all our hearts, as pets do when it’s time to say goodbye. In hindsight I would have just continued with our local vet but we were trying to save him and do the best we could. But the prices, attitude and general running of this practice is a complete cowboy situation. They are lucky I am not informing trading standards of the blatant rip off of treatment costs offered!!!! Please this twice on using this place, I wouldn’t wish my worst enemy to experience the attitude of this place, knowing there are kinder and more cost effective vets out there.
Vet ResponseDear Victoria Thank you for taking the time to leave a review. We are extremely sorry for your loss and know what a difficult time this must be for you. We are extremely disappointed to read your comments and would like an opportunity to look into the issues you have raised. Would you be able to email us your details at firstname.lastname@example.org so that our team can fully investigate your complaint. Again, please accept our sympathies at this sad time.
4.8 Stars - 09-09-2019 - Carol
This is a belated but heartfelt thank you for the excellent management & medical care given to my cat over an extended period when he was poorly;for an elderly cat, he is well & seems content & I couldn't ask for more than that!
5 Stars - 07-09-2019 - Hannah
My pet chicken became extremely ill and I was at a wits ends trying to find a kind way of letting her go. Luckily I found Alder vets who were kind, friendly and very caring. The lady on reception who I spoke to on the phone was very informative and helpful also very compassionate about the situation. I just felt like I had to leave this review because the care and compassion was lovely to experience and I felt very relieved when I left knowing that I did the best thing with the right practice. Thank you Alder vets I didn’t get the vets name but she was extremely nice and caring Thank you
5 Stars - 18-06-2019 - Christine Sing
I would like to pass on our thanks to the nurse Sally who was on duty on Sunday 16th June. Tragically our German Shepherd Sasha passed away at home. After phoning the surgery we were told to bring Sasha in and they would make the necessary arrangements for us. We were met by Sally and taken to a room, we were left to spend a bit more time with her before Sally came back in. She took us through everything in a very professional but friendly way. We also noticed that everytime she went by Sasha she gave her a little stroke or a pat. She was so kind through what was a very distressing time for is all. We honestly can't thank her enough for how she dealt with us and the compassion shown. Thank you Sally from the bottom of our hearts.
5 Stars - 29-03-2019 - Paul
I’ve been to other vets with family pets and none of them come close to how great this place it. The staff always make a fuss of Annie when she’s in and the advice always seem to be what’s best for Annie and not how they can get the most money. Would recommend to anyone.
5 Stars - 14-01-2019 - Juliet Nicholson
The staff are lovely and friendly. They are outstanding
5 Stars - 11-01-2019 - Georgina
Geoff the vet I see is first rate he sorts both my dogs problems out with no fuss just full on care I believe one of my dogs would suffer many more problems if it wasn't for Geoff and his team finding workable solutions. Also your reception staff are first rate always happy to do what they can for you so big thank you to them too.
5 Stars - 09-01-2019 - Oscar
Staff always efficient and polite, vet was really good with my pet. I have never encountered any problems in all the years I have been with you.
5 Stars - 25-12-2018 - Jo
Exceptional Vets and Staff. We recently lost our beloved Sooty the house cat after 14 years. He was our World. Such an upsetting time. The love care and help bith Sooty and we received was remarkable. They are wonderful people who work there. Very Special. We cried and they cried with us. Sooty leaves us with sad heavy hearts. Alder/medivet have given us the chance to give our love to a kitten Sweep. A lively lovely little chap. Sooty would approve Im sure. Thank you Alder/Medivet for everything. Jo Rachael and Rebecca xxx
5 Stars - 13-12-2018 - Deb
I carnt thank you all enough for the care you all gave my baby girl Sasha she was so ill when she came in on Sunday the 9th Dec and now she is so much better thank you