Willows Vet Group - Laurels Veterinary SurgeryCharter House
GeneralLaurels Vets, Runcorn have been caring for local pets for over 10 years from our modern veterinary facility. Our practice is light, bright and airy with a large waiting room and spacious consultation rooms.
We have a team of 3 Veterinary Surgeons supported by a dedicated team of 5 Veterinary Nurses and Receptionists. We are lucky to have a very consistent team of staff and because of this we have built up lovely relationships with our clients who know that we are always here for them with help and advice - and also a shoulder to cry on when needed.
The Laurels Vets assure you of a warm and friendly welcome and the highest levels of care. We offer a Price Match to ensure that our clients will always get the most competitive price locally.
We have achieved accreditation from the Royal College Veterinary Surgeons which is the governing body for veterinary practices in the UK. You may be surprised to know that half of the vets in the UK are not accredited by the RCVS.
|Monday||8:30 am||6:00 pm|
|Tuesday||8:30 am||7:00 pm|
|Wednesday||8:30 am||6:00 pm|
|Thursday||8:30 am||6:00 pm|
|Friday||8:30 am||6:00 pm|
|Saturday||9:00 am||4:00 pm|
4.8 Stars - 10-01-2018 - Jillybean
Staff were very helpful. Was pleased with the care and attention my poorly dog received at such short notice even though I wasn't registered at this practice
5 Stars - 09-01-2018 - Holly
The staff are friendly and helpful, i got told about laurels vets by a very close family friend so we thought about using the vets and im so glad i did
4.2 Stars - 09-01-2018 - Rachael Allen
They told me that they would email me the free insurance and I’m still waiting for this. Other than that they have been great
5 Stars - 07-02-2017 - Hayley Wilkinson
When it comes to picking a vets, you just want to the best for your pet, and the Laurels is the best for us. Staff (from the reception staff to the nurses and vets) are always so friendly and supportive when you walk in, even if it's just routine. We go in every month for f&m treatment and staff are fantastic. When we had to rush in just before Christmas with a poorly, they were so quick to get things done. They supported me, cared brilliantly for our dog and went over and above. I would recommend the Laurels to anybody.
5 Stars - 11-07-2015 - Colin
We took our dog to the PDSA in Huyton after she collapsed. They told us that she was constipated. Not feeling that this was the case but after being patronisingly reassured we took her to Laurels in Runcorn. We were informed that she had multiple internal problems (we'd had her for two weeks as a rescue). They saved her life after telling us that she will likely not survive surgery. She did because Laurels care! Our chihuahua is still alive and happily bouncing around thanks to Laurels.
1 Stars - 24-04-2015 - Elly
I have been a longstanding member of this practice for many years now, when i was younger both of my dogs where spayed/neutered at this site. However i am now of the opinion this practice has massively gone downhill and am appalled at what could have lead to the death of my dog due to your negligence. I have a Yorkshire terrier who i was concerned to see had developed a large lump under her left hind leg. after bringing her in to be checked out and have tests run i was informed it was a fatty lump and any surgery would be purely cosmetic and could cause her unnecessary discomfort. In recent weeks this lump has grown so i chose to take her to the PDSA in Highton. As i type this my dog is now recovering from major surgery from what has turned out to be most of her MAJOR ORGANS suffering from a hernia. She has had to have her uterus removed and most of her organs are now full of stitches. If i had not chosen to seek a 2nd opinion my dog would most likely have died in the near future in a lot of pain and it would have been due to your incompetence as a veterinary practice. I will be informing all pet owners i know of this appalling state of affairs and can only hope other pet owners are made aware of your disturbing lack of competence.
Vet ResponseAccording to the clinical records we saw this animal back in July 2013 and we recommended that the lump be investigated by way of an exploratory operation and blood tests. The owner chose not to proceed and we have not seen this animal since. We had assumed that the owner had gone elsewhere for these tests.
5 Stars - 03-02-2015 - BL Runcorn
Have been with The Laurels over 10 yrs, always feel confident they have the cats interest at heart Like the access to other practices/hospitals in the group