Polden Hills Veterinary CentreThe Woollands
- Small Animal Veterinary Centre
- Committed to providing patients with high quality pet health
- Offering a full range of services supported by a dedicated team
- Own emergency service provided on site
5 Stars - 07-10-2017 - Susie Stone
I had been with a practice for many years until one day I took my dogs for their claws to be cut , and felt they were more interested in making money than my dogs ! I had been recommended Polden hills before so made the choice to move to them ! Well I wish I had done it many years ago ! Wow all the staff are so caring , they listen to what we want and advise after ! They showed us around the practice ! Amazing facilities ! I also took my three doe rabbits there this week , which had been sexed by a different practice ! To find out my three girls were now 2 girls and one boy
5 Stars - 13-06-2017 - Beverley Fulton
John and Margaret provide a service which is very difficult to find. They give the very best to both their patients and owners. Our own daughter is a vet and is always impressed by the care our cocker spaniel receives. We feel very fortunate to have found such a caring and genuinely friendly practice, all the staff go above and beyond what we have ever experienced. When Blueberry, our beloved pet suffered an acute illness John and Margaret responded with prompt and caring treatment. When she was admitted for futher therapy I was confident that her surroundings were the best available, I went into the kennel with her and it was absolutely pristine and very comfortable. The gardens surrounding the practice are really beautiful and it is an environment that you never feel hurried in. Our thanks go to John and Margaret and ALL the staff for creating such a wonderful place.
5 Stars - 02-05-2017 - Gillian
John, Margaret and all the staff are always enthusiastic and caring every visit. Recently my pet dog suffered a seizure late at night. Margaret answered the phone immediately and John came to our home straight away staying until my dog was fully recovered. The following morning we had to visit the practice for medication both John and Margaret came to speak with me and took time to make a fuss of my then over zealous dog.
5 Stars - 06-04-2017 - peterwest
Having just bought a puppy after having had cats for 40 years we were recommended to go to Polden by a friend who breeds and shows at Crufts. On our first visit my wife and I were greeted by one of the owners who lives on site with her partner who shares the practice - both being surgeons. She took the time to give us a guided tour and explained their philosophy of giving total respect and care to both pets and their owners when they visit the surgery for consultation or operations. We were so impressed with the whole setup and the attitude of both the owners and their staff in treating us and our pup more like guests than customers that we have no hesitation in recommending them to anyone who cares about their pet and the way it will be treated when requiring medical attention. If you visit the practice, check out the garden waiting area and the rest area/room for owners waiting for their pets whilst they undergo surgery.
5 Stars - 15-11-2016 - Row
Lovely kind small practice, nothing too much trouble and they seem to love your pets as much as you do, very compassionate, can't recommend highly enough
5 Stars - 02-11-2016 - Dougie
What a really wonderful experience. We were welcome, then, shown around what appeared to be a very well equipped practice. Having experienced what I regard as the 'conveyor belt,' approach to animal care. It was VERY refreshing to find a practice that cared not only for the pet, but the guardians too. A very generous goodie bag was much appreciated as we left. Thank you.
5 Stars - 03-06-2016 - Heather
I have always had numerous animals, lots of them rescues, so a good vet is essential to me, but this practice goes above and beyond and are simply the best I have ever come across. Compassionate and caring to animals and owners, everyone working there is just so very nice and I have complete confidence that they will look after my very precious pets, whilst also indirectly caring for me, ( by knowing when I am distressed or concerned about one of my pets.) I would like to see the way this practice works replicated in every veterinary practice throughout the UK because it is the right way to look after animals and their owners. I cannot express just how grateful I am to have found this wonderful team. Thank you to them all. Fortunately I so far have only had to take my pets there for routine treatments and surgeries but I know that in the unfortunate event of an emergency that I would be able to rely on the whole practice.
5 Stars - 08-03-2016 - poppy
I just visited this veterinary so my dog poppy could be chipped and have her nails clipped and a thougher check up and I must say I have never come across such a caring and friendly vets also you get value for money and care over what is expected also poppy was well relaxed they are so caring towards your pet a big thankyou
5 Stars - 26-12-2015 - Edward Forsey (muzoku)
We have been to Polden hills vets various times and found them to have the most caring staff around, our visits have ranged from the joyous puppy vaccinations and micro chipping to the daunting task of having a dog laid to rest. Regardless of the occasion Polden hills vets are thoroughly professional and provide a top service. We have had to use their out of hours service and not been stung in our wallets as you are with chain practices. The practice itself is well planned out with waiting and consultation rooms, and also a separate area for mourners if the need arises. Everywhere is spotless and you always get the feeling that the staff really care about you animals. We totally recommend Polden hills and wouldn't take our pedigree Alaskan malamutes anywhere else.
5 Stars - 04-10-2015 - Ruth Chudleigh
I am just so thankful that someone recommended me to visit Polden Hills Veterinary Practice a couple of years ago! No one could offer both me and my dogs more care and professionalism than John, Margaret and their staff! I would not hesitate to recommend them to anyone. Their care for my past and present dogs is second to none!