Liz Buchanan BVSc MRCVS
Keymaster
Hello - from everything you've said, I'm hearing that you were understandably upset because your vets cut an appointment short this week and you didn't get the information that you felt you needed. Of course, it's fully possible that they might have been trying to get rid of you because they didnt value your pets' health or because they wanted to have some lunch that day; I don't know your vets. However, I have worked in a lot of different vets and this doesn't strike me as likely. I also don't know where you live, but in the UK where I live, vets are a bit like a GP, a Hospital and A & E rolled into one; surgery going on in the back room, while consultations happen in the front room, with medical and surgical patients being cared for by nurses on wards, often with 'rounds' a couple of times a day to update the vets. Now; sometimes, through no fault of the doctors, several situations can be emerging at one time and the most urgent case has to take priority. Whether they are present or absent at the time, nobody really wants that patient to be their animal. Obviously, when faced with such time conflicts, vet staff would be unruffled and charming, but efficient; tell you enough that you understand that they're really not messing you around, yet little enough to respect the confidentiality of the other case as much as you'd want your case's confidentiality to be respected. Unfortunately, today, it sounds though things may have been rather stressful and the mask might have slipped. You have ended up going home frustrated, with things that you don't understand. Again, ideally, the vet might remember this later on in the day and call you, or appoint a spare nurse, to call you and apoligise. But it's also possible that the next cases were also complicated, and they are still playing catch-up.
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