Runnymede Hill Veterinary Hospital & Chobham Road Veterinary Surgery

Tite Hill
Egham
Surrey
TW20 0NE

General

At Runnymede, we're privately owned, and 100% committed to the health and wellbeing of your pet. That's why thousands of pet owners just like you have trusted Runnymede Hill Vet Hospital for more than 25 years. We have deep roots in the local community and are proud to have provided continous 24/7 care since first opening our doors in the 1970s.

How is your pet guaranteed exceptional care? We simply care about pets and were one of the first ever veterinary practices to be granted hospital status by the Royal College of Veterinary Surgeons; a status that we are incredibly proud of and which reflects our excellent standards of care.

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Clinic reviews

4.4 Stars - 08-11-2017 - Mrs H

Excellent treatment for my pet but was disappointed with the service I received on collection. Pet had major dental work spoke to the vet on phone but didn’t get chance to see him on collection even thou I asked at the front desk if he was there, which he was when I arrived then he left premises as I was left waiting for 35mins waiting. As you can appreciate some of my questions were quite specific so the nurse was unable to answer them. Such a shame to leave the practice feeling upset. Also not mention pet was told to have pain relief for 5 days which was not even dispensed to me, so had to go back the next day to collect it. Felt that evening was terribly disorganised. Not one to complain I have been attending this practice for 12 years and that evening I felt terribly let down.

Vet Response

Thank you for your review. I am happy we have been able to discuss your experience and what went wrong. Thank you for bringing this to my attention and I look forward to meeting with you soon
13-11-2017

5 Stars - 02-11-2017 - Jane

The dog socialisation class was extremely good, everything was explained well, the pups all received attention, Emma and nicola were lovely and Dudley my 10 week old cockerpoo loved every minute of meeting the fellow puppies in a safe environment with plenty of toys about and fresh water which was much needed after filling up on treats. He definitely slept well.

Vet Response

Thank you Jane. It was a pleasure to meet Dudley. He was such a star. We have posted some great videos of him on our Facebook page. See you soon
02-11-2017

4.6 Stars - 01-11-2017 - Katie, Mickey (son aged 10) and Bonzo the puppy

I’ve been with both practises for years with various furry family members. I love the entire team whom are professional, caring, patient and always care for my furry family members as if they were their own. Always on time for my appointments and as good with the human interaction as they are with the animal interaction. Thank you

Vet Response

Thank you very much for the amazing review Katie. We look forward to seeing Bonzo again.
02-11-2017

5 Stars - 25-10-2017 - Janey

Thoroughly recommend this practice, always welcoming and friendly and will try and fit you in. Sue on reception is a delight, caring and professional as are all the staff.

Vet Response

Thank you for the kind words and taking time to leave such a lovely feedback.
27-10-2017

1.6 Stars - 21-10-2017 - Carole

Would never return.... complete rip off...this is a decent and honest and legal review.

5 Stars - 20-10-2017 - Williams

We would like to Thank the Team @ Runnymede Hill Veterinary Surgery for looking after our Dog Ben for the last 5 years, it is a Wonderful Surgery and would recommend them to anyone looking for a Surgery for their Pets in the area. A truly professional and Friendly Team.

Vet Response

Thank you for the review and good luck.
20-10-2017

4 Stars - 19-10-2017 - Ting Ting's Daddy

Been coming here for over 8 years and have never been disappointed. Were very sympathetic when one of my strays had to be put to sleep. I like coming here even if Ting Ting doesn't!

Vet Response

Thank you for the review, we will work on Ting Ting, maybe she'll come round to the idea of liking us!
20-10-2017

5 Stars - 13-10-2017 - CA

I have been with the practice for 17 years and have recommended them many times. Professional, friendly & highly trained staff; I trust their judgement and abilities implicitly. I recently attended a First Aid for Dogs course at the practice which was i

4.6 Stars - 11-10-2017 - Rachel

All the vets and nurses were caring and were informed of my pets condition which seemed very complicated. They kept me informed about each treatment he needed and phoned me when necessary.

4.8 Stars - 11-10-2017 - Brenda

Great location very helpful staff

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