What are the Best UK Vet Awards?

When you are searching for a vet practice, you want to be assured that you’ll be going somewhere with top customer service, which often comes through personal recommendation, or more importantly these days through online reviews. The Best UK Vet Awards recognise this, and are based on genuine pet owner reviews of veterinary practices, rewarding dedication to excellent customer service. This is something very close to our heart, which is why this is our sixth year of sponsoring the awards. Pet owners are encouraged to leave reviews on VetHelpDirect.com and Any-UK-Vet.co.uk, using a star system to rank the practice (one star for very poor and five for excellent), plus any comments to explain the ranking given. We then tot up all of the four and five star reviews for participating practices, from the past 12 months, to find our winners.

Winners receive a certificate and trophy at an awards ceremony and a party budget to allow them to thank all of their lovely clients.

The 2018 results are finally in….and….the winners are…

Overall Winner

Briar House Veterinary Surgery, with an outstanding 944 top-rated reviews. This result left them a staggering 594 reviews ahead of the silver winner, showing their true dedication to customer service. “We are absolutely delighted to win the Vet Help Direct Best UK Vet award,” said Hazel Mullen from Briar House. “We are very proud of our surgery so it is a pleasure to receive such positive feedback from our clients.”


Silver and Bronze Winners

Vets 1 Group were awarded silver, and St Anne’s Veterinary Group bronze. Both runners will up be out to win Gold next year! Simon Power from Vets 1 was certainly upbeat about the result – “Being 2nd is good. It means the hard work has to continue and we still have a target…” Menna Field, from St Annes wanted to thank the reviewers, as the practice was “so delighted to have come 3rd thanks to the wonderful reviews from our great clients.”


To recognise the achievements of practices of all shapes and sizes (and locations!) we also run a series of Best-in-Category awards, these are as follows:


Best Scottish Practice

Lamond Veterinary Clinic


Best Northern Ireland Practice

Cedar Grove Veterinary Clinic


Best Welsh Practice

St James Veterinary Group – Parkway Surgery


Best Small Practice

Bridgnorth Veterinary Centre (for practices with one vet) – the staff at Bridgnorth are “thrilled with this accolade being a small Independent Practice. This is an amazing achievement and testament to the hard work of our fantastic team!” (Jodie Ellis)


Best Equine Practice

Penmellyn Equine Vets (this is the 2nd year Penmellyn have held this title).


Best London Practice

Medivet The Vets Hendon


Best Mobile Vet

The Mobile Vet


Finally we also recognise the achievements of every practice that makes it into the Top 25:

Briar House Veterinary Surgery

Vets 1 Group

St Anne’s Veterinary Group

Lamond Veterinary Clinic

Runnymede Hill Veterinary Hospital

The Mobile Vet

Bridgnorth Veterinary Centre

Dunfermline Inglis Veterinary Hospital

Lime Trees Veterinary Hospital

Connaught Veterinary Hospital – Wolverhampton

St George’s Vets – Wolverhampton

Bright Side Vets

Penmellyn Equine Vets

Nantwich Veterinary Group – Nantwich Veterinary Hospital

St George’s Vets – Stourbridge

Penmellyn Vets St Columb Major

Monument Vets – Redruth

St George’s Vets – Merry Hill

Medivet The Vets Hendon – 24 hour Hospital

Connaught Veterinary Surgery – Kingswinford

St George’s Veterinary Group – Sedgley

Yorkshire Vets – Morley

Newton Clarke Veterinary Surgeons – Yeovil Veterinary Surgery

Medivet The Vets Sutton Farm

St George’s Vets – Perton Surgery


Reviews are a great way to thank your vet, especially if they have gone above and beyond for your pet. It not only shows your appreciation to them, but can also help other pet owners make a decision if they are looking for a vet practice.


We would like to send out huge congratulations to all our winners, especially Briar House Veterinary Surgery, Vet 1 Group and St Anne’s Veterinary Group. If you want your practice to be further up the list in 2019 – make sure you leave them a review!