Portsmouth Veterinary Surgery

Companion Care Vet Surgery
Inside Pets at Home
Burrfields Retail Park
Burrfields Road
Hampshire
PO3 5LZ

General

  • Highly experienced vet professionals
  • Owner-managed surgeries so that you get to know your team
  • Modern equipment and extensive facilities
  • Full range of treatments from health checks to emergency operations
  • Complete convenience - open 7 days a week, plus extended hours!
  • Inside Pets at Home: a one-stop shop, with parking too!
  • Value for money

Opening times

Day Opens Closes
Monday 9:00 am 7:00 pm
Tuesday 9:00 am 7:00 pm
Wednesday 9:00 am 7:00 pm
Thursday 9:00 am 7:00 pm
Friday 9:00 am 7:00 pm
Saturday 9:00 am 6:00 pm
Sunday 10:30 am 4:30 pm

Clinic reviews

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold

Bert's H reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I can't praise or than this veterinary group enough. Antony and Mackie kindly took us under their wing and their superb team keep us afloat. They see us several times a week (often at short notice) for sick and injured hedgehogs. I can't thank all the reception staff, nurses and vets enough for their kind care and support for the hedgehogs and for our rescue. We would not be able to provide our rescue service without them - thank you for every hedgehog you give us help with

Fortnight reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 1 stars

There is no 'care' in companion care. Money grabbers (wanting to fleece my insurers) and mob mentality attitude. Don't bother.

Vet Response

May 20

Thank you for your feedback. We do not normally get involved in details of issues on this platform, but in this case we will make one comment. While we appreciate all feedback, good or bad, it is only worthwhile when feedback is balanced and fair. To be fair to all reading this, insurance was never discussed until the client declined to pay despite agreeing to pay the fair amount when the patient was admitted, and the “mob” mentioned occurred when a second team member went to support one being verbally abused by this client.

Katy B reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Companion Care vets are Brilliant I have a cat the has a dodgy stomach can't eat normal cat food and the Receptionists are fantastic. Especially Kym she is so helpful with everything I need like info and everything else. Plus my the vets and nurse are fantastic.

Tracey S reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

On the 19 March whilst the Corona virus was in full swing I had to bring my cat Panthro to the vets due to illness they were very professional under very difficult conditions ! Anyway my poor boy was too sick to get better and Anke venter the vet treating him was very caring and supportive of us at such a devastating time. She gave us plenty of time to say our goodbyes and supported me whilst I held him when she was putting him too sleep, she then made me a lovely paw print of his for me to bring home and keep ! I can't thank her enough for everything she did for him and us ! The reception staff were very respectful of us when we came out and paid telling us how sorry they were for our loss, all round a very supportive and caring team ! Thank you all so much

Bridget reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 1.2 stars

This was our first visit to the vet since we bought our pet budgie and we were so excited and of course nervous for the bird. Perhaps we anticipated a better service and to our misfortune the attending vet was tooooooooo inexperienced and less knowledgeable about birds. On the contrary my 13 year old daughter was better informed and knowledgeable suggesting what the issues could be and the possible outcome/remedy. The attending vet did not weigh the bird but just kept talking and making unnecessary conversation When it was time to take a closer look at the bird, she asked my daughter if she would grab the bird which was highly unprofessional as i was expecting the vet to handle the bird. Eventually the vet managed to catch hold of the bird but sorry to say she did it with no consideration and mishandled the bird. Switching the light off was not a good idea as that only stressed the bird and could have hurt the bird if he had flown into the wall. She even referred to a book clearly showing that she had no idea of the symptoms or possible treatment My daughter had to draw her attention towards mites which was not properly investigated initially by the vet in the first instance. She confirmed that they didn't have the proper facilities then why waste our time knowing fully well what we needed investigated and seen. The vet quote unquote said " I believe he is healthy"- this clearly suggests that she was unsure and not experienced enough as wrongly claimed when I took the appointment. On the whole if the vet care does not have the relevant expertise or even experience for that matter then customers should be for warned and explained in advance of what to expect. This visit was absolute shambles and a waste of time and money. My daughter was very disappointed and upset that her loving budgie did not get the attention or treatment necessary during this visit. We walked out of the vets confused and my daughter was in tears. Please share my comments with the management and provide feedback as soon as you can thanks Bridget Quadros Uri Quadros 07425702088

Vet Response

Nov 12

Dear Mrs Quadros Thank you for your feedback. We take this very seriously. As your feedback differs materially from the records and recollection of our very experienced vet, I have emailed you the process that I will be following to investigate this. Yours sincerely Antony Bielovich MRCVS Practice Director

Katie reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I can't praise this vet enough really. Me and my boyfriend are both chuffed with how good they are. We recently signed up our little man with them and the value for money compared to other places was fantastic. What makes it better and this may just be something that appeals to me, the vet seems to have a genuine affection for animals. I have used vets in the past that have lost their enthusiasm due to work load but the chap we see still has that love and little Vladimir got lots of cuddles. Highly recommend them to anyone in the local area.

Donna reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Thank you all so much for kindness . And care for Harry . I received your sympathy card today . So thoughtful . Love Donna and family

Maria reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.8 stars

Have met with Antony Bielovich on a few occasions and am very happy with the information, service and aftercare following surgery of our beloved dog. Have also seen other vets and staff within the practice and have always been happy over the last 9 years.... highly recommend, fabulous practice.

Vet Response

Feb 05

Thank you for the review Maria. We strive to provide the best possible care for our patients and try to treat them like our own, so your feedback is wonderful to hear. Kind Regards Companion Care Vets Portsmouth

Anna reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Kate reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2.2 stars

I haven't used this surgery before so I am unaware of how they are on a daily basis dealing with sick animal however, I feel no compassion was given when I had to put my little dog to sleep. The whole experience is traumatising enough but to feel that the person doing it doesn't care. I am aware it is something they do everyday however it wasn't for me and I just felt a little more empathy could have been given on one of the most saddest days of my life.

Vet Response

Oct 11

We are sorry to hear this was your experience at our practice. We fully agree with your expectation on having an empathetic experience on one of the saddest days in your life. We apologise if you did not receive that, but also do not recognise this behaviour from any of our vets. We take this very seriously, and would appreciate if you could contact me on Portsmouth@companioncare.co.uk so that we can look into this matter. Once again, we are sorry if you experienced this level of service, and we are sorry for your loss. Kind regards Antony Bielovich
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