Clinic reviews

Vanessa reviewed

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Saw Will this evening as an emergency call out for my dog Rosie. He was very thorough and nothing was too much bother. Very impressed with the out of hours service. His nurse was also very professional. Thank you both for seeing us so quickly and for all your help and advice.

Stuart reviewed

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Rip off! My working spaniel had a cut so I took it in on a sunday. Young Irish vet dealt with me. He said ill sort it out leave the dog and come back in 40mins. I asked how much it would cost and he started at £120 after sucking his teeth and waffling he said it might cost upto £350. So I asked him if it would heal itself if kept clean and he said yes it wasn't a bad cut. He gave me antibiotics (5 tablets only) and still charged me £120. He was making the prices up off the top of his head, daylight robbery!

Vet Response

Jul 31

I am sorry to hear that you were not satisfied with the service you received when you brought your dog in on the Sunday in question. I was the vet who saw you and your spaniel, and although I am flattered to be described as young, have actually been qualified for over 10 years. I have to dispute your recollection of the event slightly though. I am a director at the practice and can assure you I do not make up prices "off the top of my head". All of our charges are fixed in advance and we are happy to inform people of prices for any procedures upon request. What I did do was give you a number of options for treatment. Many wounds will heal without surgical intervention but that is not to say that it would be the 'gold standard' option. However, as a practice we do not believe in forcing one particular treatment upon our clients and we would never insist on 'gold standard' treatment if an owner preferred to go with another option. Medical and surgical conditions are often not black and white situations so there are usually a number of different ways you can approach a case. Once you made it clear to me that you would rather treat the wound conservatively and at a lower cost, I was more than happy to do that. I am also sorry that you felt the final bill was too high. Unfortunately treatment of emergency cases at weekends comes with a premium. This is standard throughout the veterinary profession and our weekend consultation fee of £100 is very similar to that of all practices in the area and a lot cheaper than many practices nationally. Charging a premium for professional fees outside of normal working hours is not limited to the veterinary profession and similar fees would be encountered if work was required from many other professions or trades on a Sunday afternoon.

Matthew S reviewed

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