Sussex Coast Vets - Bexhill Surgery189 De La Warr Road
Sussex Coast Vets are committed to providing quality care and treatment to your pet whom we consider to be a member of your family. We offer exceptional and affordable care, 7 days a week.
We operate a 24 hour service from our De La Warr Road Clinic in Bexhill.
Open 7 days a week, 24 hours
5 Stars - 22-11-2017 - Jackie
My dog Flo was at the surgery for two days and very unwell, the staff were amazing at keeping us fully up to date with her progress and telephoned when they said they were going to and it is the best customer service experience I have ever received!
5 Stars - 17-08-2017 - Mark
Thank you so much for helping my lovely little kitten tonight and doing everything you could for being so caring it means alot and my precious kitten is no longer in pain again thank you for everything you guys did
2.4 Stars - 03-08-2017 - Pl
4.6 Stars - 27-07-2017 - Lyn
I trusted my precious boy to them overnight twice when he was critically ill and they worked really hard and saved his life. I cannot recommend and praise Julian and his colleague highly enough.
1.6 Stars - 21-03-2017 - Emae
Very poor now. Money is only concern it seems. Never see same vet twice and no time given for information. Even requests for medication repeats and advice is not done correctly. Not confident anymore they have time to deal with my animal.
Vet ResponseWe are very concerned to read that a client is unhappy with the service we are providing at our practice. We always strive to do our very best, which includes taking the best possible care of the animals and owners who come to see us. If clients are unhappy in anyway, I would encourage them to contact me directly so that I can try to address their concerns and improve the quality of care we offer for the benefit of all our patients
2 Stars - 06-02-2017 - Julie
4.6 Stars - 22-11-2016 - Sparky and Jake
I have been a client of Chase group for about 30 years. I have never had a problem with the treatment any of my various pets have received, the problem lies with getting them to complete insurance claim forms. In the last 2 weeks of October I spent about £600 on my 2 cats. I handed in the claim forms on 1/11/16. Today I have had to phone to chase up the forms as on Friday the insurance company hadn't received them. I was gobsmacked to find out that they send them 2nd class to the insurance company. Clearly they are very concerned about saving 10p and can't send them 1st class, or even fax them. I have just come off the phone to the insurance company and they now have the forms but not fully completed. They have had my money so don't care about how long it takes me to get my money back!!!
Vet ResponseWe are very sorry to learn that this client feels she has experienced poor service when trying to process her insurance claim with Sussex Coast Vets. We are trying to establish what happened and make sure that all future insurance claims are processed promptly and efficiently as we wish, at all times, to maintain the highest standards of patient care and client service.
5 Stars - 03-11-2016 - Pennyshatford
My Labrador is having treatment there now for a lump on her back , I was very worried everyone from the vets downwards were kind, friendly and took time to explain what was going to happen and the treatment my pets was going to have. I can't thank the all the staff enough. It's horrible having a sick pet, but the treatment you receive from your vets can make a bad situation a lot better . Thanks to everyone there . Penny and Lulu
1 Stars - 22-10-2016 - craig
Vet ResponseSussex Coast Vets are sorry to learn that this client believes they have received poor service when visiting our branch at Bexhill. We endeavour at all times to provide the highest standard of care and service, to treat clients as we would ourselves wish to be treated, and to treat our patients as we would wish our own animals to be treated. It is difficult to respond to this review without more information because the complaint itself is very sparse. However, if you would like to contact us directly, or via the vethelpline, we would be more than happy to listen and to try to put things right.' Thank you, Stephen Butterton MRCVS Joint Clinical Director
4.8 Stars - 19-10-2016 - Lucky
I have been a feline patient of Sussex Coast Vets for about ten years. I am a very nervous, wimpy, elderly, blind, epileptic cat, but all the staff are very kind to me, even when I make things hard for them when they try to take my blood or blood pressure. It must be very hard for them when I wriggle, miaow, bite & scratch when I'm scared, but they never get angry and are always very gentle with me.....(please tell them I'm sorry) My humanoid flat mate has every confidence in their caring, professional treatment and said she would highly recommend them. I suppose I would agree...... Thank you Lynn, Robert and everyone at Sussex Coast who has treated us recently. Love Lucky