I can’t begin to explain how unbelievably grateful I am to everyone at who was at this practice this Feb 2020. I do understand that customer treatment depends on the staff present as back in 2016 I didn’t have the best experience with an older vet. However, from the emotional emergency call where a lovely kind reassuring lady let me know that I could be seen in ten mins, and within 15 mins of making the call my cat had had her bloods taken and was put on a drip, They’re quick actions saved her life. When I got emotional the lady on receptionist was unbelievably kind understanding, patient and reassuring, both over the phone and in person. Their attentive kind and understanding demeanour is by far the best service I have ever had for any of our pets in any practice. Some practices lack empathy and understanding especially when owners are upset in the moment, but I have never felt so comfortable leaving my cat with any practice. From the ladies on reception to Hunor the vet who was absolutely incredible, especially in getting my cat treated ASAP. The kindness patience and empathy isn’t something they have to give, they go above and beyond to make you feel comfortable, happy and reassured as to what is happening with treatment etc. Really can’t praise them highly enough I hope all working here are appreciated for how brilliant they are. Their real compassion for your animals welfare is more than I could ask for from a practice. Thank you so very much, for your brilliant work and care. A very grateful happy customer.