We had a pet rat called Rizzo, who we inherited from our daughter (as she went to live abroad) when Rizzo was 18 months old. Rizzo was a real sweetheart and we grew to love her to bits. She was extremely energetic and enjoyed life to the full. However, she suffered from constant chest infections, for which she needed oral antibiotics; she developed a breast tumor, for which she needed an operation; during the course of two weeks she needed twice daily injections of antibiotics (which were administered at the practice) for a kidney infection; she also developed a degenerative nerve condition in her back legs, due to her old age, and finally she developed a tumor in her right ear, which in time led to her having to be put down. Therefore during the twenty months we had Rizzo, we had to visit the practice numerous, numerous, numerous times and so we got to know them all really well. And this is what we would like to say: The vets are exceptional, with many years of experience, energy, enthusiasm, knowledge of the latest technologies and innovative treatments, and with total dedication to always do their very best, whatever the difficulty or the time it takes. They always discussed with us at length Rizzo’s latest health problem and the possible treatments she could have. It is due to their high quality and thorough care that Rizzo got to live over three years, despite her precarious health (we were told that even healthy pet rats rarely live past two and a half years!). All the team, the vets, the nurses and the receptionists are extremely helpful, warm and empathetic. They all always treated Rizzo with tremendous care, gave her cuddles after her treatments, and followed her progress keenly. They are a truly amazing team of people and there are simply no words to recommend them highly enough. We were so fortunate to have found them!