General

  • We are a caring family run company
  • All our Vets are specially trained in “At Home Euthanasia”
  • Compassionate and respectful gentle pet euthanasia in the security of your own home
  • Our passionate Vets work with skill and compassion and of course are members of the Royal College of Veterinary Surgeons
  • There is no more loving way to put either your “cat to sleep” or your “dog to sleep”
  • We are here when you need us most, you can call us between 7am and 8pm 7 day a week

Opening times

You can speak to the understanding Cloud 9 Vets team between 7am-8pm every day, after that time you are able to leave a message or contact us by email. We are available to discuss and advise on your particular situation, we are here to answer your questions and share our experience regarding putting your dog or cat to sleep and to help and support you with aftercare such as a burial or cremation. To arrange an at home gentle euthanasia visit or for personal and compassionate help and support please call us free on 08000 354 999 – we are open every day.

Clinic reviews

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alan reviewed

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This was a very sad time time for us but the vet handled Sadie's passing with such camlness, comfort and dignity it really made it so less traumatic and to watch our Sadie drift away peacefully in our own home with no stress or anxiety made so much easier. Highly recommend your services.

Chris reviewed

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We cannot express how thankful we are for Cloud 9. Our Glitter hated leaving the house and the thought of stressing her in her final moments was awful. Andrea was caring and professional and gave our pet the calm and stress free walk over the rainbow bridge she very much deserved.

Carrie reviewed

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I had to make the heartbreaking decision to let my cat Archie go to sleep & cross rainbow bridge today. I'd agonized over it for days, my head knew it was time as I could see him deteriorating quickly, but my heart didn't want to say goodbye or make that painful decision so I wrestled over it for days. My normal vet isn't offering a home visit service at the moment due to the pandemic. My cat Archie was a very nervous ex-stay cat who hated enclosed spaces, so the cat carrier terrified him and so did travelling-I didn't want to put him through this for his final day. The receptionist at my vets told me about Cloud 9 vets, I rang them this morning in floods of tears & the lady who answered was so lovely & patient & understanding of my emotions, she told me she would speak to a vet & rang me back to say a vet could come to me in just a few hours time. The vet Andrea was so lovely, he gave me plenty of time to explain about Archie's back ground & his health history, he allowed me to talk to him about the questions & worries I had which gave me peace of mind, I never once felt rushed. Andrea has all the qualities you want in a vet, especially at such a difficult time; experience & knowledge, a love for animals, a compassionate heart for animals, compassion for owners-he understands what we are going through & can relate from his own experiences & he has a calm, friendly & professional manner. After listening to Archie's health history, seeing him & examining him, he was able to reassure me that I was doing the right thing for him. Archie was given a sedative which sent him in to a very deep sleep so he wasn't aware of what was happening, unfortunately due to his low blood pressure it took a few attempts to find a vein for the 2nd injection but Andrea reassured me that Archie wasn't aware & could not feel anything. Archie then gently passed away. His passing was calm & peaceful, all that I could wish for. I would recommend Cloud 9 vets, yes for most people like me it is an expensive service, but to me it's worth it to be able to give my beloved cats a calm & peaceful passing in familiar surroundings where they are at their happiest & least stressed. Thank you Andrea & Cloud 9 for making such a difficult & painful time more bearable & for giving Archie a peaceful passing. Rest in peace my beautiful boy Archie, I know you'll be back with your feline friend Vinnie at Rainbow bridge until I can be with you all once again.

Christine reviewed

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We had to make the saddest decision to put our lovely Arnold to rest a week ago. From the moment I contacted Cloud9 vets I was impressed by their kindness, professionalism, understanding and compassion. Andrea came to our house and our beloved boy was peacefully helped to rest on our patio where he loved to be. He was given as much care and respect as any person and we are comforted that the end of his life was peaceful and with us, his family around him. Cloud9 arranged for Arnold to be individually cremated and we received his ashes two days later. I feel it’s so important that services such as this are available and a week later, although we continue to struggle with our loss, the fact that Arnold passed away peacefully, at home, with his family is something I draw comfort from.

Vet Response

Apr 20

Dear Christine, Thank you for your kind words. We are glad that we could help you and Arnold at this difficult time. RIP Arnold Best wishes Lisbet

T S reviewed

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Our family dog (Sasha) was made into a unicorn helped by Andrea. Sash was a lovely,adorable,friendly member of our family and will continue in our hearts forever. My husband and my 2 girls witnessed everything and were informed of the steps,all were comfortable and if ever there was a nice peaceful time that will stay with them. The aftercare for me personally was individual,respectful,and heartfelt as i couldnt be there at the time. Andrea was a lovely man and let us carry Sash to his car and wave her off on her heavenly journey. Thank you from the bottom of my heart. So sorry it took so long to do the review but i am still heartbroken. The ashes box that we received is lovely. I will never forget Cloud 9 and have passed the details to every animal lover. Keep up the great work your a credit to the profession.

Caroline reviewed

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We had to say good bye to our dog Bruno, he was tended to by Andrea, he was so caring and respectful towards us and so kind to Bruno, he made his passing so painless and peaceful.

Catherine reviewed

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I cannot thank the visiting vet, Andrea Di Sante, enough for such a caring and compassionate manner towards my dearly loved and gentle Shar Pei, Casper, who was put to sleep on 11 November 2019. Andrea was so kind and gentle with Casper quietly explaining what the procedure was and what to possibly expect. Having Casper put to sleep at home was by far the best decision. He was totally relaxed all the time and just simply drifted away. Thank you so much for giving Casper a stress-free and peaceful end of life. I will continue to recommend Cloud9vets to anyone having to face the heartbreaking decision.

Gail reviewed

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I cannot thank our lovely vet Kadja enough for her help and support . She treated our lovely dog Sky as if she were her own. We never felt rushed , she explained everything as she went on, and made sure Sky was comfortable, and she passed away peacefully, with all her family and familiar things around her. She rang the funeral home and Stuart arrived but respectfully waited outside until he was needed and again, treated Sky with respect and dignity. I cannot recommend this company enough. They made such a difference in a most difficult time.