Vets4Pets - Sunderland SouthBroadway House
Tyne and Wear
The friendly team at your local Vets4Pets in Sunderland South are waiting to meet you!
Every Vets4Pets veterinary surgery is equipped with the latest in technology, which means we can offer your pets the personalised care they need. At Vets4Pets our aim is to treat every pet we see like we would our own, but don’t take our word for it, come along and ask for a practice tour to see for yourself.
Pet Health Plan
|Monday||8:00 am||7:00 pm|
|Tuesday||8:00 am||7:00 pm|
|Wednesday||8:00 am||7:00 pm|
|Thursday||8:00 am||7:00 pm|
|Friday||8:00 am||7:00 pm|
|Saturday||8:30 am||12:30 pm|
5 Stars - 14-09-2019 - Derek
Thank you for the compassion and understanding when I found a cat dead in the road. Thank you to Elaine for all she has done where others did not care I found empathy and understanding to reunite the cat with its owner.
4.8 Stars - 20-08-2019 - T C
Lovely practice all the staff are very caring
1.8 Stars - 07-08-2019 - yes
anyone thinking of joining vets for pets think twice it is all about the money and not about the care there are a lot of other local practices cheaper with better standard of care my dog is 6 hes been with them since birth as his mother regestred there all he been for is vac for life and few other minor things but it always about their sales over overpriced services i was encouraged to have a biopsy taken from my dog at a cost off 200 pond i had the biopsy it came back inconclusive i had 3 telephone calls regarding this and i asked can they repeat it again as i didn't feel enough was taken i was told pay 54 pound again i asked what for was told lab cost i said well what was previous 200 for or they wanted 600 further removal take my advice follow me and move onto smaller caring practice
Vet ResponseWe are sorry you are not happy with the service we have provided. The veterinary team have explained the process of FNA sampling and have explained the results received. We have offered various options for you and you have declined all of them. We understand that you feel we should repeat something for free however the results are not due to an error on our behalf but rather an inconclusive identification of cells. Further testing comes with costs, something that we have discussed and offered at discount for you in our communications.
5 Stars - 14-03-2019 - Betsy
I had 4 cats who were registered elsewhere,unfortunately last time when I needed help for Lucy my elderly cat was poorly and needed urgent attention my other vet was not available,Vets for pets took Lucy even though she was not registered with them unfortunately Lucy had to be put to sleep the care and compassion we were shown was second to none even a lovely sympathy card we received afterwards.So thank you so much x
5 Stars - 16-02-2019 - Charlie Knox
I cannot praise the staff at this practice enough for their professionalism the care and treatment given to Charlie during his long illness nothing was ever a bother to them even when I needed to make urgent appointment and when unfortunately Charlie could not fight any longer the compassionate and dignified way they treated both Charlie and myself and son was very professional
1 Stars - 14-11-2018 - Wendy
Firstly my dog is pregnant booked in for a scan was told £30 on the phone, went in scanner placed while she was standing no attempt to lie her down and i told i could pay for xrays so i didnt when i came out & went to pay was told £42 but i let that pass. Now my dog is overdue & wasnt sure if we needed a appointment or wait a little while longer so rang vets4pets to be told its £15 to ask someone there was no help or care if this dog needed further treatment or a even a appointment, rang another vet and got great advice so in future the other vets will be getting the puppies and my dog for treatment.
Vet ResponseWe are sorry to hear you were not satisfied by the service our practice provided. The consultation fee price is £30 and the pregnancy ultrasound price is £45. The veterinary surgeon, Keren, has confirmed she informed you of the scan price before moving through to the ultrasound scanner. Regarding the position of Missy during the ultrasound our protocol is to scan pregnant bitches in the standing position. Moving them to a lateral recumbency (on their side) or onto their backs would be more stressful for the patient and would not be beneficial in the aid of scanning, especially if positioned on their side. As a practice, we aim to be able to have a member of the nursing team or veterinary team available to help clients when they telephone however this isn't always possible. We feel a miscommunication occurred regarding the costs for a telephone conversation. We have provided further training on this with the team. We hope that Missy's pregnancy has progressed well.
1 Stars - 27-07-2018 - Mick
2.2 Stars - 07-04-2018 - Lee
5 Stars - 21-02-2018 - CourtneyJF
Absolutely wonderful staff couldn’t be more helpful. Reassured all my concerns and answered all questions as I’m a bit of a worrier completely made me feel at ease and that my bunny was in safe hands.
5 Stars - 08-02-2018 - David Pye
My border collie Jack is registered with the practise and unfortunately had an accident that cracked two of his teeth. As he is nearly 12 and this would be the first time he would have an anaesthetic so we were concerned for him. We were reassured that he would be fully checked and bloods taken to make sure he was ok, which came back fine. On the day we went back to pick him up the staff were making a real fuss of him but we managed to get him home. Since then he has been great and has been happy to go back twice to have his stiches checked. Thank you to the vets and staff for looking after him.