Bilton Veterinary Centre

259 Bilton Road
Rugby
Warwickshire
CV22 7EQ

General

 

  • A friendly and independent local practice established over 75 years.
  • Experienced and compassionate staff.
  • RCVS Accredited and "Cat Friendly" status achieved.
  • Separate cat waiting room and hospitalisation ward.
  • Ample off-road car parking at the rear of the practice.

 

The TLC Health Club

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Opening times

Day Opens Closes
Monday 8:00 am 7:00 pm
Tuesday 8:00 am 7:00 pm
Wednesday 8:00 am 7:00 pm
Thursday 8:00 am 7:00 pm
Friday 8:00 am 7:00 pm
Saturday 8:00 am 12:00 pm
Sunday Closed Closed

Clinic reviews

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold

Pat reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I cannot praise Bilton Veterinary Centre enough. The genuine care, expertise and dedication by all the Team is truly outstanding. Due to the complex medical conditions Will my Miniature Schnauzer had, he became a frequent Patient at the Surgery. He was always happy to visit, thanks to the friendly and welcoming greeting he received every time. A very Special Thank you to Tom whose care and knowledge throughout made us Both feel better and for being there at the end of Wills life. We were so fortunate to have had this Veterinary Centre recommended to us and wish them all the very best for the future. Pat Chattaway

Vet Response

Apr 27

Dear Pat - Thank you so much for your kind words. We were all really touched by your comments. Will was such an amazing dog and, despite being such a complicated medical conundrum, we were all really fond of him. It was a real pleasure to get to know him and yourself. Best wishes for the future. Tom

No reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.8 stars

Moved to Rugby from London 18 months ago . So pleased i found a Veterinary Centre that is indepandant & gives such a great service not only to my pet but to me as an owner . Rugby is so lucky to have a caring & helpful Veterinary pracise such as these .

Vet Response

Jan 04

Thank you for your kind feedback, I shall make sure that the rest of the team read this too. Best wishes for the New Year!!

Jackie S reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 4.6 stars

I have been a client of Bilton Vets for 25 years. The Practice has seen me through the good and not so good health of five dogs and as many cats. I would not share their care with anyone else. Our intense relationship with our companion animals means that we expect vets to be miracle workers. They try but don’t always win the battle. What matters is the way they deal with you and your pet. The Bilton team appear to put your animal first, show understanding, empathy and care so that visiting the surgery is a pleasant experience for all concerned. My current dog, Harry can’t wait to get into Tom’s consulting room where he is fussed and spoiled before consultation begins. My animals are important to me and the Bilton team make you feel as if they are important to them too. Keep up the good work and thank you!

Vet Response

Dec 17

Thank you so much for your kind words - it really does mean a lot to us. We are always so pleased to see Harry at our surgery! We know how much he benefits you and the other people he is involved with. Best wishes and Happy Christmas!

Aro reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2 stars

I have been with this practice for few years and each time when I have appointment with the nurse or vet I get mixed messages about general health of my dog. I asked the same question different members of staff and always receive contradicting answers. This practice seems to be more concentrated on fixing the issues rather then preventing and educating the owners. I am aware there is a lot of information online however, you always want to check with the professional. I had some queries with regards the best food or what are the potential health issues with the particular breed and has been misinformed or not informed at all. Very disappointment & let down.

Vet Response

Oct 25

We are sorry that you feel that you have not received consistent advice from our team at the practice. In the first instance, may we suggest that you give one of the senior clinical directors a phone call first so we can find out exactly what your concerns are and try to work through these with you constructively? As far as proactive healthcare goes, we would always far rather devise strategies to prevent problems occurring rather than wait for them to develop into bigger issues. However, medicine is not a black and white science and there can often be several solutions or ideas available to deal with medical problems. We always aim to try and discuss all available options and theories with owners so, together, we can devise a suitable plan of treatment/management.

R.May reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2.4 stars

Vet Response

Sep 26

I am sorry you have felt the need to write us a negative review. If you wouldn't mind contacting us via www.biltonvets.co.uk/contact and giving us a bit more information about the reasons why you are not happy and we will do our best to respond as necessary. Thank you.

Debbie H reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Have been with Bilton for over 14 years always look after my fur babies with such care Tom is our dogs favourite and he always cares for them even to the very end

Vet Response

Aug 30

Thank you Debbie, we really appreciate your kind words!

Jules reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

Thank you Esme for reassuring two worrying parents of our little girlie springer Tarka whilst she is grieving for her brother.

Vet Response

Aug 28

I shall pass this on to Esme as well. We really hope that Tarka is coping ok and that she continues to improve.

Jules reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

We cannot thank all of the team enough for their kindness, compassion, dedication and utmost empathy. Special thanks to Tom for looking after our beautiful Springers and especially our boy Jack in the last few months of his life - you have been an absolute star. Ian has supported us on numerous occasions too and latterly our heartfelt thanks to Verity and Meg for your utmost kindness last week when we had to make the heart wrenching decision to let our beautiful boy go to rainbow bridge.

Vet Response

Aug 28

We were all so sad that Jack finally lost his battle with his illness. He was such a lovely dog and we all know what an important part of the family that he was. He will be greatly missed by all who knew him. Thank you for your kind words. Best wishes from all of us. x

Elaine reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 2.2 stars

I took my dog for a fitting for a inflatable collar after his castration at another surgery as they didn’t have a collar to fit him.The vet tried to fit him with it in the waiting room with loads of dogs around he was very scared and frightened as he didn’t know this practice at all and recently had surgey,he was trying to get away from me as so scared and he clawed my arms and hands I was bleeding and the vet just laughed not just once several times I was hurt and embarrassed as lots of people in waiting room.I didn’t think this was professional at all.

Vet Response

Aug 01

Dear Elaine. Further to my previous email and phone call in response to your complaint, I am sorry that you have had a bad experience at our practice the other day. I have spoken to the vet who saw you that day, and he was mortified to discover that his attempt to "lighten" the atmosphere out of the stressful experience for all parties, ended up being taken in a way that was most definitely not his intention. As I have discussed, the reason we ended up fitting the collar in the waiting room was due to the fact that as a non-booked appointment, we didn't have any available consulting rooms to utilise. Sadly, dogs that are not familiar with their environment (and particularly if they are stressed anyway due to recent surgery) can react in unpredictable ways. You agreed yourself that even if we did have a room available, you felt he wouldn't be happy going in anyways. We always take our customer feedback very seriously, and we have taken your points into consideration and, as always, shall be trying to find ways to improve the level of service that we offer. I can only apologise again if you felt that the standard of care you received that day fell short of your expectations. We all hope that your dog continues to improve after his surgery and can get back to his normal level of activities as soon as possible!

Nick F reviewed

Star GreyStar GreyStar GreyStar GreyStar Grey Star GoldStar GoldStar GoldStar GoldStar Gold 5 stars

I would like to thank everyone at Bilton Vets for the caring manner in which they looked after my young Doberman Ziggy. She recently had a life threatening problem with her tongue which would normally result in the dog being put to sleep. Tom and the team went the extra mile to explore any potential options that could save her. Having consulted a soft tissue specialist, Tom took on the task of amputating the majority of Ziggys tongue - an operation that is not generally suggested and one which he had not previously performed. Thanks to Toms dedication and expertise, the operation was a great success and Ziggy has made a full recovery. She has adapted really well having learnt quickly to eat and drink in a different manner - this was largely down to the efforts of Tom and the nursing team. Toms commitment to finding a solution for Ziggy along with the tremendous care and attention that she received from the nurses has meant that Ziggy can now lead a normal life (although a bit slobbery!). I can not recommend Bilton Vets highly enough - they are a tremendous team that are totally committed to the animals they treat. See Ziggys story on Bilton Vets Facebook page https://www.facebook.com/245071385591742/posts/2210113095754218?sfns=mo

Vet Response

Jul 19

Thank you so much for your kind words. We are so pleased with the outcome for Ziggy and she is certainly a patient that we will never forget!!!
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