Re: Cookie Liver/White Springer Spaniel
On Sunday 7th May 2017 I phoned the vets at Pets at Home to seek some help. I had just been to collect my daughters dog from her so called friend. My daughter had left a violent abusive relation last April 2016 and was unable to bring her dog with her and left him with this person.
Although my daughter had regular conversations with this person and updates we had no idea what state/condition he was in.
We met at the Reading Service Station as he was in Weston-Super-Mare in Somerset.
Upon arrival my daughter went over to her car and I took my grandson to the toilet, when I returned I was met by this sad looking dog, his external genitals were really sore, in parts raw, most of his body was the same. The vet told us that his skin shows severe pyoderma diffused all around his body, especially ventral area of the chest and abdomen. All the perinatal area was sore and inflamed, vesicles around the whole body. Severe Pododermatitis. The assessment concluded was diffused dermatitis, heart murmur, anorexia (Cachexia). He also now seems deaf due to infection in both ears.
We picked him up at 11.00am. I could not believe what I could see. I phoned and reported it to the RSPCA and open a case for animal cruelty. They gave me a contact email address but I could not wait for a response as he was clearly in pain and very sad.
I rang Pets at Home in Newbury Park, Essex. I briefly explained our situation over the phone without hesitation the young lady offered us an appointment for 3.30pm. She was so helpful and understanding. She made me feel confident and gave us hope. We went to the vets and were met by two young ladies, I believe their names were Charlotte McSweeney and Stevie Amy Fowles. As soon as we introduced ourselves they offered us a chair and a cup of tea, they made a point of speaking to Cookie and making him feel better and not afraid. They are a credit to you and are both in a perfect career choice. We talked things through with them and they listened and showed that they really cared.
We then went into see the Vet his name was Josue. One word for him and that is brilliant. He gave Cookie a head to toe examination, pointing out all his issues, offering a way forward and explaining to us in a way which we understood. He spoke to Cookie and reassured Cookie that he would be OK.
We all felt better having been to see your vet and colleagues.
They were fantastic, calm and caring, and extremely knowledgeable.
It is now day 3 and already Cookie is looking better, his body does not look so sore, he is eating better, and seems a little happier.
I would like to thank you and your team for the excellent service that we received on the 7th May, through your help we managed to get through a dreadful situation with the best possible support.
Loraine Canovas (and family)
Sent from my iPad