Bilton Veterinary Centre

259 Bilton Road
Rugby
Warwickshire
CV22 7EQ

General

 

  • A friendly and independent local practice established over 75 years.
  • On site 24 hour emergency treatment and hospitalisation.
  • Experienced and compassionate staff.
  • RCVS Accredited and "Cat Friendly" status achieved.
  • Separate cat waiting room and hospitalisation ward.
  • Ample off-road car parking at the rear of the practice.

 

Special Offers

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The TLC Health Club

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Opening times

Day Opens Closes
Monday 8:00 am 7:00 pm
Tuesday 8:00 am 7:00 pm
Wednesday 8:00 am 7:00 pm
Thursday 8:00 am 7:00 pm
Friday 8:00 am 7:00 pm
Saturday 8:00 am 12:00 pm
Sunday Closed Closed

Clinic reviews

2.2 Stars - 18-07-2019 - Elaine

I took my dog for a fitting for a inflatable collar after his castration at another surgery as they didn’t have a collar to fit him.The vet tried to fit him with it in the waiting room with loads of dogs around he was very scared and frightened as he didn’t know this practice at all and recently had surgey,he was trying to get away from me as so scared and he clawed my arms and hands I was bleeding and the vet just laughed not just once several times I was hurt and embarrassed as lots of people in waiting room.I didn’t think this was professional at all.

Vet Response

Dear Elaine. Further to my previous email and phone call in response to your complaint, I am sorry that you have had a bad experience at our practice the other day. I have spoken to the vet who saw you that day, and he was mortified to discover that his attempt to "lighten" the atmosphere out of the stressful experience for all parties, ended up being taken in a way that was most definitely not his intention. As I have discussed, the reason we ended up fitting the collar in the waiting room was due to the fact that as a non-booked appointment, we didn't have any available consulting rooms to utilise. Sadly, dogs that are not familiar with their environment (and particularly if they are stressed anyway due to recent surgery) can react in unpredictable ways. You agreed yourself that even if we did have a room available, you felt he wouldn't be happy going in anyways. We always take our customer feedback very seriously, and we have taken your points into consideration and, as always, shall be trying to find ways to improve the level of service that we offer. I can only apologise again if you felt that the standard of care you received that day fell short of your expectations. We all hope that your dog continues to improve after his surgery and can get back to his normal level of activities as soon as possible!
01-08-2019

5 Stars - 18-07-2019 - Nick Forman

I would like to thank everyone at Bilton Vets for the caring manner in which they looked after my young Doberman Ziggy. She recently had a life threatening problem with her tongue which would normally result in the dog being put to sleep. Tom and the team went the extra mile to explore any potential options that could save her. Having consulted a soft tissue specialist, Tom took on the task of amputating the majority of Ziggys tongue - an operation that is not generally suggested and one which he had not previously performed. Thanks to Toms dedication and expertise, the operation was a great success and Ziggy has made a full recovery. She has adapted really well having learnt quickly to eat and drink in a different manner - this was largely down to the efforts of Tom and the nursing team. Toms commitment to finding a solution for Ziggy along with the tremendous care and attention that she received from the nurses has meant that Ziggy can now lead a normal life (although a bit slobbery!). I can not recommend Bilton Vets highly enough - they are a tremendous team that are totally committed to the animals they treat. See Ziggys story on Bilton Vets Facebook page https://www.facebook.com/245071385591742/posts/2210113095754218?sfns=mo

Vet Response

Thank you so much for your kind words. We are so pleased with the outcome for Ziggy and she is certainly a patient that we will never forget!!!
19-07-2019

5 Stars - 02-06-2019 - Donna

I’m a regular at the moment as unfortunately my dog Jethro has a nasal tumour and even though there is no cure Tom the vet has made it less stressful with the visits and always shows such kindness to Jethro , I never feel like we are being rushed in our consultation, we also lost our 15 year old collie Poppy in February and all the staff were very considerate, wouldn’t use another surgery only have confidence in Bilton surgery

Vet Response

Thank you so much for the kind words Donna! I shall make sure the rest of the team see this as it means such a lot to us. X
03-06-2019

5 Stars - 16-04-2019 - Rosaleen

Having a poorly pet is heart breaking but knowing that you can turn to such experts at such a time makes such a difference. I had that experience this morning with my very precious and loving cat, Joey. I had a home visit from Galina and a very caring nurse. They took Joey back to the surgery for further investigations. Galina keep me up to date at every stage of the process which was wonderful and eventually Galina brought Joey home this afternoon having had extensive dental treatment as well as other procedures. His medical journey has not finished yet as there are follow up visits from nurses in the coming days. I want to thank Galina and the nurse who came this morning..they couldn't have been more helpful and l knew Joey was in safe hands even tho the feeling of sadness and loss were so painful as they took Joey with them. Thank you, breaking and kind nurse for making Joey feel much better. He is now sleeping peacefully.

Vet Response

Thank you so much for your kind words. I apologise that it has taken a while to respond to this review as we have had some computer glitches! We all hope Joey is continuing to do well after his recent treatment. xx
13-06-2019

5 Stars - 11-04-2019 - Alison

Vet Response

Thank you so much for your kind words! I shall pass this on to the rest of the team. X
11-04-2019

5 Stars - 04-02-2019 - Lisa Boyd

Came to the surgery today with my cat poppy, for her annual checkup. Met Esme who is a first class vet and very friendly lady. She made so much fuss of my cat

Vet Response

Thank you for your kind words. We shall pass these onto Esme who will be delighted!
05-02-2019

5 Stars - 10-08-2018 - Rowena

Bilton Vets have cared for all our pets over many years and all the staff are both extremely professional and compassionate, but would particularly like to mention the wonderful way Tom cared and did all he could for our dear old Labrador Theakston, sadly he didn’t recover fully from surgery but Tom was with us every step of the way and his kindness and support was exceptional. We now look forward to his expert care and advice with our new puppy in September.

Vet Response

Thank you for your kind words! We all knew Theakston so well and look forward to meeting your new puppy!!!
13-08-2018

5 Stars - 01-05-2018 - Nikki

My dogs had an unlucky month and we've been back and forth quite a number of times. We've predominantly seen Alix, who is fantastic (a vet who my dog, who's picky with people really likes). She made us feel really reassured and informed, as well as helping my anxious spaniel feel comfortable and less worried about visiting. Having a pot of treats to hand and being lovely and upbeat when greeting my special boy is always a sign of a great vet!! We've also seen Ian, Claire and Galina over the last few weeks who were also very good. I've moved from another practice to Bilton, and now wouldn't go anywhere else. Best practice I've visited with any of our animals over the years. Highly recommended! Thank you for taking such good care of my boy!

Vet Response

Thank you so much for your review! We are having lots of lovely feedback about our new vet Alix and so shall pass this on to her!
02-05-2018

5 Stars - 18-04-2018 - ZHR

I live on completely the opposite side of Rugby to Bilton Vets, but would not consider going to another practice. It's great being able to see the same vet, most of the time, as they get to know individual pets. Even when that's not possible, however, the care that every vet gives is fabulous. Everyone has the same friendly and caring attitude, from reception upwards, whether you've come in for a simple check up, or to have a beloved pet put down. I can't recommend this practice highly enough.

Vet Response

That is really kind of you to review us. We are really proud of our team at the practice, across all departments so this means a lot to us.
20-04-2018

4.6 Stars - 18-04-2018 - Satisfied customer

I visited Alix for the firat time yesterday. She is gentle, patient amd informative.

Vet Response

Thank you for the review, we shall make sure we pass this onto Alix!
20-04-2018
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