Willows Vet Group - Beech House Veterinary Centre

Sandy our cocker spaniel

We have been using Beech House for about 4 years now to treat our Shar Pei who had awful skin problems, which thanks to the team at Warrington are now 99% clear, well done.

I would like to thank michelle coward for the time she gave us with the passing of my dog mojo. Great team to.

The beeches looked after my French bulldog ERNIE when he was suspected to have idiopathic epilepsy which resulted in seizures. He was referred to a sister practice called Oakwood who I can only praise for there help. However whilst in beech care ERNIE didn't show any signs of improvement at all which was very saddening. When he was taken to Oakwood to the referral vet he said ' he couldn't believe how much or quickly he had detiorated' . This has left me very annoyed ! Why the beeches haven't relayed this info to the referral vet when his symptoms and overall condition was so poor is beyond me. When I asked how my dog was whilst in the beeches care I was informed ' very sleepy and twitchy due to meds'. When Infact he was far worse and basically lifeless hence the referral vets amazement when he was seen. When I asked beeches questions regarding to my dogs health and why the referral vet wasn't informed of his condition they told me to put it in writing and became very defensive. I was told there was no vets to discuss the matter with who had treated ERNIE. All this info was relayed to me by a nurse who went away and asked me to put it in writing to a PAULINE QUIRKE office manger. I merely wanted to know who had made decisions on my dogs health along the way as he was in a far worse condition than being 'sleepy' from meds. It took 4 days of him being like this which I think Is totally disgraceful from trained vetinary practitioners. I'm awaiting there response and will provide updates along the way.

Sean had operated on my little jack Russell called Lady the day before Christmas eve she had been in a bad car accident which we thought we going to lose her but the vets done a fantastic job I cannot say enough thank you'd they were great many thanks again Joyce from Wallasey New Brighton

We said goodbye to our beloved cat Jack yesterday. We were helped by Pieter de Villiers who stayed past his finishing time to allow my son and daughter to get there to say goodbye. Jack was not far off 20 but he was helped to another few monthe of quality life by Beech House and Piter. He was diagnosed with renal failure contributing to painful constipation in June and needed emergency admission and days of treatment. I was really glad Beech House was 24 hour and 7 days a week service. Pieter is without doubt an animal lover and it showed in his care for Jack. He never rushed us and made efforts to acomodate Jack even when busy with other patients, who I am sure would get the same treatment if they needed it. Pauline, at the desk, was friendly to owners and pets. We used Bridgefoot vets, part of the same Willows group for Jack until June ( and for our cat Amber before that). They were also excellent and Melanie has known Jack all of his life. She also dealt with the insurance claims as that surgery was where we started,and she has been a great help. We only used a different practice when we needed the emergency treatment. We asked for Pieter for appointments because we could see Jack had rallied under his care, and to maintain consistency. In time we will have another cat who will also be cared for by this practice. Thank you, Martin Connolly (on behalf of all our family)

I cant express how good the vets have been with my Otto. He is 16 months old with renal failure and pancreatic problems. They have been treating him for 5 days now and showing no signs of improvement. The pain I feel is unbearable and it breaks my heart. The vets have been fantastic with Otto and us as owners, letting us ring as many times as possible and visit him daily for long periods of time. I cant imagine life without him and I no one day I have to make that decision. They have been very professional and listened to me at all times. I would definitely recommend Beach house vets and am truly grateful for everything they are doing. Thank you from the bottom for my heart x

I have nothing but praise for this practice,i have taken my older dog here for some time,and when i purchased my new long awaited german shepherd on 16th October,he wasnt due to go for his first vaccination until 19th,but hadnt ate anything for 12 hours,so i phoned up and explained,the lovely receptionist Hannah, said it was better to bring him in to get him checked over,a lovely vet Nick checked him over thoroughly,then got a second opinion,i was told he had a blockage,but at that precise moment they wasnt sure,and they wanted to keep him in,the following day he was transferred over to the Willows animal hospital in northwich,where prue saved my little Prince,he had a stone in his uretha,and when she operated on 21st,she found his intestines had telescoped,they kept me updated without fail,everything was explained so as i understood properly,it was through their tireless efforts my beloved little pup,has a second chance,what amazing people,i can not express my million thanks enough for all involved,you really don't know what a brilliant veterinary practice is until you have visited these guys,they are professional at all times,but friendly,and how i don't know with how hard and the long hours these amazing people put in,anyone who disagrees,should ask themselves how well would they do in their shoes,and maybe work one shift,and see how well they do,well done Beech House and The Willows,love you guys xx