Willows Vet Group - Charter Vets - Newcastle

6 Queen Street


Just like you, we are passionate about pets – in fact, we have been caring for local pets for more than 50 years. Our practice in Newcastle-under- Lyme was originally established in 1812, and was involved in creating the ‘Charter’ of Veterinary Surgeons in the UK.

Led by our head vet and Partner Steve Calveley, our friendly and experienced team are on hand to make your visit go smoothly. From routine check-ups, vaccinations, and neutering to more complex cases involving diagnostic techniques and surgery we’ve got it covered. And for added peace of mind, our practice carries the Royal College of Veterinary Surgeons Small Animal Practice accreditation. This plus our wealth of experience makes us the trusted choice for your pet.

We hope you never need us in a crisis but should you need an emergency vet we are the only practice in the area to be open 7 days a week. We also provide our own out of hours care, 365 days a year – we cover emergency care from start to finish – we won’t send you away to a 3rd party vets.

We understand that choosing a vets can be hard – your pet is a part of your family and you want the very best for them. At the end of the day, as Vets, Nurses and Veterinary Support Staff we all love pets and want to provide them with excellent health care. So, when all vets are promising the same, how do you pick the right vet for you?

At our Newcastle-under- Lyme Surgery, we believe it’s the little things that really can make a big difference. We aim to make every pet’s experience at the vets a pleasant one for all involved and it’s with this is mind that we have adopted our four key principles; Care, Tailored, Experience and Empathy.

Opening times

Day Opens Closes
Monday 8:30 am 6:30 pm
Tuesday 8:30 am 6:30 pm
Wednesday 8:30 am 6:30 pm
Thursday 8:30 am 6:30 pm
Friday 8:30 am 6:30 pm
Saturday Morning 9:00 am 9:45 am
Saturday Afternoon 5:00 pm 5:45 pm
Sunday 9:00 am 9:45 am

Clinic reviews

4.8 Stars - 25-06-2019 - J Brookes

Visited yesterday great service as usual with Steve

1.8 Stars - 01-06-2019 - Wayne Smith

4.8 Stars - 21-05-2019 - Mick

Excellent service and always supportive

4 Stars - 17-05-2019 - Sarah cooper

5 Stars - 17-05-2019 - Chris

We moved our cats from The Croft Veterinary clinic to Charter and couldn't be happier with the service we got on our first visit. Thank you!

5 Stars - 16-05-2019 - Zoe

4.8 Stars - 16-05-2019 - Brookes

Very good service. Pleasant and helpful staff

4.6 Stars - 17-04-2019 - trevor

5 Stars - 17-04-2019 - Julia Timmis

The team have taken excellent care of our dog for 13 years

5 Stars - 16-04-2019 - steve cheshire

couldn't do more for us

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