Orwell Veterinary Group - Grange Farm Hospital

Name: Orwell Veterinary Group - Grange Farm Hospital
Address: Ipswich, IP5 2BZ
Telephone: 01473 333677
Rating: 5

Hartree Way
Grange Farm
Kesgrave
Ipswich
Suffolk
IP5 2BZ

http://www.orwellvets.co.uk admin@orwellvets.co.uk 01473 333677

33 Reviews - View Reviews

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General

Orwell Vets provide a lifetime of care for small animals at its four surgeries in the Ipswich area; Grange Farm Hospital in Kesgrave, Berners Street Surgery in Ipswich, Stutton Surgery and Perfect Petcare - the Ravenswood surgery and pet shop.

With a purpose built animal hospital at Grange Farm, the practice is able to provide 24hr nursing care for all in-patients and their own vets providing out of hours emergency treatment, with full diagnostic and surgical facilities. Providing a friendly, professional care for your pet.

Click Here to view the "how to" videos on our You Tube Channel.

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Pet Health Club

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Opening times

Day	Opens	Closes
Monday	8:00 am	8:00 pm
Tuesday	8:00 am	8:00 pm
Wednesday	8:00 am	8:00 pm
Thursday	8:00 am	8:00 pm
Friday	8:00 am	8:00 pm
Saturday Morning	8:00 am	12:00 pm
Saturday Afternoon	2:00 pm	3:30 pm
Sunday	Closed	Closed

Clinic reviews

33 Reviews

Hilary reviewed Mar 22

Would highly recommend this vets.Our dog had recent surgery.Well cared for from admission to discharge.

Angela A reviewed Oct 03

Last week I had to have my beloved pet Border Freddie put to sleep. He was my very first dog who belonged entirely to me and a great friend and companion, and I learned so much from him. The care I have had and continue to have from this Practice was/is exceptional. The kindness, sympathy and tenderness Ama showed to Freddie and me was just amazing. All the staff at this Practice are just so special. Thank you all so very much.

Claire reviewed Feb 19

We have two dogs that are registered with Orwell Vets on their Pet Health Care plan. Every time we visit we are treated with friendly, helpful and caring vets, nurses and reception staff. Most recently we had to make a very difficult but brave decision to let our elderly hound go to sleep, all the people involved at Orwell Vets were so kind, compassionate and showed our lovely old girl such affection in her last few days leading up to and on the day itself. We couldn't ask for anything else form our vets.

AJ reviewed Dec 15

Orwell Vets have provided wonderful care for our cat, Moe, who we sadly said goodbye to this week. Over 11 years, Moe regularly visited the team at Orwell, both at Berners Street, and Grange Farm. We cannot fault any aspect of the service Moe, and we, received. The staff compassionately cared for, and treated him, and ensured his last visit was peaceful and calm. Thank you, for all of your hard work and care.

Donna Y reviewed Nov 17

They are brilliant very considerate of all the family, the lady on reception helped occupy our 4 year old daughter in my grief while the vet looked after our dog and my husband while our dog was put to sleep, they were fantastic and even although we were the last appointment and the waiting area was empty they were great and respectful at all times they never hurried us I couldn't recommend them enough and today I recieved a sympathy card and some forget me not seeds they were fabulous and today they made my day the thought was incredible, upsetting but lovely and we can't thank them enough for everything theyve done for us they are amazing real top notch service.

Christine reviewed Oct 12

JUNE reviewed Aug 14

Having witnessed the care that my mother's dog Penny received at Orwell vets in Grange Farm I was very impressed. I have no complaints about the staff there -very good and caring. However Orwell Vets do not do their own out of hours service, this is done by Vets Now. My mum's dog was very ill so we tried to get a vet to come and see her, quite happy to pay whatever it cost. This was not possible so we had to take a very sick dog to an inadequate building. This caused my mother a lot of distress as well as her dog. It cost £150 just to speak to a vet who of course did not have any of the dog's medical records. Totally inadequate emergency care. For this reason I would not recommend Orwell Vets. We have complained to Vets Now.

Vet Response

Aug 16

Thank you for your kind words regarding our staff here at Orwell Vets, we pride ourselves on the outstanding service that we deliver. Vets Now are the independently run 'Out of Hours' service that we use when we are closed and they are NOT based at our premises nor do they use our facilities. We are open until 9.00pm Monday to Friday and would advise clients to call or come in if they have concerns about their pet so that we can see them here rather than waiting till later in the evening. We will pass on the issues that have been raised to them

Mrs C reviewed Jul 03

The staff are all very helpful, polite and pleasant.

Quantum K reviewed Jul 24

I have worked for years as a vet nurse in the past and I feel like I know what to expect of a good vet practise. I have used this vets for routine appointments, emergency procedures and for surgery on my old lumpy lurcher. They are always sympathetic, kind,professional and always keep you informed of all procedures. They are also very skilled surgeons working in a modern up to date practise with well trained professional nurses. I love the fact they have separate areas for dogs and cats both in reception and behind the scenes. They also cover their own out of hours work and have a live in nursing presences on site. I would recommend this vets to everyone. I drive 40 minutes to use them, others are closer but none are as good in my opinion.

LBoorman reviewed Mar 12

We have used the practice for many years. We have had 4 dogs and they have been cared for from puppy to old age (3 of them until they sadly had to be put to sleep) Although the team must treat the same conditions over and over you always feel that you are getting a caring, personalised service owner and pet. Thankyou all

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