General

Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services via our linked Richmond 24hr Continuous Care and Emergency Centre.

As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Opening times

Day Opens Closes
Monday 8:30 am 7:00 pm
Tuesday 8:30 am 7:00 pm
Wednesday 8:30 am 7:00 pm
Thursday 8:30 am 7:00 pm
Friday 8:30 am 7:00 pm
Saturday 8:30 am 12:00 pm
Sunday Closed Closed

Clinic reviews

4.8 Stars - 27-11-2017 - Victoria7171

Staff are friendly and knowledgeable and genuinely care

5 Stars - 10-11-2017 - Happy Owner

I recently went to this practise and my dog is normally a shaking wreck ( which makes me tearful-mom issuesj ans she hides under the chairs. One of the nurse I didn’t catch her name but I was told she was the head nurse was amazing! I have never seen someone do this before, she lay on the floor not caring that the waiitng room was full. She offer her treats and spoke softly then calling her by name. Slowly but surely my little girl came out and even had some tail wags. Then she saw the vet, Rui, he was lovely gentle and the other vet ,Liz, even popped in to introduce herself which I thought was a good touch. She needed a kennel cough and we have never been able to put in her nose before so we had left it. Rui called in the lovely nurse ,who was on the floor with her early, all she did was gently cuddle her and hide her eyes and all done- no fuss about the KC. Throughout the consult the vet and the nurse reassured her and spoke to her the whole time and even got a treat and a tail wag after. While the vet was sorting out the flea and worm stuff, the nurse was very knowledgeable and answered all my questions and did laugh even when I asked the stupidest questions. Sorry I didn’t catch your name even though you did tell me. These guys are the best vets I have ever been to and I can’t thank them enough, I no longer dread going to the vet. I am also keeping up with my 'cuddle consults' Great experience!

2 Stars - 05-08-2017 - Victoria

We often experienced bad communication using this corporate run vet group which utilises multiple vets. Our experience had an especially negative impact on the treatment / management of our CKD cat and in his last days cost us 24 hrs, in getting him connected to an emergency drip before passing away 5 days later. The delay in treatment was due to Medivet ignoring the fact that I was abroad and noncommunicado when in fact they were advised that only my husband would be available to contact re the latest blood tests. On my return to London I asked Elizabeth the vet as to why my husband wasn't contacted in my absence she said she only calls the first tel. no. on the list. After our cat was discharged on day 4, that evening we phoned Richmond and asked to speak to the vet as we were concerned with our cats behaviour (eating soil in the heavy rain and twitchy). The receptionist/nurse refused to put us through and abruptly told us that the cats behaviour was unrelated to his CKD and there was nothing they could do. On previous occasions they left the catheter in our cats leg & the Southfields manager had to call by our house to remove it. Another time an inexperienced vet delayed seeing our cat & pushed us to the end appointment only for us to then collect our cat leaving him with a bloody neck. The cherry on top was when they tried to charge an extra £100 for the euthanasia.

Vet Response

Dear Victoria, Thank you for taking the time to leave us this review. We really value your feedback. We are deeply concerned about some of the things you have raised within your review and would really appreciate the opportunity to discuss your concerns in more detail. Please could you give us a call at your earliest convenience? We’d really appreciate it. Kind regards, Medivet Southfields
09-08-2017

5 Stars - 08-06-2017 - Brian and Tina

You looked after my previous cats Bubble and Squeak with such compassion when they both developed cancer and couple of years apart with Squeak being the second of the two to leave us. Rui was so kind and made her as comfortable for as long as possible and my wife and I will always be grateful. I have total confidence in him and know that he will treat Poppy and Fizz with the same empathy and skill (which we hope will not be necessary for a very long time to come). We couldn't wish for a better vet for our furry babies.

5 Stars - 30-05-2017 - Penny

The service is welcoming, friendly and efficient. The care given to my cat is better than I expect to get for myself from my GP (sadly) and I always know she is in safe and caring hands.

4.6 Stars - 11-12-2016 - Dr Mac

Communication is always excellent and you have made our two dogs better every time there has been an issue as you are very thorough Rui. Our dogs love the nurses too! We like the health plan which we have benefited from through the 10% off, even treats so it makes sense in the long run.

4.6 Stars - 05-12-2016 - Janis

I feel confident that they will do the best for both pet and owner. They treat Matilda cat without any drama, which is more than I can do!

4.8 Stars - 15-11-2016 - Ana

Rui is an excellent vet; he’s friendly and quite patient with our cats and dog, which more often than not, are a bit tricky to deal with while at the clinic. He’s also very helpful and ready to offer any advice or info concerning any question that may arise, and all the team have always been kind and friendly, showing great professionalism and a positive attitude. A big thank you to all!

5 Stars - 11-11-2016 - Jo

Rui and his team do an amazing job at dealing with not only our pets ailments but the emotions of their owners ... the latter probably being the most challenging. My personal experience has never been anything but exceptional and recent events have exceeded expectations. I am truly blessed having such great support from you all.

4.8 Stars - 10-11-2016 - Laura white

Rui and his team have been treating my spaniel honey for many years. She's a nervous dog but the staff and vet take time to treat her well. she's had a few surgerys and rui vet skills are second to none. A great vet. I wouldn't want to go to another vet or practice in fact I live now outbox thec area in epsom but still come back to rui and his team of lovely girls

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