YourVets WythallAlcester Road
- Great value vaccinations and neutering
- Affordable 24 hour emergency service
- Car parking
- Highly trained and caring staff
- Permanently low prices
|Monday||10:00 am||8:00 pm|
|Tuesday||10:00 am||8:00 pm|
|Wednesday||10:00 am||8:00 pm|
|Thursday||10:00 am||8:00 pm|
|Friday||10:00 am||8:00 pm|
|Saturday||9:00 am||4:00 pm|
Outside these hours we offer our own 24hr emergency service in Coventry
5 Stars - 15-03-2017 - Julie
We sadly had to say goodbye to our choc lab on the 3rd of march, although we had expected it to happen sooner than later it was still a difficult decision to make. The vet (Sarah) I think went through all the options possible but quality of life wouldn't get any better so at the grand age of 12 we said goodbye. The care she and other vets over the last few months of treatment was wonderful , she gave us plenty of time to say goodbye and we was by his side as he left for rainbow bridge. We collected his ashes yesterday so have some comfort again. Thank you again from all the family x
5 Stars - 24-02-2017 - Neil Martin
Thank you once again for showing your compassion today. Having just said goodbye by to our white boxer Kia, she was 10 years young. Having lost Cooper our other White boxer only 2 months ago.you once again showed what a kind and caring bunch of people you. Thank You from all our family.
5 Stars - 05-02-2017 - Alfies' s owner
Sadly We had to make the decision to allow my beloved cocker spaniel Alfie to go to sleep. He had reached the grand old age of 16 and was starting to struggle with his joints and was falling and was incontinent. It took a long time for us to come to this decision and we had supported him in growing old . When he appeared like he was not enjoying life any more we realised this was our duty to let him go in peace and with dignity. We h ad pre booked the appointment with the very friendly professional staff and explained the situation. We did this so we could spend a final week with Alfie cuddling him and letting him know just how loved he was. On the day of the appointment Fri 3.1.17 we informed staff we were here but due to the level of my distress we were allowed to sit in the car to give Alf his finall cuddles and to spent quiet time without getting him stressed amongst other animals in the waiting room. We were called from the car and went through a side entrance for privacy. The vet who greeted us was so kind and compasssionate . She asked for Alfie's background and events that led us to make our decision. She was calm and professional and explained what would happen and she was lovely with Alfie and accepted our decision and agreed that his quality of life was now very limited and difficult. Alfie remained calm and seemed happy his tail kept wagging even when the put in the cannula. We weren't rushed at all and the vet continued to explain exactly what would happen. Alfie fell asleep cuddled in my arms surrounded by the people he loved the most, I am sure he was happy and was not scared by what was happening as it was so calm and gentle. We were then allowed time on our own with him to say our goodbyes. RIP Alfie. I want to thank the staff for their support and professionalism and the lovely way in which they dealt with our beloved dog they made a very difficult situation much more bearable and I could not wish for a more peaceful gignified end for Alfie. Thank you all so much.
5 Stars - 10-01-2017 - Niki
Excellent service from César today. Explained our options and gave us clear, professional advice on what to do next with our puppy. Could not recommend highly enough! Thank you so much.
5 Stars - 07-01-2017 - Lou
My son's hamster had Cushing's and it was time for her to be put to sleep. The receptionist on the phone was very caring and said they would make a time for hamster to be seen, regardless of appointment availability. On arrival at the reception, the receptionist guessed who I was and arranged for me to wait in a private room. The vet nurse who then dealt with us was very professional and respectful. Once the procedure was finished she showed me out a side door (I was quite upset). I appreciated the caring, non-judgemental way I was treated by the staff at this emotional time. Thank you for allowing our much-loved pet to pass with dignity.
5 Stars - 06-01-2017 - pat& cliff
cannot thank you enough. for the fast biopsy results and immediate contact,on all phones & left messages. it put our minds at rest. thanks pat & cliff
5 Stars - 31-12-2016 - Kayleigh
Myself and my mum went for a checkup for our cat. On this ocassion we were in the waiting room and witnessed s student nurse (dark long hair) - didn't catch her name. She was tentative to two young children who were obviously very distressed whilst their parent was in with their pet and the vet. She offered tissues and chocolate to them and then bent down to their level to talk about a range of topics. The children responded so well to her approach and her kind nature seemed to soothe the situation. Working within health care myself I felt a review would be necessary to highlight the good work done. Often it is the bad press we see and hear about but not enough praise. This student nurse informed us she was only 18 years old and in her very first year of uni. It is impressive she was able to show such empathy at such an early stage in her career. My mum and I wish her every luck for the future.
4.4 Stars - 17-12-2016 - mick
After reading your reploy about my dog mick i know understand if that would have been explained to me when i phoned i would have understood so i apologize about my first review i must say the lady who looked at my dog was very good i have been using my vets for years and never had any problem before merry christmas to all
4 Stars - 10-12-2016 - mick
I took my dog to the vets made the appointment in the morning told them he was licking his backside.They expressed his anal glands i was charged £43.94 I went home then i thought that was a lot to pay so i phoned and said how much do you charge to express anal glands she said £11.44 I said well why did i pay £43.94 she said i will look at your appointment after an excuse she said we will but the extra i paid back on my card. But just shows you if i had not phoned i would have paid £43.94 As a pensioner who been going to the affordable vets would have been bad for me 3
Vet ResponseThanks for your review, we appreciate your time in giving us the feedback and I would like to offer some clarity on why you were charged £43.94. Your pet was booked in with a Vet for a consult, the vet took the history and performed a full “head to tail” physical exam, checking their mouth and teeth, lymph nodes, chest, pulses and peripheral perfusion, and abdomen, before checking his back end and expressing the anal glands. She then advised you on what to do to try and prevent this problem in the future and discussed about fibre supplement in the diet. For this reason you were charged a full consult. I appreciate your concerns as we do offer nurses clinics at our practice in order to avoid clients incurring vets fees for procedures that nurses could do, however Mick was not booked for "anal gland express" and therefore received a full consult. You received a refund as a gesture of goodwill and not as an admission of fault as we only charged for a service provided. Wishing you all the best Kind regards Thanks Dr Chiara Costanzo, DVM PhD MRCVS Clinical Director YourVets Wythalll
1.4 Stars - 05-11-2016 - michele
Incorrect information,missing medication from box, empty capsules in box. Staff impolite and inconsiderate making cats wait in dog area causing unnecessary stress.