I love my dog and so do all the staff at Parkside, the perfect recipe for a successful treatment plan!
This review is to thank the entire team at Parkside Veterinary Group for the exceptional level of care my one year old Border Collie Tide received to recover from a complicated leg wound. Her accident happened on a Sunday evening on Broughty Ferry Beach and l was highly impressed with the rapid response from the emeregency service and the standard of immediate
care she received at the Dundee surgery.
Key to Tides perfect healing journey were the amazing staff at Barnhill and Broughty Ferry surgeries, the personable and friendly receptionists who on each visit put myself and Tide at ease with their calm and patient customer service approach, the gentle happy nurses who assisted with the many complex dressing changes and the competent, caring, compassionate vets.
Tides treatment plan involved teamwork at every level and the sharing of knowledge with myself on how to keep her, a bundle of collie energy, as comfortable and inactive as possible. I was given advice on strategies and resources to keep her amused and mentally stimulated indoors, looking after the dressings, administering medication, caring for the raw undressed wound in the latter stages and on a gradual recovery exercise plan. I even got to attend dressing changes and see behind the scenes, l was very impressed with the staffing level, the surgical facilities, the level of hygiene and cleanliness and the 5 star running of the practice in general. Definitely value for money!
I was involved in and informed on Tides progress at each step of her healing journey which eased my worry and anxiety and in turn kept her calmer, so grateful for this owner centred respectful approach. A very complicated process was made so much simpler by clear and consistent communication and the guidance and support l received at every stage from the team at Parkside.
I cannot praise you all enough, thank you for always welcoming us with a smile and relaxed atmosphere, your care and professionalism and your respect and love for Tide. I will highly recommend Parkside to all in the future.
I am very happy to share that after 7 weeks of carefully planned treatment Tides out!