Woodcroft Veterinary GroupMain Branch, Councillor Lane. Cheadle
- Caring, experienced and professional staff offering 15 minute appointments.
- Open for routine weekend consultations & vaccinations
- Advanced facilities with consultant vets for complex problems.
- 6 RCVS accredited branches in Bramhall; Heaton Moor; Cheadle; Offerton; Handforth & Wilmslow.
- All have adjacent off road parking and are supported by our local 24/7 emergency hospital with state of the art equipment, staffed by our own vets and nurses and our own dedicated night team. Your pets are never left alone at night.
- Outstanding services including in house laboratory; state of the art anaesthesia; ISFM/FAB approved ‘cat friendly’ practice; puppy parties, "Petclub" exclusive benefits & home visits.
- Exclusive Pet Club benefits for any cat, dog or rabbit that has an up-to-date vaccination with Woodcroft Vets. This includes a free wormer, free microchip, free dog lead or cat feeding bowl, free unlimited access to nurse clinics for nail clips etc, free urine testing at the time of vaccination, discount off the cost off early neutering plus more!
Pet Club Membership - Free to all pets who have an up-to-date vaccination with Woodcroft Veterinary Group
|Monday||8:00 am||7:00 pm|
|Tuesday||8:00 am||7:00 pm|
|Wednesday||8:00 am||7:00 pm|
|Thursday||8:00 am||7:00 pm|
|Friday||8:00 am||7:00 pm|
|Saturday||8:30 am||5:00 pm|
|Sunday||9:30 am||4:00 pm|
4.4 Stars - 02-04-2019 - AMAL
I had my cats looked after by the woodcroft vets, we are happy with service and would recommend them
5 Stars - 18-03-2019 - KG
I had to visit woodcroft A&E last night with my 10 month old kitten Bleu due to him urinating blood. I honestly could not fault the girl who helped us in anyway last night she was really supportive and professional aswell as understanding towards families personal situations, and Bleu still received the best of care. I have been to our own Vets today for follow up and for further treatment which he has now been prescribed medication and booked in for a further check up in a weeks time. Thank you Woodcroft for your part in Bleu’s treatment and Care last night.
4.6 Stars - 30-10-2018 - Emma
Our little whippet has been so very poorly and needed an expert opinion and scan to discover the cause of her symptoms so we were referred from our usual veterinary clinic to Woodcroft. I was so impressed with our whole experience, the reception staff were really friendly, cheerful and helpful. The nurse who took our dog was gentle, patient and just so kind. The vet we saw, Donald, was just amazing. He spent such a long time with us, well over an hour, and was so thorough, explaining everything with me in such detail. I'm so very grateful for his kindness and his genuine concern for our dog. Thank you! Emma & Roo x
3.8 Stars - 26-06-2018 - Simon08
What a let down! I have been visiting Woodcroft vets for 8 years now, I have always found them helpful and have never complained at their high prices in the past - we all want the best for our pets, so you pay it. However, on my most recent visit I booked in to get my dog’s annual vaccinations, and to ask about an issue that concerned 1 of my dogs. I was given medication and advice and the visit cost me £260 approx. No problem whatsoever! I was also asked to come back in 2 weeks, so that they could review her condition. My dog got better after a week, and we decided even to take her off her meds. I went back to the vets as I promised I would and thought it would be for the best even though she seemed fine! The vet checked her over and in less than 5 mins we left after my dog had been given the all clear. On leaving, I was asked to pay a “consultancy fee”, at this point I still didn’t mind, until I was told I would have to pay £38! I don’t like arguing over things like this so I begrudgingly paid my bill. However it did leave a sour taste in my mouth, particularly as I didn’t think it was necessary to go back in the first place! I am disgusted at having to pay £38 for 5 mins of the vet’s time, especially having paid over £260 the week before! I am now looking into changing vets for the 1st time in my life! So so disappointed! I agree with some other reviews, it seems they are more concerned these days with taking your money! As a responsible dog owner, I will always pay whatever is needed and their wellbeing will always come before money.....however I do not like being ripped off and I have decided I will choose where they go for their next visit. It won’t be Woodcroft!
Vet ResponseThank you for your feedback. We are sorry to hear that you are unhappy with the service provided by Woodcroft Vets. We would like to reassure you that we place a high priority on providing the best possible service for our clients and their pets, and your feedback is important to us. Would you please contact Jenny Walsh during practice opening hours on 0161 485 8444 to discuss this matter further. Alternatively, you are welcome to email Jenny at email@example.com Kind regards
2.8 Stars - 14-06-2018 - Miss P
Vet ResponseThank you for reviewing us, sorry to see the low rating, please contact the surgery if you would like to discuss anything further.
3 Stars - 02-11-2017 - Andy Verdeille
I think Woodcroft are now more about money making than what was their super standard customer service.... after being with this practice for almost 60 years [from Jowett and Locke to present] I am now looking for a smaller practice, sad but I feel really let down, message to the distant partners, when you lose clients like me who have been loyal you need to do a reality check
Vet ResponseDear Mr Verdeille I am so very sorry to read your review following your recent visit to Woodcroft, I apologise you felt our gold standard service was not met on this occasion. I am aware our head receptionist contacted you recently as she knows you very well from the surgery, I am sorry we were not able to resolve your concerns. If you would like to contact me further please do so on 0161 486 2399 , Fiona Knight - Customer Care Manager.
5 Stars - 07-09-2017 - Charlotte
5 Stars - 16-08-2017 - Stutty
My problem is with the girls who answer the phone, given that my puppy has been hospitalised for 3 days , and I would expect a little more empathy. I have basically had a very robotic response from the phone answerer, when asking about her wellbeing, and feeling emotional about her life, and I don't appreciate that for a £600 job. This makes me wonder if it is about money making, or really about her welfare.
Vet ResponseI am very sorry to read your review this morning regarding your gorgeous puppy, I hope she is recovering well at home. We take your comments on board very seriously and have spoken with our reception team today. Our receptionists go through very rigorous training, and we are very proud of them offering an exceptionally high service, I am sorry you feel that standard of service was not met today. We honestly do have the welfare of all animals in our care at heart. I believe you have had a chat with our Senior vet and head receptionist today, if you have any further concerns, please do not hesitate to contact me Fiona Knight Customer Care Manager on 0161 486 2399 or firstname.lastname@example.org
5 Stars - 09-08-2017 - Anne Marie and Paul
We recently had to take Izzy our Miniature Schnauzer to our cheadle branch as she was suddenly very poorly, the vet saw to her straight away and he was so thorough with her checks and made us feel at ease even though we were so worried for her, he advised that Izzy needed to be admitted to the Vet Hospital on Queen's Road for further tests and care, no sooner did we arrive Izzy was admitted, they kept us fully up todate with regular phone calls to ease our stress. Izzy stayed in overnight and came home the next afternoon, we had a follow up appointment for the Monday at our usual vets and the same vet saw her again, which was reassuring, but to be fair we have seen many vets at the practice and have all been so attentive, Izzy made a full recovery and we are forever thankful for their quick attention and excellent care for her. Thank you!
5 Stars - 18-03-2017 - Kathleen Yard
Very pleased with this treatment Tilly did not have any pain never bothered the tiny wound which healed very quickly and in herself she seems happier then aver. Would recommend this keyhole surgery to everybody. Thanks very much.