Orwell Veterinary Group - Grange Farm Hospital

We have two dogs that are registered with Orwell Vets on their Pet Health Care plan. Every time we visit we are treated with friendly, helpful and caring vets, nurses and reception staff. Most recently we had to make a very difficult but brave decision to let our elderly hound go to sleep, all the people involved at Orwell Vets were so kind, compassionate and showed our lovely old girl such affection in her last few days leading up to and on the day itself. We couldn't ask for anything else form our vets.

Orwell Vets have provided wonderful care for our cat, Moe, who we sadly said goodbye to this week. Over 11 years, Moe regularly visited the team at Orwell, both at Berners Street, and Grange Farm. We cannot fault any aspect of the service Moe, and we, received. The staff compassionately cared for, and treated him, and ensured his last visit was peaceful and calm. Thank you, for all of your hard work and care.

They are brilliant very considerate of all the family, the lady on reception helped occupy our 4 year old daughter in my grief while the vet looked after our dog and my husband while our dog was put to sleep, they were fantastic and even although we were the last appointment and the waiting area was empty they were great and respectful at all times they never hurried us I couldn't recommend them enough and today I recieved a sympathy card and some forget me not seeds they were fabulous and today they made my day the thought was incredible, upsetting but lovely and we can't thank them enough for everything theyve done for us they are amazing real top notch service.

Having witnessed the care that my mother's dog Penny received at Orwell vets in Grange Farm I was very impressed. I have no complaints about the staff there -very good and caring. However Orwell Vets do not do their own out of hours service, this is done by Vets Now. My mum's dog was very ill so we tried to get a vet to come and see her, quite happy to pay whatever it cost. This was not possible so we had to take a very sick dog to an inadequate building. This caused my mother a lot of distress as well as her dog. It cost £150 just to speak to a vet who of course did not have any of the dog's medical records. Totally inadequate emergency care. For this reason I would not recommend Orwell Vets. We have complained to Vets Now.

The staff are all very helpful, polite and pleasant.

I have worked for years as a vet nurse in the past and I feel like I know what to expect of a good vet practise. I have used this vets for routine appointments, emergency procedures and for surgery on my old lumpy lurcher. They are always sympathetic, kind,professional and always keep you informed of all procedures. They are also very skilled surgeons working in a modern up to date practise with well trained professional nurses. I love the fact they have separate areas for dogs and cats both in reception and behind the scenes. They also cover their own out of hours work and have a live in nursing presences on site. I would recommend this vets to everyone. I drive 40 minutes to use them, others are closer but none are as good in my opinion.

We have used the practice for many years. We have had 4 dogs and they have been cared for from puppy to old age (3 of them until they sadly had to be put to sleep) Although the team must treat the same conditions over and over you always feel that you are getting a caring, personalised service owner and pet. Thankyou all

I cannot praise the staff enough, they always welcome you with a smile and give 100% - whatever question you ask they will give you a detailed answer and peace of mind, they cannot do enough for your pet, I have recommended this practice to several of my friends. When my last cat died I had a lovely letter from the vet which I still have, it is the small things like this that help you get over the bereavement of your pet and feel like the vets couldn't have done enough for you at that time..... As I said in the Title "Simply The Best !" Thank you - Janice and Jasper

On nye unfortunately our gorgeous springer Alfie had to be put to sleep,this was a huge shock and extremely devastating but was made that little bit easier by the lovely staff at the Grange Farm hospital, specifically Ama.I can't thankyou enough for your care and compassion at such a difficult time and appreciate everything you did for Alfie, I can not praise you enough. Thank you xxx