Medivet The Vets Canvey Island

199 Furtherwick Road
Canvey Island
Essex
SS8 7BW

General

Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services via our linked Southend 24hr Continuous Care and Emergency Centre.

As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 200 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.

We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.

Opening times

Day Opens Closes
Monday 8:00 am 7:00 pm
Tuesday 8:00 am 7:00 pm
Wednesday 8:00 am 7:00 pm
Thursday 8:00 am 7:00 pm
Friday 8:00 am 7:00 pm
Saturday 9:00 am 12:00 pm
Sunday Closed Closed

Clinic reviews

5 Stars - 21-07-2017 - Jeff Golding

I brought my 15 year old Lhasa Apso to see you on the morning of 20/07/17 who had developed a very worrying large growth at the base of his tail, The attention I received on the phone from the nursing staff was excellent and supportive, I saw a young lady vet "anoushka" she carried out a thorough examination of our little friend and went to great lengths to explain the pros and cons of different regimes of treatment, she prepared four estimates of treatments ranging from the basic absolutely neccesary stage up to the fully inclusive and major most comprehensive course of treatment. Later that day we were feeling very worried about our little mate, so I phoned the surgery and asked to talk again to the vet, I was told to come down to the surgery to see her. She went over everything once again, and fully explained everything once more, being unsure of what the mass was she asked to take a biopsy, she drew off 25ml of fluid and reduced the size by 3/4, happily she Tod us that all the indicators are that the mass is a cyst and not a carcinoma. She was so caring and gentle and I fully felt that our dog was the priority and I had complete faith in her. Our pet is booked in on the 10/08/17 for surgery and my wife and I are 100% confident that anoushka and her team will do their absolute best to improve his quality of life and give him a further couple of years with us. Thankyou

5 Stars - 06-06-2017 - neil

5 Stars - 26-05-2017 - Sandra McFarquhar

5 Stars - 02-05-2017 - Julie

5 Stars - 01-02-2017 - Aston

I use Medivets on Canvey Island for both of my cats. They are friendly and knowledgeable. The care plan is excellent.

5 Stars - 16-11-2016 - Teresa

The service and knowledge are great and everything is explained so that I can understand what's going on. All the Staff are very efficient and friendly and I feel at ease when my cat has had to stay over and has had a few operations, I was abroad on one occasion and Liz called me daily to give me a thorough update. This is why I would thoroughly recommend MEDIVET and I live in Hadleigh so it's well worth getting stuck in the traffic at rush hour to get my cat seen to.

4.8 Stars - 16-11-2016 - Medivet

We always receive a first class service, whichever vet is available. The waiting room is very spacious which is better for us, when you have a dog who is a bit nervous. We would recommend you to any of our friends.

5 Stars - 14-11-2016 - Linda

Always meet by Lovely well presented friendly staff who genuinely care for the animals they are treating and the owners too.My animals and I are frequent visetors to our local medi vet canvey island and i have always felt they have given an excellent service with a lovely atmosphere too.I think they are a fabulous team and thank them sincerely for all they do.

3.4 Stars - 29-10-2016 - William Glover

While on holiday my dog developed a limp my daughter who was looking after her (Lacey a Newfoundland dog] My daughter paid one hunderd and seventy pounds for a examination Pain injection and tablets. but was told that she would need Xray cost SIX HUNDRED AND FIFTY POUNDS . and the insurance we had with medivet was only for 10% discounts on treatments flea tablets and worming tablets. When I called them to confirm that the price was correct for xray and explain the cost. I did tell Medivet Canvey Island that Riverside vets on Canvey quoted the same treatment for four hundred pounds less but was given no reasonable explanation as to why they would do the same treatment just charge more. The outcome was that my Lacy went to Riverside and had bone cancer and she was humanly Euthanized , i had a direct debit with Medivet health plan and cancelled the direct debit with them as we no longer have Lacy medivet charged me Fifty nine pounds. for the discounts they gave me for the treatment of my Lacey prior to her death, Never trust that the price you are given for the treatment of your pet is fair and always get a second price as someone is making a lot of money on the well being and the love you have for your pet.

Vet Response

Thank you for taking the time to review us. We are really sorry that you felt your experience with us didn’t meet your expectations, and we are deeply saddened to hear of the loss of your beloved dog, Lacey. Our thoughts are with you at this sad time. We always endeavour to provide clear and accurate information. As we believe in using evidence-based medicine, we estimated for full limb X-rays originally, as the area of which the pain was couldn’t be identified (the cost for this was £117). The insurance you referred to is actually our Medivet Healthcare Plan, which unfortunately is not insurance cover but rather a preventative healthcare plan that enables clients to cover the cost of all their pet’s preventative healthcare via an affordable monthly direct debit. This includes annual booster vaccinations, flea and worm treatment and a 10% discount on veterinary care and medication. We always aim to make this information clear to clients before they sign up to the plan. Unfortunately, we were not informed that Lacey had been euthanized which is why the full price for medication was charged. We have now rectified this as we have now been made aware that sadly, Lacey is no longer with us. Our practice partner and vet, Lizzie, welcomes the opportunity to talk to you further about this, so please do contact us at your earliest convenience.
07-12-2016

2 Stars - 09-10-2016 - Maz

We took our dog to Medivet as she was out of sorts and her teats was were inflamed. We were told that she was having a phantom pregnancy and prescribed medication to dry up her milk. £60 later, she was still unwell and needed to revisit the surgery. We were then told that she had a bladder disease and needed a scan. Luckily, Lizzie scanned her there and then only to be told she was pregnant and needed an emergency Caesarian at £800. I had to make a snap decision there and then to save our dog. On returning to the vets, the same Russian vet told us that our dog was healing nicely and her stitches were dissolvable so we didn't need to go back yet when we took the pup in, we were told the stitches needed removing the following week. It has been one wrong diagnosis after another with this vet and friends have had similar bad experiences with her also. Definitely ask around if thinking of joining a vet practice!

Vet Response

Thank you for raising your concerns and taking the time to leave us your feedback. We always strive to offer amazing client and patient care, so we are really disappointed to read your feedback. We practice evidence-based medicine which means we run tests before making a diagnosis, and we understand the initial tests that were offered were declined. We always endeavour to provide clear and accurate information, and offer appropriate and relevant solutions to your concerns. Although the stitches were dissolvable as advised by the vet, the knot from the stitches had progressed through the skin and needed to be removed. Our vet, Lizzie, would welcome the opportunity to talk this through with you further, so please do contact us at your earliest convenience. Your comments are really important to us as it allows us to continually grow and improve our level of service.
28-10-2016
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