Tunbridge Wells Veterinary SurgeryCompanion Care Vet Surgery
Inside Pets at Home
Fountains Retail Park
Royal Tunbridge Wells
- Highly experienced vet professionals
- Owner-managed surgeries so that you get to know your team
- Modern equipment and extensive facilities
- Full range of treatments from health checks to emergency operations
- Complete convenience - open 7 days a week, plus extended hours!
- Inside Pets at Home: a one-stop shop, with parking too!
- Value for money
|Monday||9:00 am||7:00 pm|
|Tuesday||9:00 am||7:00 pm|
|Wednesday||9:00 am||7:00 pm|
|Thursday||9:00 am||7:00 pm|
|Friday||9:00 am||7:00 pm|
|Saturday||9:00 am||5:00 pm|
|Sunday||10:30 am||4:00 pm|
5 Stars - 14-11-2017 - natasha
5 Stars - 28-09-2016 - Pamela H
We have been with this Practice since it opened. We have always been met with friendliness, professionalism and care from everyone whether it be the Reception staff, Nurses, Practice Manager - Emma or the Vet, Graeme. Our two dogs have no worries with their visits as they have too much fun being fussed by Graeme whilst being examined!!! Would never hesitate to recommend this Practice - all beloved pets deserve the best their owners can provide.
4 Stars - 24-09-2016 - stephanie
My daughter's guinea pig had an abscess in his jaw. She was persuaded to have an operation on him for £350 +over £75 on feeds and antibiotics. We took him back a week later and they suggested more of the same as he still wasnt feeding. Then to add insult to injury they charged us £25 to have him put down the following day. 2 weeks later we had a Sympathy card with the wrong pet name on it! My suggestion is avoid, it is just a money grabbing business.
Vet ResponseFirstly, please accept our condolences on the loss of dear Mr Grey, we are saddened and apologise that the sympathy card was sent with the incorrect pet’s name. As vets we recommend treatment, give realistic estimates, but it is the owner’s decision whether they consent to their pet being treated. It is the nature of medicine that despite our expertise and best efforts some of the more serious cases do not have the outcomes we all hope for. If you would like to discuss your grievance further, please contact our client care team on 01367 820820
1.2 Stars - 21-07-2016 - Hanna
5 Stars - 22-04-2016 - SB
My dog was very ill with a liver shunt and a small growth on her spleen & was, therefore, seriously ill. Graeme diagnosed the problem quickly and was able to treat her brilliantly. He is a very experienced & caring vet, who has saved my dogs life. I am enormously grateful to him. The team are also lovely. My dog is not easy to take blood from, but the nurses were extremely patient and kind in dealing with her. I would highly recommend this veterinary practice. They are truly amazing.
5 Stars - 16-07-2015 - Amber
So so happy I traveled 20 minutes to this vets with my rabbit for a check up, very very helpful staff who gave me so much information, very friendly and knew everything. Will be having this as my vets now.
5 Stars - 13-07-2015 - violeta
There are many vets more local to me than this one however none have ever provided me with the quality of care that we receive here at Companion Care Vets with Graeme and his team. Outstanding level of service, highly professional and knowledgeable staff; you will not receive better care for your pet anywhere else. They always go that extra mile or two or three. Most impressive is Graeme's clearly exceptional knowledge about the field - he clearly spends a great deal of time and effort exploring and ensuring his practice is as up to date as anything out there and his extensive network of fellow specialists in very specific areas of research is invaluable. If I wasn't human I would never go anywhere else for treatment!
5 Stars - 15-06-2015 - Dudo
I couldn't be more pleased with the fabulous service received last week! Staff are always very friendly and accommodating. My pet is normally a little jittery when going to the vets but this time there was not a hint of uneasiness. The vet, Radoslaw, was excellent providing a calm environment and my pet sensed this and nudged him (a rare occurrence for my pet). Advice was excellent - I am very pleased!
5 Stars - 07-12-2014 - Mark
With the best of intentions good owners can be bad owners. My cat Fang was spoiled until her weight reached almost 7kg. Today, about a year or so later she is approx. 4.5kg, optimal weight for a cat like her. Consequently her risk from diseases like diabetes and joint problems is reduced. Graeme and his staff taught me about my cat to understand her needs better. She eats more slowly now since feeding time is now a game for her with a specially designed bowl, a feeding ball and a few games I have invented. As an "at home cat" she is happier and more stimulated. She has a water fountain to drink from too and a litter type she prefers to use! The nurses have kept an eye on her weight every 3 weeks (at no cost!) and advised on portion sizes, so she has lost weight slowly and heathily. Her coat is very healthy as is the rest of her. All of this cost me 1 vet consultation essentially and not only have I now got a more healthily sized cat through the surgery's supervision and advice, but I have a happier, more stimulated and engaged cat too.... I would say that the added value here from the vets is huge, hence my score. Customer care is superb.... the receptionists have even drawn themselves in to my cat's little life and her weight struggle! One word of advice... listen to these people and work with them, let them teach you about your pet, learn from them and become part of the team that has your pet's interests right at its heart.
1 Stars - 04-10-2014 - A. Cathersides
Took my Mini Schnauzer in to be spayed 2 years ago. Apparently, according to the vet, she had a reaction to the anaesthetic, suffered a pulmonary edema and nearly died. At the time we took the vets word for this and ended building up a massive bill for treatment and tests recommended by the vet. As you can imagine, this caused a huge amount of stress, fortunately she made a full recovery. Subsequently, we have found out that the symptoms were exactly those of a lost airway, as allegedly, it is common practice for vets to have the nurse perform the anaesthetic. We had a long battle with the insurers as Companion Care insisted on payment in full, and knowing we were in discussions with the insurance company, kept chasing for payment. Incidentally, she was spayed by another vets using exactly the same process correctly with no issues.
Vet ResponseWe would like to confirm that Millie received a high standard of treatment at all times from us. She suffered an unexpected complication when anaesthetising her for a routine procedure and we treated her effectively and appropriately for the symptoms displayed at the time. Millie had an endotracheal tube correctly placed throughout, without which we would not have been able to ventilate her; there was no 'lost airway'. We are pleased Millie has now successfully had her neutering under anaesthetic, without any problems. We are a Gold Standard Accredited practice and have routine checks from the Royal College of Veterinary Surgeons to ensure our high standards are maintained. It is a requirement of our regulator and therefore practice policy that all patients are anaesthetised by a veterinary surgeon. All anaesthesia carries a risk and we tailor our protocols to our patient's needs to reduce this risk. We use the most up to date anaesthetic drugs and have state of the art anaesthetic and monitoring equipment, each of our patients are treated as if they were our own. We are sorry that despite our efforts to explain the issues you remain dissatisfied with the treatment we gave Millie.