Portsmouth Veterinary Surgery

Companion Care Vet Surgery
Inside Pets at Home
Burrfields Retail Park
Burrfields Road
Hampshire
PO3 5LZ

General

  • Highly experienced vet professionals
  • Owner-managed surgeries so that you get to know your team
  • Modern equipment and extensive facilities
  • Full range of treatments from health checks to emergency operations
  • Complete convenience - open 7 days a week, plus extended hours!
  • Inside Pets at Home: a one-stop shop, with parking too!
  • Value for money

Opening times

Day Opens Closes
Monday 9:00 am 7:00 pm
Tuesday 9:00 am 7:00 pm
Wednesday 9:00 am 7:00 pm
Thursday 9:00 am 7:00 pm
Friday 9:00 am 7:00 pm
Saturday 9:00 am 6:00 pm
Sunday 10:30 am 4:30 pm

Clinic reviews

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold

Bridget reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 1.2 stars

This was our first visit to the vet since we bought our pet budgie and we were so excited and of course nervous for the bird. Perhaps we anticipated a better service and to our misfortune the attending vet was tooooooooo inexperienced and less knowledgeable about birds. On the contrary my 13 year old daughter was better informed and knowledgeable suggesting what the issues could be and the possible outcome/remedy. The attending vet did not weigh the bird but just kept talking and making unnecessary conversation When it was time to take a closer look at the bird, she asked my daughter if she would grab the bird which was highly unprofessional as i was expecting the vet to handle the bird. Eventually the vet managed to catch hold of the bird but sorry to say she did it with no consideration and mishandled the bird. Switching the light off was not a good idea as that only stressed the bird and could have hurt the bird if he had flown into the wall. She even referred to a book clearly showing that she had no idea of the symptoms or possible treatment My daughter had to draw her attention towards mites which was not properly investigated initially by the vet in the first instance. She confirmed that they didn't have the proper facilities then why waste our time knowing fully well what we needed investigated and seen. The vet quote unquote said " I believe he is healthy"- this clearly suggests that she was unsure and not experienced enough as wrongly claimed when I took the appointment. On the whole if the vet care does not have the relevant expertise or even experience for that matter then customers should be for warned and explained in advance of what to expect. This visit was absolute shambles and a waste of time and money. My daughter was very disappointed and upset that her loving budgie did not get the attention or treatment necessary during this visit. We walked out of the vets confused and my daughter was in tears. Please share my comments with the management and provide feedback as soon as you can thanks Bridget Quadros Uri Quadros 07425702088

Vet Response

Nov 12

Dear Mrs Quadros Thank you for your feedback. We take this very seriously. As your feedback differs materially from the records and recollection of our very experienced vet, I have emailed you the process that I will be following to investigate this. Yours sincerely Antony Bielovich MRCVS Practice Director

Katie reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I can't praise this vet enough really. Me and my boyfriend are both chuffed with how good they are. We recently signed up our little man with them and the value for money compared to other places was fantastic. What makes it better and this may just be something that appeals to me, the vet seems to have a genuine affection for animals. I have used vets in the past that have lost their enthusiasm due to work load but the chap we see still has that love and little Vladimir got lots of cuddles. Highly recommend them to anyone in the local area.

Donna reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Thank you all so much for kindness . And care for Harry . I received your sympathy card today . So thoughtful . Love Donna and family

Maria reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.8 stars

Have met with Antony Bielovich on a few occasions and am very happy with the information, service and aftercare following surgery of our beloved dog. Have also seen other vets and staff within the practice and have always been happy over the last 9 years.... highly recommend, fabulous practice.

Vet Response

Feb 05

Thank you for the review Maria. We strive to provide the best possible care for our patients and try to treat them like our own, so your feedback is wonderful to hear. Kind Regards Companion Care Vets Portsmouth

Anna reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Kate reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2.2 stars

I haven't used this surgery before so I am unaware of how they are on a daily basis dealing with sick animal however, I feel no compassion was given when I had to put my little dog to sleep. The whole experience is traumatising enough but to feel that the person doing it doesn't care. I am aware it is something they do everyday however it wasn't for me and I just felt a little more empathy could have been given on one of the most saddest days of my life.

Vet Response

Oct 11

We are sorry to hear this was your experience at our practice. We fully agree with your expectation on having an empathetic experience on one of the saddest days in your life. We apologise if you did not receive that, but also do not recognise this behaviour from any of our vets. We take this very seriously, and would appreciate if you could contact me on Portsmouth@companioncare.co.uk so that we can look into this matter. Once again, we are sorry if you experienced this level of service, and we are sorry for your loss. Kind regards Antony Bielovich

laura reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Roberto and his colleague took great care and compassion on one of the hardest days of my life I had 15 years of love and loyalty from my dog romeo and they helped him slip away with great dignity so thankyou Roberto for your care and professionalism! Laura lane x

Jason reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 3.2 stars

I am appalled at the cost of a consultation and in particular a second consultation, requested by the vet, to check the first course of action was working. I work very hard to earn £10phr and the fee levied of £29 for a 4 min consultation is awful. Assuming you block periods of 15mins prorating either £34 or £29 x 4 equals over £120 an hour. I don't even think the prime minister earns that kind of money! We're grateful we could be seen on a Sunday which is convenient for us and everyone is very polite. However, we've seen 4 different vets on the 4 occasions we've visited and if we're honest we no longer feel comfortable coming and will opt in future for a more personal service with a practice that has some continuity. We love our dog and no one said dog ownership is without cost but £29 for 4 mins is too much and even beats my dentist who charges £18 for 3 mins!

Vet Response

Oct 09

Thank you for your comments Jason. We feel our consultation fees are fair and competitive, and are typical for our region. I am glad you value the opportunity to be seen by our vet on Sundays, for which you pay the normal fees. This is not the case at some other vets when call out fees apply as they are closed. As much as we would like to have all our staff working 7 days a week so that we can provide consistency in availability, unfortunately that is not possible due to various legal, humane and business reasons, and so we do have to rota our staff on the weekend. Consequently, our weekends have a rolling pattern so that all staff get a chance to work them. Unfortunately, that does mean we cannot promise that you see the same vet every Sunday. I think I am correct in saying this restriction probably applies to all the vets with weekend opening hours. I hope you find this information useful if you review your decision to go elsewhere. Once again, thank you for your comments.

Michelle reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 1.8 stars

Thank you companion care for forcing my hand to change vet. You were so unhelpful forced me to look for a different vets. I have an elderly dog who can no longer get in and out of a car. I needed some more flea treatment but they said I had to take my dog into the vets before they gave him anymore. I explained my problem about not being able to get my dog to the vets anymore as he cannot get in the car and they just said there was nothing they could do. Can't believe they can be so unhelpful and uncaring guess they are only interested in the money not actually helping our animals live a more comfortable life. Well so glad this happened now as I have found a lovely vets where they were so helpful, kind and compassionate. Harbour vets in London road North end thoroughly recommend them.

Vet Response

Sep 01

Veterinary surgeons have to follow the Code of Professional Conduct that states that Prescription Only Medicines (POM-V) can only be prescribed for a patient under Veterinary Care. I can only presume that the flea product requested for your elderly dog was a POM-V product so could not be dispensed unless your dog had been seen by us within the last year. I am very sorry but these are guidelines set out by the Royal College of Veterinary Surgeons that we, as Veterinary Surgeons, have to follow regarding prescription medicines. I must however apologise that you were not offered other non- prescription flea treatments that are freely available to anyone over the counter without having to be seen by the practice within the last year. I am also sorry that you were not offered a home visit, which we do for patients unable to come into the surgery, and offer my sincere apology.

casey0528 reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I have used these vets for mant years and cant praise them enough for the compassion and proffessional manner in which they care for and look after your pets and tou when you have to make that final trip to see them with a beloved pet