Goddard Veterinary Group - Wimbledon - Stone Lion Veterinary Hospital41 High Street
4.8 Stars - 20-09-2017 - Michael Waller
IWhen our cat was recently unwell he had an emergency appointment and admission to Stone Lion hospital in Wimbledon and cannot fault their care and service. We arrived out of hours and were seen immediately. We were constantly kept informed of his progress by the vet, including a daily text to update on how he'd been overnight. The speed of investigations and treatment, and the openness of clinical discussions and options should be the envy of the NHS. Louise (the resident vet) was fantastic throughout and after his admission. He was promptly referred to the RVC for specialist care. His ongoing treatment, provided by Goddard's (Kennington), has continued the highest standard of care and service - they have always accommodated him for an emergency review when again he became unwell, and they kept us informed of his results and progress along the way. We always felt part of the decision making process. Anna (lead vet in Kennington) is fantastic - truly caring and compassionate, and reassuring as a 'patient' to be in the hands of. The nurses at both centres are great - knowledgeable, caring and accommodating. We are very happy to have Goddard's as our local vets and to recommend it to others.
5 Stars - 09-05-2017 - Xak
Waking up at 2:00AM fo find our 14 Yr old dog going through respiratory failure due to a heart murmur was hard, but I was able to call their office and received someone immediately. they advised for me to come in right away, i was greeted at the door and my dog was rushed back and assessed. I was offered water, coffee or tea while waiting, while my dog was being stabilised I was consulted and my options were presented. The persons on staff were very concerned for my wellbeing as well as my dogs. In the end due to her complications, she was laid to bed for the last time. Thank you to the staff for allowing my grieving time by myself. You all were an all-star team every time we have come. Thank you,
5 Stars - 08-05-2017 - Luiza
I rang late st night as an emergency for my cat Honeybow the nurse on duty Sabrina could not have been more compassionate and restring. honey-bow was admitted and vet surgeon Charles was fantastic. For over ten years local vet always sedated my cat even to clip her claws they could not win her trust. However Charles was able to by respecting Honeybow and doing all he could to calm her. Honeybow was in stone lion hospital for three nights they let me visit her for a couple hours each evening. The facility is so clean and well maintained. Honeybow could not have received better care. Sabrina and Charles made a fantastic team. Sabrina showed such love care and respect to Honeybow and went betond the call of duty. She is an earth angel of animals and has such energy. Honeybow was seen by anorher vet Alessandra for a check up. She too was amazing. I have now moved vets to stone lion and will take Honeybow to Charles for her dental. The initial assessment he undertook when Honeybow was admitted was thorough. Honeybow a discerning cat that she is gives team Charles and Sabrina a big thumbs up.
5 Stars - 06-01-2017 - nikki
Your nurse andrew on nights today is a fantastic dedicated professional. I am so greatful to him for all his support with my frenchie .a huge thank you
5 Stars - 04-06-2016 - Sandra
We took our bunny to the vet at 10pm really worried about her, and Dr Frost could not have been more helpful, reassuring, and compassionate. The surgery was really busy, even at that hour, and yet it felt like he had all the time in the world for us. He examined her thoroughly, talking us through every step, and then he explained the treatment and aftercare and made sure we understood exactly what we needed to do to look after her. She felt a lot better after a few hours and was right as rain the next day. We couldn't be more grateful.
4.6 Stars - 25-04-2016 - Digbys mum
This evening I visited Stone Lion veterinary hospital Firstly I called and was calmly reassured and given advice. then invited to attend the out of hours clinic Directions were given and advised of possible costs. On arrival my pet was immediately treated, once the problem was under control, I again was reassured and advised of what to do next. I paid for the treatment provided and suggestion were made regarding insurance but no hard sell at all. I left feeling confident that my pet was well. I would highly recommend this service to my friends and family.
5 Stars - 10-03-2016 - Craig Tubb
Despite being very late at night, Dr Frost was highly professional, engaged, and really cared about our poorly rabbit Ted. After a thorough examination, some injections, and some prescribed food, his gut stasis cleared up the very next day - with great relief from my partner and I, and Ted's best friend bunny too. Thank you Stone Lion, we know where to come if we have problems again. Craig and Amy
5 Stars - 01-04-2015 - Wendy
Short and sweet. Exceptional. Ladies on reception just lovely. Vet excellent. Many thanks from us and Reggie (reg)
5 Stars - 14-09-2014 - D Dixon
I just wanted to note my grateful thanks to Stone Lion for their kind, caring and prompt service in the event of my poor old cat's sudden illness. My own vet does not have this out-of-hours service but here, she was given immediate attention as I walked into the centre and I was very well supported with the decision I had come with to have her 'put down'. Thank you so much to the kind receptionist, knowledgeable and reassuring vet and the veterinary nurse for their help with my cat's and my distress.
1.4 Stars - 13-08-2014 - Budd
Our rabbit was developing cataract. The lady ophthalmologist was distant, cold and unsympathetic. Luckily we found out about Southampton Vet Hospital where the rabbit was operated. She is now back to normal having regained her sight and confidence.
Vet ResponseRabbit cataract surgery is rarely recommended due to the high complication rates with the surgery plus the risk issues subjecting rabbits to general anaesthesia. Most rabbits are absolutely fine as long as they are safe and secure. This was explained during the consultation and it was assumed that the client was happy with that. Some ophthalmologists refuse to accept rabbits as referral patients at all but perhaps the client viewed the recommendation not to proceed to surgery as 'unsympathetic'. A thorough ophthalmic examination was performed and the findings discussed. In view of the high complication rates which can occur in rabbits with both anaesthesia and surgery, together with the fact that the vast majority adjust to their blindness to lead near-normal lives it was considered in the patient's best interests to wait and monitor. However, we are pleased to hear that another ophthalmologist was able to operate and the the surgery has been successful but his would not alter our original finding.