General

  • We are a caring family run company
  • All our Vets are specially trained in “At Home Euthanasia”
  • Compassionate and respectful gentle pet euthanasia in the security of your own home
  • Our passionate Vets work with skill and compassion and of course are members of the Royal College of Veterinary Surgeons
  • There is no more loving way to put either your “cat to sleep” or your “dog to sleep”
  • We are here when you need us most, you can call us between 7am and 8pm 7 day a week

Opening times

You can speak to the understanding Cloud 9 Vets team between 7am-8pm every day, after that time you are able to leave a message or contact us by email. We are available to discuss and advise on your particular situation, we are here to answer your questions and share our experience regarding putting your dog or cat to sleep and to help and support you with aftercare such as a burial or cremation. To arrange an at home gentle euthanasia visit or for personal and compassionate help and support please call us free on 08000 354 999 – we are open every day.

Clinic reviews

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Ian F reviewed

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I can not thank Cloud 9 Vets enough for the exemplary service that we received when we had to have our dear cat, Levi, put to sleep. It was one of the hardest days which we have ever had to face but they made it so much more bearable. From our initial call, Amber showed incredible empathy, calmly explaining how the service works and talking us through our options. Unfortunately there was not an available appointment that day as it was late afternoon on a Friday, but she booked us in for first thing the next day. She then continued to work on our behalf and phoned back to say she had managed to find a vet who could come out to us at 7pm that evening. We were so grateful as Levi was deteriorating quickly. When Jose, our vet, turned up, he made this most difficult of events as bearable as possible. Politely explaining the process and showing complete respect for our poorly cat Levi and also reassuring us at every stage. The crematorium arrived an hour later and again, the gentleman (sorry did not get his name) could not have been more respectful or shown more empathy for our loss throughout his visit. The service was efficient, timely and made what was a horrible situation, so much more bearable. I can not recommend them enough if you ever find yourself in this awful situation.

Highly R reviewed

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We highly recommend this ‘at-home euthanasia’, Andrea is a true gentleman, he helped our beautiful Rottweiler ‘Roxy’ to pass away peacefully, without any stress or discomfort. It was a lot less stressful for us too.

Polly D reviewed

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My beautiful Sophie couldn’t recover from a stroke so the decision was made for me really. But, when my vet told me that because of Lockdown, they could not make a house call or allow me in the surgery that was devastating. She was born in this house and I couldn’t let her go alone. However, one of the admins told be about CloudNine, it was such a relief. Even more so, when I called after reading on their website that we were out their coverage area, but so thankful to Carys, the vet who did the extra miles. I felt her good energy and nothing was rushed and my Sophie’s passing was so gentle although it has left me so hurt of course, I also have peace. And that cannot be bought! Words really cannot express my deep gratitude. Thank you Carys and Lisbet.

Vet Response

Apr 20

Dear Polly, Thank you for your kind words and I an glad your Vet Practise told you about Cloud 9 Vets, because we are hear to help you and the Vet Practises with end of life at home. It makes us all proud at Cloud 9 Vets that we can help at this difficult times and Charis is always so carrying RIP Sophie Best wishes Lisbet

Anita reviewed

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A huge thank you to Cloud 9 Vets . What a kind , caring compassionate service all the way through . To be able to have my dear old Abby cat on my lap in my own home gently and sensitively put to sleep , was the best I could have wished for. Sorry I cannot remember the lovely lady vets name ( think it was Julie) but cannot recommend enough

Louise S reviewed

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I used Cloud 9 vets because they advertised on their website that they do gentle euthanasia, and I wanted my gorgeous elderly Dalmatian to go in his sleep without feeling stressed or knowing what was happening. I cannot thank the vet who came that morning. Everything about the visit was so calm, he spent time quietly stroking Tom who was not in any way stressed at all. He gently gave an injection that just sent him into a deep sleep. This process was nice and slow giving us time to say goodbye as he drifted off. Once he was asleep the vet said he can do the process whenever we was ready, there was no pressure at all, no rush. He was asleep already so he didn't know a thing. He went so peacefully exactly as if he fell asleep and didn't wake up (every pet owners wish). It all went so well, and the vet was so respectful to Tom and all my family. I cannot recommend enough, I cannot thank them enough.

Vet Response

Nov 30

Dear Louise, Thank you for your lovely review it means so much to us all that we could help you and Tom. Rest in peace Tom

Eric reviewed

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It's a difficult time ending the life of a loved pet but Sophie the Vet who came and helped Match was wonderful. In fact the whole process from initial contact through to the Vet's visit was very caring and supportive.

Vet Response

Nov 20

Thank you Eric for the lovely words about us in Cloud 9 Vets - Rest in peace Match

Bernie P reviewed

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I would recommend cloud 9 vets to anyone who is having to make the hardest decision ever. So friendly and a very high standard of professional manner. I sadly had my dog put to sleep last night 23rd October 2019 at home. It may seem very expensive but it was well worth the money everything about it was so peaceful and calming. Would like to say a massive thank you to all involved from the phone conversation to the final end of it. I’m very sad but happy I did it in the comfort of my babies home he was so at ease with everything and that put me at ease.. So thank you everyone at cloud 9 vets

Sofia S reviewed

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On the 10th of September we had our sweet dog Boris put to sleep. I contacted Cloud 9 Vets who were so compassionate and understanding. The next day Jose Rodriguez came to our home and helped us say goodbye to our dog Boris, he was so kind and respectful and immediately understood how I wanted the experience to be for our family. Boris left this world in the most peaceful, beautiful and unforgettable way. Thank you so much.

Ann reviewed

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Sophie thank you for the time and care you spent with my lovely old Cat Molly. And for sending her gently to sleep. I am so devastated but also comforted by the fact she went to sleep in her own home. Thank you all so much for caring. Regards Ann Hewitt

Natasha N reviewed

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Sadly we had our beloved pet dog put to sleep on Friday the vet came to our house and was wonderful we honestly couldn’t have wished for a better ending for our dog he was in no pain and was so settled in his own home we really appreciate all the kindness and sympathy from the vet cannot thank the vet enough

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