Medivet Thorpe Bay Shoebury Road - Downes Veterinary Surgeons27 Shoebury Road
Our branches provide a dedicated local service to clients, offering a comprehensive, quality service at affordable prices. Our branches can also provide access to 24 hour services.
As a part of the Medivet family, your pet will have the benefit of the skills and experience of over 600 vets throughout the company. Our staff aim to provide a welcoming and professional environment for both pet and client.
We offer both diagnostic and surgical care as well as a wealth of additional benefits to keep your pet happy and healthy.
|Monday||8:30 am||7:00 pm|
|Tuesday||8:30 am||7:00 pm|
|Wednesday||8:30 am||7:00 pm|
|Thursday||8:30 am||7:00 pm|
|Friday||8:30 am||7:00 pm|
|Saturday||8:30 am||4:00 pm|
5 Stars - 09-05-2019 - andy durrant
I can't rate this surgery highly enough. First class service from the minute you walk through the door, The reception staff are polite pleasant and very informative on what you need. We joined the puppy plan which i would highly recommend anyone to with a new puppy. We were seen by the vet very quickly no waiting time at all, The vet was fantastic and asked several questions with regards to our french bull dog Rocco. He made us and our puppy feel at ease and even went as far as cleaning his ears and clipping his nails something that iv'e not encountered at any vets i have had to deal with in the past. My advice would be if your looking for a local vetinary service in the southend area then look no further.
5 Stars - 10-10-2018 - Nina
I haven't got enough good words to say about the team at Downes Thorpe Bay. They have always been knowledgeable, friendly and helpful, and they have treated me and my (now sadly departed) cat with a great deal of kindness and respect. Thank you.
4.8 Stars - 24-09-2018 - Pat
Excellent service from the staff today. My poor cat had to be pts and we had an appointment within an hour of phoning and the whole process couldn't have been carried out any better.
5 Stars - 20-09-2018 - Karen
5 Stars - 10-09-2018 - Shelly
The Surgery is great, all staff are friendly and professional. Andrew is fantastic and speedily diagnosed the disorder that my beloved dog was suffering from. She is now nearly back to a full bill of health with many thanks to Andrew. Thank you Downes Team
5 Stars - 30-08-2018 - teresa
because everybody was lovely and friendly, and my favourite male (of the four legged variety) got looked after very well
5 Stars - 23-08-2018 - Anna
Everyone is so friendly and helpful, and everything is explained in a way that I can easily understand.
5 Stars - 06-08-2018 - Nicky
My dog, quite frankly, is a complete wussy. All the staff at Downes go out of their way to make her feel comfortable. They are also friendly and approachable with owners:-). I’ve been going for years and wouldn’t go anywhere else!!
2.6 Stars - 06-08-2018 - PDB
What is the point of having an appointment system when I had to wait for just under 30 minutes after the allocated time to see the vet? No 'sorry to keep you waiting' from her at all. My dog was in for an annual health check and vaccination, which I advised I wanted when making the appointment. Why did the vet then ask me what my dog was there for? Why did she not know? I also had to suggest to her that she weigh my dog and check the microchip, both of which she had forgotten to do. It seems to me that since this practice went 'corporate', prices have unfairly increased and standards of customer service have fallen.
Vet ResponseThank you for taking the time to review us and we’re sorry that our service fell short of your expectations. We would welcome the opportunity to discuss your experience with us directly, so if you are happy to, please contact the practice at your earliest convenience. Kind regards, The Medivet Team, Downes Thorpe Bay
5 Stars - 27-07-2018 - Hannah
Extremely helpful, friendly and professional staff. Receptionists, nurses and vets are all welcoming.