Woodcroft Veterinary GroupMain Branch, Councillor Lane. Cheadle
- Caring, experienced and professional staff offering 15 minute appointments.
- Open for routine weekend consultations & vaccinations
- Advanced facilities with consultant vets for complex problems.
- 6 RCVS accredited branches in Bramhall; Heaton Moor; Cheadle; Offerton; Handforth & Wilmslow.
- All have adjacent off road parking and are supported by our local 24/7 emergency hospital with state of the art equipment, staffed by our own vets and nurses and our own dedicated night team. Your pets are never left alone at night.
- Outstanding services including in house laboratory; state of the art anaesthesia; ISFM/FAB approved ‘cat friendly’ practice; puppy parties, "Petclub" exclusive benefits & home visits.
- Exclusive Pet Club benefits for any cat, dog or rabbit that has an up-to-date vaccination with Woodcroft Vets. This includes a free wormer, free microchip, free dog lead or cat feeding bowl, free unlimited access to nurse clinics for nail clips etc, free urine testing at the time of vaccination, discount off the cost off early neutering plus more!
Pet Club Membership - Free to all pets who have an up-to-date vaccination with Woodcroft Veterinary Group
|Monday||8:00 am||7:00 pm|
|Tuesday||8:00 am||7:00 pm|
|Wednesday||8:00 am||7:00 pm|
|Thursday||8:00 am||7:00 pm|
|Friday||8:00 am||7:00 pm|
|Saturday||8:30 am||5:00 pm|
|Sunday||9:30 am||4:00 pm|
3 Stars - 02-11-2017 - Andy Verdeille
I think Woodcroft are now more about money making than what was their super standard customer service.... after being with this practice for almost 60 years [from Jowett and Locke to present] I am now looking for a smaller practice, sad but I feel really let down, message to the distant partners, when you lose clients like me who have been loyal you need to do a reality check
Vet ResponseDear Mr Verdeille I am so very sorry to read your review following your recent visit to Woodcroft, I apologise you felt our gold standard service was not met on this occasion. I am aware our head receptionist contacted you recently as she knows you very well from the surgery, I am sorry we were not able to resolve your concerns. If you would like to contact me further please do so on 0161 486 2399 , Fiona Knight - Customer Care Manager.
5 Stars - 07-09-2017 - Charlotte
5 Stars - 16-08-2017 - Stutty
My problem is with the girls who answer the phone, given that my puppy has been hospitalised for 3 days , and I would expect a little more empathy. I have basically had a very robotic response from the phone answerer, when asking about her wellbeing, and feeling emotional about her life, and I don't appreciate that for a £600 job. This makes me wonder if it is about money making, or really about her welfare.
Vet ResponseI am very sorry to read your review this morning regarding your gorgeous puppy, I hope she is recovering well at home. We take your comments on board very seriously and have spoken with our reception team today. Our receptionists go through very rigorous training, and we are very proud of them offering an exceptionally high service, I am sorry you feel that standard of service was not met today. We honestly do have the welfare of all animals in our care at heart. I believe you have had a chat with our Senior vet and head receptionist today, if you have any further concerns, please do not hesitate to contact me Fiona Knight Customer Care Manager on 0161 486 2399 or firstname.lastname@example.org
5 Stars - 09-08-2017 - Anne Marie and Paul
We recently had to take Izzy our Miniature Schnauzer to our cheadle branch as she was suddenly very poorly, the vet saw to her straight away and he was so thorough with her checks and made us feel at ease even though we were so worried for her, he advised that Izzy needed to be admitted to the Vet Hospital on Queen's Road for further tests and care, no sooner did we arrive Izzy was admitted, they kept us fully up todate with regular phone calls to ease our stress. Izzy stayed in overnight and came home the next afternoon, we had a follow up appointment for the Monday at our usual vets and the same vet saw her again, which was reassuring, but to be fair we have seen many vets at the practice and have all been so attentive, Izzy made a full recovery and we are forever thankful for their quick attention and excellent care for her. Thank you!
5 Stars - 18-03-2017 - Kathleen Yard
Very pleased with this treatment Tilly did not have any pain never bothered the tiny wound which healed very quickly and in herself she seems happier then aver. Would recommend this keyhole surgery to everybody. Thanks very much.
5 Stars - 07-01-2017 - LauraC
My husband and I brought our twelve year old cat in for her annual vaccinations and check-up this morning. We moved to the local area earlier in 2016, and this is the first time that we have used Woodcroft Veterinary Group. I booked the appointment online and promptly received an email confirmation. The appointment was at 10am and we were seen on time. The lady on reception was friendly and welcoming, and the reception area was quiet and clean. The Vet was really lovely, friendly and reassuring (and our cat was strangely cooperative!). She was very thorough during the check-up and chatted to us throughout. She was very well informed and seemed genuinely interested in our cat. The total cost for the two vaccinations, a worming tablet (the Vet gave the cat the tablet then and there), and a check-up was around £49, which we thought was good value (and cheaper than our last veterinary surgery). I would definitely recommend the Handforth branch.
Vet ResponseDear Laura Many thanks for your kind review. I am pleased that you had a pleasant experience at our Handforth branch today, we will pass on your kind words. I am pleased we gained your cats approval too and she cooperated with us. Thank you Fiona Knight Customer Care Manager.
3.4 Stars - 01-11-2016 - Rebecca
We have seen a different vet at each visit, we requested to see the same vet and were prepared to travel to a different practice, but did not happen. Worst experience by far is the upselling by two of the vets we have seen. Moving to Woodcroft has been hugely expensive and to top off as a proper investigation was not carried out we had to have another appointment and different treatment. Having written to the practice by email, as directed by a staff member, we have not yet had a response. I would most certainly not recommend this veterinary practice, they are very keen to see how much they can sell you.
Vet ResponseDear Rebecca I am sorry to read you feel you have not received our gold standard of pet and client care we aim to achieve. I believe our receptionist did contact another branch to allow continuity of care for your pet. The vets are on a fixed salary, they never receive commissions or bonus's for selling products. It is our policy to always discuss worm/flea medications at time of vaccination, to safe guard the well being of your beloved pets. It would be negligent of us not to make these recommendations. Your initial email was being addressed internally before contacting you, I only received it 48 hours before I made contact. I am sorry you feel unhappy with our service, please do not hesitate to contact me again. Fiona Knight Customer Care Manager - Woodcroft Veterinary Group.
5 Stars - 22-10-2016 - Richardson
I have a staffishire bull terrier who has had a dislike and fear of the vets since being a puppy he is now ten years old. Having to find a new vet due to our local vets closing down we made an appointment at the cheadle branch on Councillor Lane. Being very apprehensive I visited the branch alone to put my fears at rest. Immediately the reception staff took me round and asked me the likes and dislikes of our beloved dog telling me they would inform the vet of my concerns. The day of the visit was amazing, our dog was greeted with kindness,dog treats and love. Both my son and husband could not believe how calm he was and how well the treatment went with no issues. We cannot thank the staff enough for all thier kindness. An A1 practice whom we can recommend to anyone. Thank you
5 Stars - 22-09-2016 - geoff haworth
I have a springer spaniel puppy (Peggy) who circles. I had a consultation with Ashleigh. Ashleigh took the time to watch and comment on the videos of Peggy and listened to the issues I raised. Ashleigh answered all the questions I raised and gave valuable advice and recommendations. Ashleigh was excellent with Peggy and gave her a thorough examination
5 Stars - 29-06-2016 - Catherine
Many thanks to the helpful and efficient staff at the cattery, who have helped me and Snedgus a great deal recently. They are a credit to the company.