This page (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.vethelpdirect.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you are aged over 18, that you accept these terms of use, and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

www.vethelpdirect.com is a site operated by Vethelpdirect.com Limited (“We”). We are registered in England and Wales under company number 5710161 and have our registered office at VetHelpDirect.com Ltd, Wey Court West, Union Road, Farnham, England, GU9 7PT.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials on our site relating to the condition of your pet are intended as a guide only. It helps you to decide how quickly you should seek veterinary attention for your pet. If you are in any doubt over your pet’s condition, telephone your vet for advice. All other materials are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
The information contained on the site relating to the condition of your pet was prepared by an animal health professional and reviewed by a registered veterinary practitioner, licensed to practice in the United Kingdom. If you are outside that area then you should be aware that this information may not be suitable for  your geographic locations. In this case you should not use this site for advice relating to your pet.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us, hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of profits or contracts; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Please note, comments on the blogs may be published or not at our discretion. In particular, comments that are deemed to be defamatory will never be published.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our site contains links to other sites and resources provided by third parties and these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Any transactions with those third parties will be on the terms offered by those third parties.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use are governed by English law.

Vet help direct is a trade mark of Vethelpdirect.com Limited

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


Any user-generated content posted on the site (reviews, blog comments, or posts on the forum) will be subject to moderation. Material that is defamatory, abusive, illegal, or which at our complete discretion is deemed to be in breach of the Review Moderation Statements or the Community Guidelines will be removed, in part or in full. Repeated breaches or defamatory comments may result in a user being blocked from the comments or the forum.

You may review the moderation statements here, for Basic Listings Reviews and Main Directory Reviews.

A response to any queries posted on the Forum will usually be made by a vet within 48 hours.

If you have any concerns about material which appears on our site, please contact us using our feedback page.

Thank you for visiting our site.