From start to finish a absolute joke Vets4pets Charlton
Attended 29/12 with our very poorly 9 year old dog who was lethargic and clearly had tummy pain ,we saw a unconfident vet who carried out an examination ,gave painkiller injection and took his temperature at the cost of £205 to be then told he needed overnight care and a scan , neither of which they could provide only to be directed to Vets Now at Thamesmead,
We felt the vet was inexperienced,did not provide any reassurance / confidence and did not explain any of the cost either.
However upon attending Vets Now they were totally different ,confident , reassuring and very professional ,a very full examination was carried out ,painkiller and anti sickness jab given ,ultrasound and Further blood test taken at the cost of £275 (which appears at time of writing money well spent) as we were able to bring our dog home to monitor as no grave concerns rather than pay approx £1000 for an overnight stay to which I believe if Vets4pets had tge facilities they would take full advantage of!
I will be registering my dog elsewhere and cancelling the plan I have first thing tomorrow.
Dear Nicola, We are sorry to hear you are unhappy with the service you have received. Unfortunately, due to Sunday trading hours, we have to shut our practice in line with the Pets at Home store at 4.30pm, with nobody on site until 8.30am the next morning. If a patient requires further treatment or examinations it is best to be referred to our out of hour provider. We take all feedback very seriously and will be looking into this further, however if you would like to email our Support Office Customer Services on CService@vets4pets.com and they will follow up your complaint. Best wishes, Vets4Pets Charlton.