Orwell Veterinary Group - Grange Farm HospitalHartree Way
Orwell Vets provide a lifetime of care for small animals at its four surgeries in the Ipswich area; Grange Farm Hospital in Kesgrave, Berners Street Surgery in Ipswich, Stutton Surgery and Perfect Petcare - the Ravenswood surgery and pet shop.
With a purpose built animal hospital at Grange Farm, the practice is able to provide 24hr nursing care for all in-patients and their own vets providing out of hours emergency treatment, with full diagnostic and surgical facilities. Providing a friendly, professional care for your pet.
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Pet Health Club
|Monday||8:00 am||8:00 pm|
|Tuesday||8:00 am||8:00 pm|
|Wednesday||8:00 am||8:00 pm|
|Thursday||8:00 am||8:00 pm|
|Friday||8:00 am||8:00 pm|
|Saturday Morning||8:00 am||12:00 pm|
|Saturday Afternoon||2:00 pm||3:30 pm|
5 Stars - 17-11-2017 - Donna Yates
They are brilliant very considerate of all the family, the lady on reception helped occupy our 4 year old daughter in my grief while the vet looked after our dog and my husband while our dog was put to sleep, they were fantastic and even although we were the last appointment and the waiting area was empty they were great and respectful at all times they never hurried us I couldn't recommend them enough and today I recieved a sympathy card and some forget me not seeds they were fabulous and today they made my day the thought was incredible, upsetting but lovely and we can't thank them enough for everything theyve done for us they are amazing real top notch service.
4.8 Stars - 12-10-2017 - Christine
5 Stars - 14-08-2017 - JUNE
Having witnessed the care that my mother's dog Penny received at Orwell vets in Grange Farm I was very impressed. I have no complaints about the staff there -very good and caring. However Orwell Vets do not do their own out of hours service, this is done by Vets Now. My mum's dog was very ill so we tried to get a vet to come and see her, quite happy to pay whatever it cost. This was not possible so we had to take a very sick dog to an inadequate building. This caused my mother a lot of distress as well as her dog. It cost £150 just to speak to a vet who of course did not have any of the dog's medical records. Totally inadequate emergency care. For this reason I would not recommend Orwell Vets. We have complained to Vets Now.
Vet ResponseThank you for your kind words regarding our staff here at Orwell Vets, we pride ourselves on the outstanding service that we deliver. Vets Now are the independently run 'Out of Hours' service that we use when we are closed and they are NOT based at our premises nor do they use our facilities. We are open until 9.00pm Monday to Friday and would advise clients to call or come in if they have concerns about their pet so that we can see them here rather than waiting till later in the evening. We will pass on the issues that have been raised to them
5 Stars - 03-07-2017 - Mrs C
The staff are all very helpful, polite and pleasant.
5 Stars - 24-07-2016 - Quantum Kate
I have worked for years as a vet nurse in the past and I feel like I know what to expect of a good vet practise. I have used this vets for routine appointments, emergency procedures and for surgery on my old lumpy lurcher. They are always sympathetic, kind,professional and always keep you informed of all procedures. They are also very skilled surgeons working in a modern up to date practise with well trained professional nurses. I love the fact they have separate areas for dogs and cats both in reception and behind the scenes. They also cover their own out of hours work and have a live in nursing presences on site. I would recommend this vets to everyone. I drive 40 minutes to use them, others are closer but none are as good in my opinion.
5 Stars - 12-03-2016 - LBoorman
We have used the practice for many years. We have had 4 dogs and they have been cared for from puppy to old age (3 of them until they sadly had to be put to sleep) Although the team must treat the same conditions over and over you always feel that you are getting a caring, personalised service owner and pet. Thankyou all
5 Stars - 09-03-2016 - Janice
I cannot praise the staff enough, they always welcome you with a smile and give 100% - whatever question you ask they will give you a detailed answer and peace of mind, they cannot do enough for your pet, I have recommended this practice to several of my friends. When my last cat died I had a lovely letter from the vet which I still have, it is the small things like this that help you get over the bereavement of your pet and feel like the vets couldn't have done enough for you at that time..... As I said in the Title "Simply The Best !" Thank you - Janice and Jasper
5 Stars - 06-01-2016 - Miss otto
On nye unfortunately our gorgeous springer Alfie had to be put to sleep,this was a huge shock and extremely devastating but was made that little bit easier by the lovely staff at the Grange Farm hospital, specifically Ama.I can't thankyou enough for your care and compassion at such a difficult time and appreciate everything you did for Alfie, I can not praise you enough. Thank you xxx
5 Stars - 05-01-2016 - Tracey Holbrook
I used Orwell Vets recently to have my Labrador spayed. From making an initial enquiry to taking her back for her pre-planned checkup the service was excellent. I was quoted a price which included all aspects of the procedure, after care, medication, overnight stay etc. At all times I was kept fully informed with regular updates on progress. Highly recommended.
5 Stars - 15-11-2015 - Nathan.
Well,where to begin. We have 4 pets registered with Orwell and we wouldn't have it any other way. Our Marley has not been lucky in his health and now our Bella is having problems. The piece of mind we have leaving them with the Orwell team is amazing we know they get the best care attention and veterinary expertise there is from the amazing reception team through to Zoe Charles and James. It's like visiting friends each time we go. We never have to say who we are just the pets names and they know who we are. They take the time to get to know you to make you feel comfortable after all its our "children" were leaving in their care. A brand new veterinary practice has opened up literally on our doorstep. But we would never leave the friends we trust. We thank you Orwell for looking after Marley, Bella, Lola and Lily and for giving us piece mind. Nathan Robson-Stowe.