Vets4Pets - South Shields QuaysInside Pets at Home
Tyne and Wear
The friendly team at your local Vets4Pets in South Shields Quays are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Pet Health Plan
|Monday||9:00 am||7:00 pm|
|Tuesday||9:00 am||7:00 pm|
|Wednesday||9:00 am||7:00 pm|
|Thursday||9:00 am||7:00 pm|
|Friday||9:00 am||7:00 pm|
|Saturday||9:00 am||4:00 pm|
5 Stars - 03-03-2019 - JMP
Catherine was once again fantastic looking after our Labrador after suffering with Gastro problems. She knows Fergus from previous visits and knows he is a barker in confined spaces. Nothing was a problem making him and ourselves feel at easy and explained the diagnosis in simple terms and explained what medication would do. Thanks Catherine great and professional as usual!
4.8 Stars - 02-11-2018 - Storm
A massive thanks to all of the staff at South Shields Quays. Catherine, Michelle, everyone who assisted in Storms operation. Very professional, and friendly service as always. A great deal of effort and care goes towards every pet as if it was their own. I highly recommend V4P.
5 Stars - 07-07-2018 - andrew
brillant service, everything explained well by catherine.
4 Stars - 05-07-2018 - Chris
I am saddened to leave this review as overall we received great service, however, I felt totally let down when we really needed to see someone as a matter of urgency. Even though there was still 2 hours of opening time left, I was told no one was available. Ended up going to the out of hours service much further away and costing so much more. Anyway, to cut a long story short, our beloved dog was put to sleep, and the day was not only filled with much sadness but also anger to the way we were treated.
Vet ResponseWe are so sorry to hear that you had to say goodbye to your dog, and we are sorry that you feel in this instance we did not provide the high level of service you expect from Vets4Pets South Shields Quays. We would ask that if you would like more information on this specific event that you please contact us at the practice and our team will be happy to discuss it with you. You can call us on 0191 4969700. The Vets4Pets South Shields Quays team.
5 Stars - 18-06-2018 - Katie
Catherine was amazing after our dog was hit by a car, took her in straight away and she sorted everything for us, even phoned around to see what the best places were available for her surgery, she has been our vet from the start and I cannot fault her at all, lovely lady!
4.8 Stars - 11-05-2018 - Alison Soroka
Catherine was so helpful and informative. She provided a great deal of reassurance and it’s evident that she really cares for the animals she cares for. Thank you
5 Stars - 26-10-2017 - Pammy
Again I’d like to thank everyone especially Alyson and Becky for looking after cookie they know how precious my family is to us
5 Stars - 01-07-2017 - Matt
Catherine the vet has such a kind, caring, patient and understanding way with both my beloved family dog and myself, as owner. I would not go anywhere else. Everything is explained very clearly in plain English, lots of options are discussed, each with clear up front costs given. The receptionist, Poppy (?) was lovely, too, as was the younger vet, who provided care for my dog like it was her own when I had to leave him there for an hour and a half to have treatment. Top, top team. Thank you very much I will never forget your kindness.
5 Stars - 17-06-2017 - CatLady
I've previously been with the vets 4 pets branch at the nook and absolutely loved the team there, so I was confident that when I moved house and switched to this practice that I'd be just as impressed. I was absolutely right and Catherine the vet has a lovely bedside manner and my new kittens loved her straight away (even though she had a big needle!). Yes, vet costs can add up and there may be an initial expense when getting a new pet in terms of vaccinations etc but vets 4 pets offer many excellent deals to reduce those costs such as vac4life etc. Having seen the work that goes on behind the scenes and the love and care given to each animal then I'd say every penny is worth it!
4.8 Stars - 30-08-2016 - DAISY
Needing the out of hours vet at the P.D.S.A.'s outlet and been worried about two unrelated conditions I was just as worried when needing follow up appointments with the VETS4PETS situated at the nook. Their provision of care was very good but I was informed there was one of their outlets nearer home in Chichester Road . I transferred my pets, 'two' details there. You then helped me to manage a very worrying condition that DAISY was suffering from. Catherine was more than helpful once she realised I had mental health conditions. Only one small concern was in relation to one of the receptionist. The one I am referring to is a new addition with the Vets. She was quiet and this came over as a little unhelpful. I would have been able to manage this but because I was so worried and with my mental health condition I found myself struggling. I'm sure she will develop her skills as time goes on.
Vet ResponseThank you for your feedback, it is always good to hear how we are helping and how we can improve our services. As a new practice at South Shields Quays, with a new team we are all settling into our roles and building on confidence in providing the best service for your pets.