I changed to this vets due to last resource for an appointment. I have two cats who both have Corona Virus. I was told this disease can kill my cats in a matter of days, and to find out if they had this disease they would have to run tests for 6 weeks using their urine at the price of £60 per cat per sample, per week. Myself and my children were worried sick, and it resulted in me calling the breeder of the cats to inform her on this disease. I was than told that 99% of cats carry this disease all their lives and does not affect them (just like the cancer gene), and to examine if they had this gene at all, the vets should have just took a blood test at the price of £30 per cat. Therefore to get as much money as possible out of me, overall it should have only costed me £60, however it costed me £600 because i cancelled the last sample which was due in for the last week of testing.
Another indecent was i had just bought a puppy and her tail was infected, again i though i'd give this vet another chance and because this was the quickest appointment as i was worried about my dogs wellbeing i took it. They tried to examine her tail which they couldn't due to her fur so they just randomly diagnosed her with a infection, supplied us with antibiotics and let us go. Due to scabbing, it is making my dog itch, therefore i wanted to give her some antihistamines to prevent the itching. Just to ensure this was safe i rang the vets to get some advice. They tried to pursued me in having to come back in and pay for another appointment before supplying us with this drug, even though they saw her less than 24 hours before hand, and they would have just looked at her, wasted time and than supplied us.
The service they offer is not value for money and i do not recommend this vets to anyone who wants good service and care giving to their pets. There attitudes are disrespectful and i have never saw the same vet more than once. My overall experience here has made me feel victimised due to being robbed of my money and along as they get the cheque at the end of the appointment they do not care about the animals wellbeing or health.
I am sorry you have been disappointed with the service you have received on these two occasions. The need for repeat coronavirus testing in your cats was discussed after the first positive sample and, as is our practice policy to discuss costs as early as possible, the ongoing costs were detailed at this point. We specifically sought advice from a small animal specialist for this case and, due to the potential risk of a chronic coronavirus shedder developing life threatining feline infectious peritonitis (FIP) at some stage in their lifetime, we advised (in line with the specialist's advice) that four weekly faecal samples were tested to help determine the risk of developing FIP for each cat.
More recently, it was difficult to examine your puppy's tail because of her thick coat but as there was a strong suspicion of infection, antibiotics were prescribed. Piriton is not licensed for use in dogs and therefore its' use must be subject to a risk:benefit analysis. It was not felt that piriton would be helpful in her case as the itching was most likely due to infection, not allergies. Since further investigations have been carried out, I am glad to hear that she is doing well on her new medication and I hope she goes on to make a full, and swift, recovery. In future, if you would like to see the same vet for repeat examinations, this can be requested at reception when making an appointment and we will always endeavour to ensure your request can be fulfilled.