Croydon Veterinary Surgery335 Lower Addiscombe Road
Croydon Veterinary Surgery is a vet run and owned veterinary practice that sets high standards of care for our patients, owners and our team. Your pet is part of your family and we want both you and your pets to feel part of ours.
Our highly experienced medical team and support staff is made up of passionate, experienced animal lovers and our main aim is always to keep your pet as happy and healthy as can be. Our team have the experience, professional expertise and modern diagnostic equipment for dealing with all small animals. When your pet is sick or injured we have highly trained staff to ensure the very best medical and surgical treatment. Croydon Veterinary Surgery offers a personal, independent and reliable service that puts your pets health first.
Our modern approach to vet care is reflected in our ability to provide the full range of services from vaccines and preventative treatments to surgical and hospitalisation facilities. We know the value of preventative health care for the long-term wellness of your pet. We therefore like to also see your pet when it is healthy to ensure it stays as fit and happy as possible as it moves through all stages of life.
Special OffersAn incredible vaccine offer of £20 - includes full health check
FREE puppy and kitten health checks
Four weeks free pet insurance (Petplan)
The best healthcare plan in London (we think)
We update our offers for new and existing clients regularly so do keep an eye on our website.
VIP Health Plan
|Monday||9:00 am||7:00 pm|
|Tuesday||9:00 am||7:00 pm|
|Wednesday||9:00 am||7:00 pm|
|Thursday||9:00 am||7:00 pm|
|Friday||9:00 am||7:00 pm|
|Saturday||9:00 am||12:00 pm|
1 Stars - 05-10-2019 - Augustinas
Worst vets ever. Been going there for the last 10 months and after our last two visits we’re not planning to ever go back in. Be prepared to wait for 40-50min for your appointment - always running late. Doggies are getting stressed and anxious in a waiting room. Constant lies - ordered hdppi shot and on a phone they were like ‘sure we’ll get that ordered for you’ however when we came in the vet told us that apparently they don’t do hdppi and that’s what been told to me on a phone. Absurd. Like if you make a mistake - own it and say sorry instead of blaming me. Same happened with both doggies. Vets are very rude, insulting and don’t even listen to what I’ve got say. I’m very disappointed & honestly just sad, cause these are my doggies and they mean the world to me, meanwhile these vets only care about the money. I just hope that no one else has to go through this. If any of the surgery owners are reading this - please don’t ever contact me & try and make it better, there’s nothing you can do now and I don’t want to talk to you ever again.
Vet ResponseWe are sorry that you did not experience the high level of care and service that we are recognised for. We would like the opportunity to discuss your concerns further, however respect your wishes to not be contacted. As a popular Veterinary surgery we try our best to meet our clients demands and see all patients on time however, unfortunately emergencies do happen and in these situations we prioritise the pets in need of our urgent care. On the day of your appointment we explained there was an emergency to all waiting Clients. We acknowledged that this was an inconvenience and deducted a discretionary amount from your bill as a gesture of good will. We do not stock DHPPi at our surgery as the additional component parainflueuenza (Pi) is covered by the Kennel Cough vaccine, which offers protection against parainfluenza and another virus (Bordetella). This offers the best possible immunity for those clients with concerns about exposure to kennel cough. our veterinary surgeon offered you the option of the additional Kennel Cough in your consultation, which was refused. We are disappointed and surprised by your comments regarding our veterinary surgeon and will be sure to look into this further. We pride ourselves for our caring professional service. If you do wish to speak to us, please call the surgery and ask to speak with the practice manager. Kind Regards, Croydon Vets
5 Stars - 02-09-2019 - Lisa S
Very welcoming and professional, I had to book an emergency appointment and the team were so helpful and kind. Really appreciated that, as did our cat!
5 Stars - 21-02-2019 - John Garner
I’ve just had to take my dog Archie in as an emergency (we think he had a seizure) we saw the Gavin who along with the nurse was absolutely amazing my wife and I and of course Archie could not have had better service Archie is back home being spoiled (so not change there)
5 Stars - 02-08-2018 - Lisa L
The service at this particular vets is outstanding and the best i have ever been too. The receptionists were extremely helpful and able to reasure me during a difficult time with one of my pets. They are very kind and a delight to visit. David the vet was brilliant, so professional and went above and beyond during my visit. The staff are fantastic and i strongly recommend everyone to use this particular vets surgery.
5 Stars - 25-06-2018 - mel
Great staff who always have time to explain procedures etc to you, even when they are extremely busy,nothing is too much for them. Shame only one vet,nurse and receptionist here as it can get extremely busy. I wouldn't take my pets anywhere else and highly recommend this surgery.
5 Stars - 30-04-2018 - Angie
When I come in very helpful and understanding off my dog rolo skin problem would not go any where else so good with rolo who does not like going to the vets
3 Stars - 30-01-2018 - Daniel.S
5 Stars - 25-12-2017 - Daniel Blackett
5 Stars - 14-10-2017 - AS
Very helpful, friendly staff always willing to explain and spend time with the pet.
3.2 Stars - 01-09-2017 - Pat
Took my dog there for consultation charged £55+ for a bottle of shampoo that if you have a prescription for You can get for £10 no wonder people can't afford to take ther pets to the vet discussing the consultation was only £15
Vet ResponseWe are sorry that you feel that our pricing did not meet your expectation. We strive to provide the very best in healthcare at an affordable price to our clients. As we mentioned to you the price of our Malaseb is higher than an online pharmacy, because unlike a pharmacy we are unable to buy in bulk as the demand for this product is not high enough for us to store large amounts onsite. Although the treatment is cheaper online, they will not offer medical advice on how to use the shampoo or support any issues that are ongoing with skin conditions that we would provide to you. Please do call us if you need any further advice.