A wee head's up for anyone thinking of using Vets4pets' at strairon, I recently got my dog neutered there ( a touch extortionate but the opp went well, after all it is a straightforward operation) where the red mist appeared was when they tried in vain to influence myself in to purchasing 1 Weeks tablets & shampoo for my dog's "bad skin condition" I said I'd have to think about this as £130+ can be a lot of cash for two item's especialy when you only work part time & after forking out approximately £200 to get the dog neutered 7 days previously, can you imagine my disgust when another vet informed myself that the skin condition was caused by the harness "Vets4pets sold me 1 month prior to his operation?!? Why I'm pissed off at them is because the rash is on his underside,'you know the side where they were operating on ,why didn't they inform myself the rash was at its worst directly & only under the harness? After all they did have the harness off him during operating! & would obviously see this rash as they put his harness back on after the operation,,did They realise it was a harness sold in their store? ( of course they did ) What hind of vet would overlook that? What kind of vet would withhold the information needled for the dog owner? But still try and fleece the pet owner for a further £130+ & have the bloody cheek to add their cost for their time to this bill? What about my pets discomfort? What about my time of work without pay? Because YOU sold an item that effected his skin badly?!? & then tried to squeeze more cash out of myself to treat this & said he had bad skin? Having a laugh aren't you Vets4oets. Creating business I guess regardless of the pets discomfort & suffering.
Thank you for your feedback we are sorry to hear that you were dissatisfied with our service. We pride ourselves in delivering gold standard veterinary care, therefore, we are extremely concerned by your feedback. I hope to address each issue raised clearly and succinctly.
We encourage preventative health care, hence our neutering costs are heaving discounted and include; an admit and discharge appointment, two days of pain relief, plus two post-operative checks with our nursing team. Although our team carry out neutering procedures routinely, any procedure involving a sedative or general anaesthetic carries a potential risk, regardless of the length of time the patient is anaesthetised. During Bostons' procedure, he was monitored to ensure that any problems were caught as soon as possible. The monitoring may have included:
A surgical assistant, present during the anaesthetic event to monitor and record Bostons' vital signs (heart rate and rhythm, respiratory rate) and to adjust the level of anaesthetic, under the direction of the veterinary surgeon.
A heart rate monitor counts Bostons' heartbeats per minute. Anaesthesia and other factors, such as surgery itself, can affect the heart rate. By monitoring this, the level of anaesthetic can be assessed and adjusted quickly.
Pulse oximetry may be used to monitor the amount of oxygen in the blood, as well as pulse rate.
Carbon dioxide (CO2) is often monitored together with oxygen, which helps determine if Boston received the correct amount of oxygen during the anaesthetic, or if the level of anaesthetic had become too deep.
This may be deemed as "straightforward" if you are unfamiliar with the techniques or skill required to perform a procedure.
During the admit appointment on the morning of Boston's procedure, the veterinary surgeon's examination of Boston noted that he rubbed his abdomen on the floor with his skin reported as "inflamed, self traumatised, brown waxy discharge, with mild pyoderma on the ventral torso, hind legs and axillae". There was evidence of atopic dermatitis and we recommended a medicated shampoo followed by a review in 2-5 days to discuss skincare management pending Boston's response to the shampoo.
At the discharge appointment, the skin condition was also discussed including the possibility of secondary infection and a breakdown of the wound due to pyoderma.
During the first post-operative check, no further concerns surrounding Bostons' skin were highlighted to us. At the second post-operative check, it was reported that "Boston is scratching constantly and trying to chew on legs. ++ rash on abdomen and groin present". Our nursing team recommended treatment, which was declined.
I am sorry if you feel we withheld information from you. At each appointment, and, after a full clinical examination, we described our findings and the available treatment options for Boston. We explain our costs fully to allow our clients to make an informed decision on the care of their pet. We will not go ahead with treatment without your explicit consent. Treatment costs are personalised to Bostons' and your requirements.
In response to the comment, that the vet suggested Bostons' skin condition was caused by the harness, we have no record of this. The utmost care is taken when writing records to ensure that they are clear, legible, accurate, and appropriately detailed. We can share with you Bostons' clinical history should you wish to review any of the information.
To clarify, we do not sell harnesses at our practice. We have no authority or approval on the products sold by Pets At Home which we are located in. Our team may or may not be aware of the individual products sold in store, however, this has no relevance.
We charge appropriately for our time, our team are adept professionals who have chosen a career where they can prevent discomfort and suffering.
Should you wish to discuss your review further, please do not hesitate to email our practice at email@example.com or call us on 0131 440 3904.