Vets4Pets - Trowbridge

Inside Pets at Home
Bradley Road
Trowbridge
Wiltshire
BA14 0RQ

General

The friendly team at your local Vets4Pets in Trowbridge are waiting to meet you!

 

Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need.  At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.

Pet Health Plan

You know how to keep your pet happy and at Vets4Pets, we know how to keep your pet healthy. That's why we've created a range of Health Plans that make essential routine treatments more affordable. Please click here for more information

Opening times

Day Opens Closes
Monday 9:00 am 8:00 pm
Tuesday 9:00 am 8:00 pm
Wednesday 9:00 am 8:00 pm
Thursday 9:00 am 8:00 pm
Friday 9:00 am 8:00 pm
Saturday 9:00 am 6:00 pm
Sunday 10:30 am 4:30 pm

Clinic reviews

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold

Michele reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

We came up this morning with our cat . We were treated with respect and the vet explained everything to us . Sadly we had to have our cat put to sleep. Vet was compassionate and understanding even when I was in tears . Receptionist was also so kind when we left . Thank you for putting our cat first and treating us so well

Nat reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

This vet practice is amazing, the reception staff are so friendly and always give you a warm welcome. I had problems with my rabbit being ill, we saw Matt and the compassion he had for us and our rabbit was amazing. He absolutely went above and beyond with the care he provided, he kept the cost as low as possible and tried numerous different options. He listened to us and made us feel included in all lines of treatment (not something I have ever experienced at a vet practice before) the few times Matt wasn't in the other vets we saw were also very caring and followed all of Matt's instruction on the care. An amazing veterinary surgery, I will not take my animals anywhere else.

R S reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.8 stars

I recently had a few problems with not being called back and as we all know it’s very important to us when its our dog that is ill and that call doesn’t happen I vented very slightly but was called back by Heather and explained why and saw or dog within a couple of hours So thank you Heather you restored our confidence in the practice. As for value for money yes there is a mark up but we all forget it is a business and are very quick to criticize

Mark reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2.4 stars

Jodie reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Thank you Mark, and your amazing receptionist who listened and organised our appointment. We came back to vets 4 pets as you had treated one of our dogs in the past and we were happy with the service. We have been to a local vet nearer home thinking it would be more convenient and more personal. we were wrong. We came back for a second opinion and received the highest level of kindness and consideration not to say a detailed explanation and a comprehensive analysis of our dogs issues. We will be making the extra few minutes journey to reach you with all our pets in future. Thank you

Claire reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I cannot recommend these vets enough. We have seen a lot of these vets over the last few years due to various issues our dogs have had and all the staff are amazing, kind, professional and knowledgeable. They always go above and beyond their remit, if needed, to ensure both you and your pet are looked after. They don’t try and guilt you in to buying any of the feeds or treatments they sell (like our previous vets did). I will never change vets again. I know that when any of my dogs are with them they will be safe and well cared for.

Courtney B reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 1.2 stars

Several issues here. 1) I didn’t feel at all like the vet cared for my cat. 2) I called in and told them I thought my cat was pregnant, and wanted to find out, was told that would be £40 and to come in the next day for the consultation. During this consultation, I told the vet I thought my cat was pregnant, to which she said “maybe, let’s wait and see” or I could have an ultrasound for another £80. Basically spent £40 to be told exactly what I had told the vet! 3) my cat came home with FLEAS. She has been de-flead and house has been flea bombed TWICE and she has now had her kittens and STILL the fleas come back. Furious isn’t the word. AVOID VETS 4 PETS AT ALL COSTS.

Vet Response

Sep 25

Dear Courtney, Thank you for your feedback and the opportunity to reply to your concerns. Feedback offers us the genuine chance to consider the service we offer and reflect on all of our client interactions. I'm sorry you feel the vet in question didn't care for your cat. I have discussed this fully with the vet involved, who was surprised and shocked by your feedback as this is at complete odds to the vets recollections and clinical notes. Needless to say your feedback has upset the vet but nonetheless has been taken on board. I'm also sorry that you feel disgruntled about us taking the time to discuss your cats current clinical situation, what can be done to accurately confirm your cats presumed pregnancy and how to prepare at home for the potential arrival of kittens. Likewise I'm sorry for your misunderstanding that we would feel it proper and correct to charge an appropriate amount for our time, expertise and genuine interest in your cats welfare. Finally regarding your cats flea problem, I welcome the opportunity to outline to you the steps we take to ensure our practice remains flea free at all times irrespective of how many cats are presented to us on a daily basis that are actively infested themselves with fleas. Twice daily every inch of floor surface is thoroughly vacuumed, mopped and disinfected. Twice daily every empty animal cage is thoroughly cleaned, disinfected and dried. All occupied animal cages are scrupulously checked by our nursing team on an hourly basis. On a weekly basis every floor surface, every work surface and every wall surface is deep cleaned with special machines and good old fashioned elbow grease. On a monthly basis, despite being more frequently than recommended by the manufacturers, our entire practice is treated to a complete environmental flea spray fumigation. I have tried to call you to discuss all of the above. I have left you a voice message as you didnt answer. I would love to reassure you that we have taken your feedback seriously. Best wishes Mark - Partner in the business

Maria reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.8 stars

I cant thank the vets and all staff for their help and support with Daisy Groves, when she became ill quickly from chewing and swallowing a sock. They nursed her back to help and went out of their way to make sure she was looked after . Even having phone calls from the vets when not at work was just amazing. Daisy and her mum and Dad say Thank you

Layla s reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I want to thank the whole team but especially Bianca and Heather for the work they done on Sky. I wouldn’t recommend anyone else. Always friendly and informative. Very caring. Thank you for looking after my fur baby xx

Bex reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Thank you so much for looking after my stubborn Bassett hound who refuses to have his claws cut. Your kindness & loving care put my mind at ease knowing my boy was in good hands. Would not hesitate to recommend you, you all do such an amazing job!

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