Medivet The Vets Birstall

Borrajo's Veterinary Clinic
84 Sibson Road
Birstall
Leicester
Leicestershire
LE4 4NA

General

Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices.

As part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company.  Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Opening times

Day Opens Closes
Monday 8:30 am 7:00 pm
Tuesday 8:30 am 7:00 pm
Wednesday 8:30 am 7:00 pm
Thursday 8:30 am 7:00 pm
Friday 8:30 am 7:00 pm
Saturday 8:30 am 12:00 pm
Sunday Closed Closed

Clinic reviews

5 Stars - 09-10-2017 - Louise

Always personable and professional. We have an anxious pup and the staff go out of their way to make her feel as relaxed as possible at each visit. A lovely practice, we wouldn’t go anywhere else.

4.8 Stars - 22-08-2017 - mags

The ongoing treatment of my dog has been very good. The vet, Carlos, has been very kind, professional and explained in great detail the way forward for the well being of my pet. 1 area that I feel could be improved is the administration of pet Insurance claim submissions to the Insurance company. It would appear that only 1 person is responsible for submitting claims and on 3 separate occasions I have had to remind/chase up the submission of the claim. When treatment is delivered, the customer is expected to pay up front even if they have insurance to cover. It can, and has, taken the practice up to 2-3 weeks to submit the claim. Then, by the time the insurance company do their administration work it could take a month or more to get your money back! My initial treatment bill was nearly £600 and each subsequent visit is costing in the region of £100 and this will be on going for the foreseeable future.

Vet Response

Dear Mags, Thank you for leaving us a review. We really appreciate you taking the time to provide us with further feedback about your experience with us, as we’re always looking for ways to improve. We’re pleased to hear that you were happy with the ongoing treatment we provided, and we are equally glad to hear that Carlos has been very kind and professional. We always strive to deliver amazing client and patient care, and leave people feeling supported. We usually advise a week for insurance claims to be processed, but we admit that we haven’t been able to process these as quickly as we’d like. We have actually welcomed some new faces to our team and been able to train another member of staff to help with the current insurance claims that need to be processed, so we hope to be able to get things up to speed. We welcome the opportunity to talk to you about your review in more detail over the phone, so please do give us a call when you can Kind regards, Medivet Birstall
29-08-2017

4.6 Stars - 11-08-2017 - Prem M

The staff and services are excellent. Very friendly, patient and polite staff who are willing to listen & be supportive.

4.8 Stars - 05-08-2017 - Angie Smith

From the moment we walked in, we were welcomed and dealt with efficiently. Our vet, Tom (Tomas?) was friendly, caring with the kittens but also very professional. We got good advice and guidance. Couldn't fault this visit.

4.8 Stars - 28-06-2017 - Tommy

I have taken my pet dogs to the practice over many years before Medivet took over. pleased to say the the satandard of interest and care has been maintained as the Practice has grown.

4.8 Stars - 28-06-2017 - Jane

I trust and am confident in Theresa who looks after all my fur babies! All members of staff are very helpful and treat you and your pet with respect and caring.

5 Stars - 29-04-2017 - Fleur

All staff are always friendly, knowledgeable and helpful, from the veterinary nurses to the vets themselves. They all go above and beyond to answer questions and put your mind at rest. They are always pleased to see my dogs and treat them with love and respect.

5 Stars - 06-02-2017 - Clinton

Excellent service from start to finish great to know are dog was well looked after

4.6 Stars - 28-01-2017 - Diane

I have made many visits to the Birstall branch over the last few months. I would like to express my sincere thanks to Teresa Wake. A wonderful vet, patient and kind. Unfortunately I have lost both of my cats over the last 3 months but her supportive nature and rapport with my angels made a traumatic experience a little less painful. I hope she is as valued and appreciated by Medivet as she is by her clients.

5 Stars - 22-01-2017 - David

Two very concerned cat owners received first rate service from getting a prompt appointment for understanding staff on the phone through to excellent professionalism from the vet, Charlotte. Her clear prognosis provided us with clear instructions as to how to proceed with the necessary treatment. The follow up contact a few days later was great and underlined the very evident care being offered to both us and our ageing, poorly and much loved cat.

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