Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services.
As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 600 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
|Monday||8:30 am||7:00 pm|
|Tuesday||8:30 am||7:00 pm|
|Wednesday||8:30 am||7:00 pm|
|Thursday||8:30 am||7:00 pm|
|Friday||8:30 am||7:00 pm|
|Saturday||8:30 am||1:00 pm|
3.4 Stars - 05-01-2019 - Mandi
1st time using this vet as recently moved to the area. It was recommended to me by a neighbour and after an accident causing a torn claw on my pug we needed to get her seen asap. We were grateful to be seen straightaway however as soon as the vet asked if we we're insured it seemed to go more from care to poundsigns. Unfortunately my insurance excess is very high so didn't cover the £260 bill. With her being a pug we would have preferred her not to sedated due to higher risk, but vet advised us that would be best even though she wasn't crying in pain at all, just a little scared if the strange environment. It really didn't make me feel any better when the nurse handed her over after the op to say the claw literally just fell off really easily. It just makes us feel like if she was properly looked at then maybe we could have avoided the unnecessary risk, stress and expense. We found 1 of the reception team particularly rude and cold towards us. We had previously enquired about registering our 3 dogs and starting them on the wellness plan as this is our nearest vets to save 10% on any treatment, with it being less than a week after Xmas and insurance not covering it would have been nice if we would have been shown a little compassion especially if we we're going to be giving them our business, however "No that's not going to happen, so what are you going to do then?!" Was the friendly response we got. So in conclusion we won't be using this vets again or recommending. We would rather do the 90minute drive to our previous vets we're they are very warm and friendly and amazing with the pugs and our pockets.
Vet ResponseHello Mandi, Thank you for your feedback and we are sorry your first experience with us has left you feeling this way. We always strive to deliver the highest standard of client and patient care and we are sorry if we did not meet those expectations. In order for us to look into this case further and get a better understanding, are you happy to send us your contact details at firstname.lastname@example.org so we can investigate and get someone from the management team to contact you? Thank you, The Medivet Team.
5 Stars - 03-01-2019 - Lowry Stone
On our most difficult day, when had to say farewell to our darling Tully, they were amazing , they came to our home and were so gentle and kind, Miguel and Jack,Vicky who took my calls and read my email was gentle and caring, making me feel calmer and more at peace...thank you everyone, said with a grateful albeit broken heart.
5 Stars - 12-10-2018 - Chrissie
We was away on a short break, my 4 month old puppy became very poorly with an upset tummy. Everybody was so very kind and extremely caring, I’m so very grateful to them all.
5 Stars - 04-07-2018 - Pat
All members of staff are pleasant and very professional. Amazes me they seem to remember the name of the pet. Premises always clean and tidy.
5 Stars - 18-05-2018 - Zoe
5 Stars - 19-04-2018 - Angie
I love this vets have been with them for years and will be with them for as long as I have a Dog first class the vets and staff are really professional great place and very friendly
5 Stars - 18-04-2018 - Victoria Benfield
I brought my two spaniels in for their six month check up. My eldest is terrified of even walking through the door which I appreciate is annoying for the vet. Andy has such a calm and gentle manner and gave them both a thorough examination despite it being slightly difficult. The reception staff are always extremely welcoming, friendly and helpful.
4.2 Stars - 18-04-2018 - Nic Wathes
Andy is King.
5 Stars - 26-03-2018 - Mrs
5 Stars - 06-02-2018 - Tiger's Mum
I have been using MediVet Wool for about 6 years now. In that time my cat Tiger has had a cancerous tumour removed and lately he's needed treatment (ongoing) for partial blindness and joint pain. We think it's his age as he's almost 15. Every time we visit, whether it's for routine flea prevention or something more serious, he has been thoroughly looked after and cared for. They don't just go through the motions of caring for him, they care about him too. I see the staff greeting other animals. Not just Tiger and not just owners. Every animal is greeted and acknowledged and welcomed. I would never use another vet now. Tiger could not be more loved or in safer hands.