Willows Vet Group - Willows Veterinary Hospital267 Chester Road
Willows Veterinary Hospital is the largest surgery in Willows Veterinary Group, providing 24 hour care, 365 days a year for in patients and emergencies. Awarded hospital status in 1968 by the BVHA, we have since achieved RCVS Tier 3 accreditation, the highest UK standard for veterinary hospitals.
Our highly experienced vets, qualified nurses and trainees ensure the highest levels of expertise and care are provided for your pets.
Our extensive facilities include x-rays, ultrasound, a lab with 2 technicians and dedicated operating theatres.
Willows Vet Hospital is also home to Oakwood Referrals.
|Monday||8:00 am||8:00 pm|
|Tuesday||8:00 am||8:00 pm|
|Wednesday||8:00 am||8:00 pm|
|Thursday||8:00 am||8:00 pm|
|Friday||8:00 am||8:00 pm|
|Saturday||8:30 am||5:00 pm|
|Sunday||9:00 am||5:00 pm|
5 Stars - 13-06-2017 - Lisa and Caroline
Our 9 year old Labrador, Cassie, took ill unexpectedly and the vet saw us at short notice. She was referred on to Bruce who was thorough in his investigations to try to find out what was wrong with her. He kept us informed throughout her tests and scans, answered our questions and never hurried us despite being rushed off his feet. Sadly, Cassie passed away despite Bruce's best efforts (her diagnosis made this inevitable). From the first phone call we made, to the day we had to let our beautiful girl go, the care, attention, professionalism, compassion and dedication shown by all the staff we came into contact with was exemplary. Cassie had the best care possible and and we can't thank Bruce and his team enough for all they did for her. We also want to thank the receptionists who were so kind and caring, providing us with privacy when we were distressed. We can't recommend Willows Vets highly enough.
3.2 Stars - 05-03-2017 - Zoe
4.8 Stars - 09-04-2016 - Rose
I had to bring my 19-year-old,, cat Leo to Willows last week as he was drooling heavily and hiding. The vet, Lorna, was very kind to Leo and mindful of his age. She even told me to phone with a progress report and if I had further concerns about Leo. I'm pleased to say that Leo is now feeling much better and still enjoying life.
4.8 Stars - 17-07-2015 - Paul
Ive always found all staff happy,informative and very helpful and always believe my dog and cat gets the best treatment when visiting.
5 Stars - 01-05-2015 - anita
When Splodge was found after 6 weeks he was in a bad way. He was taken to Hartford buy the RSPCA and the vets scanned him and rang me. Hanna was fantastic with him as was all staff. Unfortunately he had to cross rainbow bridge the following day . Everyone was very sympathetic to our loss including the vet who was a cat owner and knew what we were going through and was honest with us. We collected his ashes a week later which came in a beautiful engraved wooden box with a lovely card from the practice . I couldn't have asked for better . I just wish more people would get their cats chipped . I'm so grateful that because of his chip we were able to say goodbye x
5 Stars - 25-03-2015 - Debbie
My dog became very I'll suddenly and I was sent to Hartford vets from winsford . I was greeted with polite staff who were willing to help and listen which I appreciated at the time . my dog was young but uninsured and I was worried I couldn't afford to treat my baby for his life threatening disease until I met BRUCE that man has compassion for all animals he was not prepared to give up on my baby so neither did I . the nurses are also lovely my dog had to stay for a few days and they really looked after my dog well and spoilt him a bit I think . I have decided that I will continue to travel to Hartford for my animals as they really are wonderful and I feel relaxed there
5 Stars - 16-03-2015 - Becky
I''ve just transferred my dogs care to the Willows group. One Saturday afternoon he was very agitated and I noticed he cut to his cut (he is very dark so cuts are hard to see). I phoned our vet which was put through to Hartford). The service on the phone was brilliant, allocating an appointment that was suitable for travelling, giving me clear directions. And offering the availability of calling if lost or running late. I got him there in plenty of time, the reception staff were reassuring, and had a calming nature, given my dog was in pain, distressed, anxious and had a long journey those attributes were more than welcomed. He got admitted straight away, no issue about me not taking our insurance documents, was given clear instructions about what would happen, and that they'd contact me. Bruce was brilliant with him. And gave me a rough time scale too. I got home and Bruce called saying I venture back (I'd got lost coming home as I was so worried) so he gave my directions again, and told me how to collect my dog. On getting back to the branch I was given clear printed instructions on what had happened, what to expect and to contact them if any issues. All before my dog came back. Giving me chance to put tablets in my bag whilst they got my dog from his kennel. He looked well cared for and a funky bandage on his leg. He clever (!) dog somehow managed to get his bandage off .... No idea how, back to Hartford we go again... This time was stuck on with plaster.... Which worked. On this trip back, and on previous trips lots of staff and customers spoke to my dog, with caring voice looking at his poorly foot, admiring his bandage. Which given his anxiety was really welcomed by me. Thank you so much, so glad I made the switch as I feel that my previous vets wouldn't have operated or seen him until the Monday. Brilliant service, and not as expensive as I was expecting either.
4.8 Stars - 08-02-2015 - Lindsey
After being very disappointed with a consultation at Middlewich I sought a second opinion from Bruce about my boy George. He became very ill very fast. Bruce and all the staff had huge patience with me and my worry. George stayed over for a week at the vets and I was able to visit him every day and comfort him for a short while giving me the reassurance that he was being looked after. Unfortunately George was just too poorly to pull through and we had to have a home visit. Both myself and George were treated with respect and saying goodbye was heartbreaking. Elaine was very supportive everytime I visited with George and afterwards when I collected his ashes. I can not thank Elaine enough for the little chats through one of the hardest times of my life.
5 Stars - 04-02-2015 - RM
My 11 month old kitten, Harry, ate some cake with raisins in, which can be lethal to cats. I phoned the vet and was told to bring him at once and was seen within a couple of minutes of my arrival. Everything was explained well to me and I was kept informed of Harry's progress as he had to stay for the weekend. My insurance form was filled in for me when I collected Harry. Excellent service and Harry is his usual lively self again after a frightening weekend
5 Stars - 23-10-2014 - Nicky ryan
Excellent! They are absutley wonderful at this vets, I've had experience of all the vets here. Tori has recently saved our Chocolate Labrador after a vicious attack by a pitbull breed, nothing was too much trouble at any time of day or night. She even called with test results on her days off, she saved our much loved dog and gave great emotional support to the family on weekly visits. Second to none