Awful disgraceful service!!! Took my bearded dragon to this vets to be looked at as he was unwell might I add that the very quick consolation it’s self cost £30 which I would have been more than happy to pay that if the vet could of actually taken a bit more time and effort and done his job but he seemed pretty careless and made me feel very helpless and still not satisfied after I left.. 2 days later my bearded dragon fell even more sick (he was dying) so I took him back to the vets to be told that he would have to be put down and that i could collect his body the next day.. well the next day arrives I’m obviously devistated.. I go up to the front desk to ask for my beardie and the woman was very rude not sympathetic in the slightest all she cared about was the fact that I had to pay £50 to have him back which was another thing that annoyed me.. she then went to get my bearded dragon that was not in his favourite blanket that I originally left him with the night before but just wrapped up in an old little towel so if you have a pet and you actually care for your pet then please don’t go there as can’t be trusted and all they care about is your money
I was very disappointed to read your comments and feedback online.
I was asked to examine both of your Bearded Dragons on 4/2/18. I have over 20 years experience in treating reptiles, although not a specialist in the field have examined many reptiles requiring care and attention.
We discussed that you had taken on the beardies from someone else and you were possibly the 3rd owners. Both beardies were examined, weighed, palpated and notes made on the clinical records. We discussed that the most poorly one had a slight head tilt, had palpable abdominal masses and discussed possible causes including possible foreign bodies, tumours or impaction. The body condition was also extremely poor. I offered to provide some recovery food ( emeraid) gave a free initial consultation and we agreed that you would come and collect the food once funds allowed BUT I also emphasised that I would like to re assess the beardie should there be no response to bathing and feeding for further investigation or consideration. You made it very clear to me at the time of consultation you could not afford to take the suggested food, but I was happy to provide instructions for when that was possible. We were asked to reassess the beardie as there was no response to basic nursing and at that stage with a poor prognosis the decision was made to euthanase which I feel was the correct decision. I am sorry you feel the team were not sympathetic when you came to collect your pet but I can assure you all the team here take the health and welfare of all our patients very seriously.
Unfortunately, you took on a pair of reptiles who had not been cared for correctly prior to your ownership. Reptiles tolerate chronic poor husbandry for many months if not years and by the time we as vets, and you as new owners, are presented with a problem it is as a result of long term poor care AND often the outlook is poor. I always try my best to assist and at the very least instigate some basic nursing / feeding care to allow a couple of days to see a response. It is disappointing that it is the previous owners that should be facing criticism for not seeking early vet advice rather than us as a practice trying to assist in a difficult situation AND that you have been left with a difficult decision to make. In this case even with unlimited resources and investigation I feel the outcome would have been the same, but faced with the same dilemma I would always want to try and help an animal if at all possible rather than euthanasing straight away.