Many of you may be aware that as of 1st September 2023, the rules around vets prescribing medications in the UK have changed. Some of these changes are relatively minor, but others may have a substantial impact on how you see your vet and how often your animals need to be re-checked. The changes have also been very controversial within the veterinary community, so you may find different practices take very different approaches to the changes.
Table of contents
What has changed?
On 1st September, the RCVS – the UK’s veterinary regulator – changed the guidance in the Code of Conduct around prescribing of prescription-only veterinary medicines (POM-Vs). The law around veterinary medications, the Veterinary Medicines Regulations 2013, merely states that a “clinical assessment” has to take place before they are prescribed, so it is the RCVS who define what form that clinical assessment should be in – and this is the key change that has been made.
The change most likely to impact you is that prescribing of most POM-V medicines can now take place without the animal being seen – however, there are additional restrictions on some medicine categories, where the regulations are now being enforced more strictly. There are also specific safeguards to ensure that online or remote-only companies provide appropriate real-world care.
What was the old guidance?
For many years, the RCVS required that vets only prescribe prescription medicines to animals that they had physically examined “recently enough” to be confident of their clinical status. Depending on the disease condition and the medication, most vets interpreted this as about 12 months for “routine” medications like flea and worm treatments, or up to 6 months for other ongoing meds; but the rules were clear that the animal would usually need to be seen before any medications could be prescribed (although there were some differences for farm animal medications, where the herd might have been seen but not necessarily the specific animal).
So what changed?
A number of factors. Firstly, concerns had been raised that the original guidance, which specifically prohibited vets from prescribing if they had never seen the animal, was legally “problematic”.
During the pandemic, “remote prescribing” – in other words, issuing prescriptions without physically seeing the animal – was temporarily permitted, for reasons of public health (an emergency decision I don’t disagree with, in principle). A large scale study by the PDSA concluded that this had not had a significant impact on animal welfare – earlier concerns had largely centred around the risks of misdiagnosis remotely, resulting in harm.
Finally, anecdotal reports suggested that some powerful prescription medications were not always being handled strictly in accordance with the law, in particular around ongoing flea and worm treatments using modern prescription-strength products.
So what does the new guidance say?
There are a number of changes to the new rules that you will probably notice in practice.
Most veterinary medicines can now be prescribed remotely
This might be after, for example, a video call; or based on a phone call as a result of a change in your animal’s condition. However, it will depend on the circumstances. A vet is only permitted to prescribe without a physical examination of the animal if they are confident that they have enough information or knowledge to be sure that:
- The risk of misdiagnosis or unwanted harm is minimal;
- The risks to the patient and the owner from the medication are minimal;
- The patient is not suffering from a notifiable disease.
This might include, for example, ongoing medications for a dog with stable skin disease, or a cat with hyperthyroidism with no change in status.
It is not, however, a right to have medicines prescribed without a vet visit
It is up to the veterinary surgeon to decide whether they can safely prescribe that medication to that patient at that time.
There are also specific exceptions around controlled drugs
For initial prescriptions of controlled drugs (like most anti-epileptics, for example, or some painkillers and tranquilisers), the patient must be seen at the time of prescribing. However, ongoing prescriptions for a period are permitted before the animal must be seen again. In a few situations the vet can prescribe small amounts of a medication without seeing the patient – for example, tranquilisers needed to get a fractious cat into the practice. In general, though, controlled drugs need physical examination before prescribing.
And the rules around antibiotics and antiparasitics are much stricter
For pet animals, the patient must be seen at the time of prescribing for any antibiotic or prescription antiparasitic treatment. While the rules are slightly different for farm animals, the same principles apply, in that the vet must have visited the farm and physically examined at least one representative animal recently enough to be able to prescribe safely. The only major exception is that if samples are taken that show the prescribed antibiotic is not suitable, the vet can prescribe an alternative drug based on the test result rather than having to see the animal again once the results come in.
What about flea and worm treatment?
This is where it gets complicated. The RCVS have defined “antimicrobials” to include prescription flea and worm treatments (following the World Health Organisation classification). This means that, to prescribe these products, the pet must have been seen by the vet, who then set down what drugs they were permitted to have. While repeat prescriptions are then permitted, if for any reason the client or the vet want to change to a different medication, a new visit and a new recorded prescription on the patient’s records will be required.
So, you may well find yourself having to get an unexpected check-up at the vets going forward if their old records weren’t compliant with the new rules, so they can log a new prescription!
HOWEVER, this part of the guidance has been delayed until 12th January 2024, to give practices time to ensure that they are compliant without adversely impacting animal welfare.
Does this make abuse by online-only companies easier?
That’s certainly a major concern among the veterinary profession. As a result, the RCVS have made it mandatory that vets prescribing remotely must be in a position to realistically either see the animal in person at their practice, or make a visit (for large animals). Alternatively, if they do not wish to do so, they must have a written contract with a vet local to wherever their clients are located to allow that vet to perform any emergency examinations or procedures for them.
Is this a good thing or not?
That’s a really interesting question! And the answer is that we don’t really know yet. However, assuming the PDSA’s figures were correct, it’s likely that once all the initial teething issues (and there will be some, probably lots!) are worked out, that it’s a net benefit to animal welfare.
But for right now, it’s pretty confusing for many of us, so please do bear with your vets as they make the adjustment and make sure that they are compliant with the new rules!
Discussion
This rule change for flea/tick medication has caused me and my cat no end of stress, and I’m still not sure yet if my cat is going to survive.
I live in the countryside and my cat is an outdoor cat, therefore picks up a lot of ticks – so I don’t go without protection for this.
I had to take him to the vet under this new rule. The flea/tick application I get has always worked, and I’ve had no issues with it.
The vet saw him at this ‘check-up’ appointment, and decided he needed some teeth out.
The cat is ten, and I trust my vets practice, so I felt there was no reason to question this.
So I paid for the expensive GA, xrays, blood tests associated with this work.
Blood tests came back saying the cat has good kidney, liver etc function and nothing of concern showed up.
The X-rays showed no dental work was required. So they brought him out of the GA, and asked me to come pick him up.
This was 12 days ago.
My cat is now very ill, and I’ll be surprised if he survives.
I’ve paid for further consultations, various painkillers, appetite stimulants, and other drugs to try and get my cat to eat, drink and do the toilet.
And more blood tests to check his liver, kidney etc function – all is still ok.
I’m at a loss, my perfectly healthy cat is now very ill just because I needed some flea/tick protection – which I paid for and still haven’t used on him because he’s too ill to take it.
He’s unbelievaby stressed, as he’s now having to be kept in so I can syringe feed him liquids.
His coat is thining due to the stress, and now that he’s indoors too much – he’d much rather be outside in the current low temps hunting for his own dinner.
I can only hope he gets through this.
The guilt I will have, if I have to put down my previously perfectly healthy cat, just because he needed flea/tick treatment, and this new rule meant he had to go through the stress of not only once being shoved in a box to get taken to the vet but every two days now.
(It’s also costing a fortine, but currently I’m not so bothered about that, but others may struggle to pay what I’ve had to pay out)
I’m not quite sure what the problem here is: you saw your vet, who recommended tests because it looked like he had a serious disease. He had an adverse reaction during the tests, which is really unfortunate: but you’re blaming the rules for you taking your cat to the vet so that the vet saw the cat, and at vet for recommending tests?
I don’t see the logic here, because under the old rules you legally needed to be seen by your vet every year anyway before they could legally prescribe prescription flea and tick medicine?
My cat is 3 and had allergies since she was born, she has regular flare ups and is prescribed Prednisolone steroid tablets which I administrator when required, this allergy causes her eyes to become sore so she is also prescribed Isathal eye cream, I phoned my vets today to be told I’ll have to now book an appointment as this cream contains antibiotics, this means I’ll now have to pay their consultation fee just to get a 10mg tube! Ridiculous, what do they think can possibly be done or misused with the smallest tube of cream ever. I need this cream regularly for her flare ups, how can I move forward without having to pay the consultation fee all the time for this cream, can they prescribe a larger dosage of the cream of a larger tube?
Will I be in the same position when I need the steroids prescription again?
If this only comes in to force on 12th jan 24 would am I expected to see and pay them a consultation fee now?
I simply cannot manage her allergy keep going to the vets and paying to see them to give me what she’s been on for 3 years!
The steroid doesn’t contain an antibiotic, so won’t be a problem – but the new rules mean that any antibiotic needs to be prescribed at the point of seeing the patient. This part of the rules has come into force at the beginning of September.
It might be worth talking to the vets and seeing if there is a different medication that doesn’t contain a restricted antimicrobial that could be used instead?
So tomorrow is a chat with my vet to see his take on it all
So my cavalier has minor heart problem & is on cardisure 2.5mg tablet which is broken in half and given twice a day.
The issue I have is that if my dog is ill I take him to the vets and pay my bill, but with the rule change you are in effect giving the vets free reign that every six months I have to visit them to get a continuation of the prescription, and pay them as well as for the medication, it’s like being mugged. I’m a responsible dog owner, and any change in my dog I would be straight to the vets, but this feels like a fee generator for vets if I need the vet I pay, but the vets needs to see the dog at 6 months I still have to pay, deffinately not fair
I think you’ve got the wrong end of the stick here.
The law required a 6-monthly physical check up BEFORE the new rules came in. The change means that that physical examination is now NOT legally required.
What will happen about worming feral cats? I have a feral cat who gets wormed every 3 months, he’s too terrified to be caught & taken to the vet. What can I do, as I understand that OTC wormers like Bob Martin etc are not good?
“Good question” is, I’m afraid, all I can say! Ferals are one of those “edge cases” that don’t seem to have been considered.
Our dog has had Epilepsy for 4 years and as such needs an ongoing Phenobarbital prescription for the rest of his life. I’d like to know the actual law on having to see a dog before prescribing a long term restricted medication as one vet we see (as did three others before her) just prescribes it 3 monthly without seeing our dog, she knows its a 40 minute stressful drive to the surgery, that he can’t be touched as he is just too scared and crazy (funnily enough due to the side effects of the meds) which then puts him at risk of having an un needed seizure and just sees him once a year (still without being able to touch him) but another vet at the surgery while she is away has just refused us the drugs without seeing him and didn’t let us know so when we went to collect them a week after requesting our normal repeat prescription we were denied them at reception. You can’t “see” Epilepsy, they can’t take his temperature or his heart rate as he’s petrified (which is of no relevance to the Epilepsy anyway) but is it a Vets individual prerogative on how and when to dispense a controlled drug it or is there actually a specific worded law they have to adhere to? We’re so confused as this new vet says our dog “HAS” to be seen 3 monthly BY LAW or we don’t get the meds and the others don’t seem to think so and just press the button on their computer and put the meds through which is actually putting the health of our dog first and not needlessly stressing him out.
There is no specific law stating it has to be every 3 months, no, and the RCVS have said that for stable patients, they do not need to be seen every time: https://www.rcvs.org.uk/setting-standards/advice-and-guidance/under-care-new-guidance/under-care-practice-scenarios/prescribing-long-term-controlled-drugs/
The vet is permitted to set the period between rechecks, based on the patient’s clinical status – and for a dog on phenobarbitone, regular blood tests are REALLY important to make sure it carries on working and isn’t causing serious liver damage. But that’s a clinical matter, rather than a legal one.
What happens to those who cannot afford these additional costs? who will suffer? The animal Will.
Who knows more about their pet than the owner. I am confident my two cats are in good health and to help keep them that way they are regularly given fle and worm medication. I don’t need a vet to tell me the cats are healthy enough to be given their flea and worm medication.
they will be at more risk of having fleas or worms in future as I ca not afford to pay the cost of vet fees not to mention the stress it causes my pets taking them to the vet, unnecessarily.
This is an interesting issue.
It’s worth bearing in mind that the vet can legally prescribe 12 months worth so they only need to see the cats once a month, remember. And most other drugs they won’t need to see them at all to repeat prescribe, which may cut costs down.
It’s more than a interesting issue, these charges will put pets at risk, some may even stop giving the med because they can’t get the med if they don’t pay the charges,
The word vunerable owners who their pet is everything comes to mind, as long as the vets ok though, here’s a interesting thought, when I ring the vet and book a appointment I in effect enter a contract with him, so if he wants to see my pet, then he enters into a contract with me, so shouldn’t he stand the cost
Other way round: the new rules mean that repeat examinations AREN’T required by law any more.
My cat is on long term antibiotics for life, due to nasal issues from having cat flu years ago so he regularly gets congested & needs antibiotics. I usually have him seen every 6-12 months & have been able to request up to 3months supply at a time. Today I requested a 2 week course as had ran out and he’s sneezing everywhere, they would only give me 7 days insisting I now have to take him in for another check up because of this new legislation. He was only seen 8 weeks ago. I simply can’t afford to have to pay £50 consult every time he needs these meds as they’re monthly more or less, he has been on them for 4 years, nothing else works. It doesn’t work for those on long term medication and I feel it’s unfair. When I do take him all they do is weigh him and listen to his heart that’s it. I’d get it if it was maybe every 3 months but each time I need a prescription & apparently I can no longer buy in bulk either!!!
As I said in my earlier coment a money generator, and when you compare the prices of med it’s silly 2.5mg cardisure from the vet 30 tabs £34.50
But 100 tabs of cardisure 2.5mg from viovet £40.00 but again your at the mercy of your vet cause you need a prescription
Because these are potentially dangerous medications – there’s a reason they’re POM-V…
This is correct practice, actually – prescribing long-term antibiotics is very rarely the most appropriate way of managing these cases, and is one of the reasons why we’re looking at catastrophic human and animal health consequences over the next 20 years.
It may well be that your cat is one of the tiny fraction of a percent where that’s the right thing to do, but the regulations are there to protect us all. In the same way that there are extra controls on drugs like morphine or fentanyl, to protect the population, we as a profession have finally realised that there have to be similar restrictions on antibiotics.
In this case, your vet really isn’t doing this to be difficult, or to make money – they are acting within the regulations as set out. However, I would suggest you write to the RCVS and raise the issue, as it’s them who set the rules, and they are planning to review them next year; it might be that they could issue appropriate guidance for the rare edge cases like your cat?
Having lost our independent vet to a corporate takeover, the prescription drug costs have increased significantly as have the consultation and surgery fees. Some of this may be due to outside factors, but not all. The RCVS are responsible for deciding how vets should operate, so as vets themselves they have their own financial wellbeing at heart as well as that of the animals being treated. They particularly promote concern with regards to online medicines as these business reduce the profits of mainstream vet practices. This change in directive from the RCVS will undoubtedly result in owners holding back from going to their vet. For our dogs and cats paying a £52.00 consultation fee on top of full RRP for a combined flea/wormer is completely ridiculous. Its blatant financial gain wrapped up as animal care.
That’s a rather confused argument, I think.
The RCVS have no power to regulate prices at all, because they are not permitted to regulate veterinary businesses, only the professionals (who are not usually the ones setting the prices).
In addition, these changes have come about because of the lawyers on the RCVS, not because the profession wanted them – and even RCVS Council has only a minority of practicing vets on it at the moment.
I also don’t believe that the RCVS do promote concern about online retail – a reputable online retailer is perfectly legal and safe. There are unlicensed and dangerous ones out there too, which might be what you’ve come across?
£83.40 for a 5 minute consultation and medication. The medication on line costs £6. 50. Thing is I knew what was up with my dog! The vet was persistent that he had to see my dog. Now I know why. With feds like this it’s no wonder people don’t take their dogs to the vets.
You haven’t said what the medication was – if it was an antibiotic, for example, it’s not legal for your vet to prescribe it without seeing the dog.
There’s also the other point: in this case, it was a “simple matter” to choose the medication. But you’re paying for the expertise to spot the “skin infection” that’s actually cancer, or the “pulled muscle” that’s a non-displaced fracture early, before it gets any worse.
I completely agree with the previous comment
My vet charges a consultancy fee to get a repeat prescription which will last 6 months . Both my vets drugs are charged at 3 times on line prices. Also if I ask for a prescription I am charged £29
A 75co med is charged at £47 and is available on line for £18
You are locked in
I think the rule makers should investigate
The CMA already are – take a look at our most recent article on it.
However, the problem is that the RCVS (the regulator) has no power to regulate veterinary businesses, only the vets and nurses – who are usually employees, rather than decision makers these days.
The medicines issue is a cross-subsidisation one: to keep down the prices for services like a consult fee.
am a little confused here, can a vet still write a prescription for 12 months flea treatment as long as they have seen the animal within that period?
Yes, that’s right – right now. But that won’t be the case from 12th January, they will need to issue the prescription on the day that they see the animal, or see it again.
This new rule is an absolute nightmare for me & our dog who is epileptic, anxious & has hypothyroidism. The vets see her regularly for blood levels, she was seen in less than 2 months ago but now being told they cannot prescribe her meds without being seen. To be seen we have to give her meds to calm her down so she doesn’t go into a cluster of seizures. This new rule is NOT going to help animals, it’s going to create problems for those who do have chronic conditions such as mine!
But that’s not what the new rules actually say: they say that she DOESN’T need to be seen to prescribe, unlike now!
Vets shouldn’t be allowed to overcharge for medication quite often the medication we use for our dog is a simple Anti-inflammatory, they charge 3 times the price of what you can get it for online at any ped medication retailer, however to discourage you from making savings they charge a ridiculous fee of £25 to write a prescription.
Vets make up to 30% of their profits from marking up (overcharging) for medications it’s wrong and should be stopped or at the very least streamlined and made fair so consumers can make savings from ped med suppliers.
Also when our dog needs an anti-inflammatory injection once a month we pay extra if the vet does it rather than the nurse, but they don’t tell you this we just found out by chance.
I believe Vets earn enough money through consultations etc and they are certainly not struggling financially like the average pet owner with increased food costs etc etc.
If they find out you have pet insurance they will throw every treatment they can at you to bump up the bill. They’ve got you between a rock and a hard place what can you do? , our dog is like a member of the family.
One time we were billed over £2000 for a barrage of tests after a Vet misdiagnosed a bee sting on our dog’s nose for cancer, subsequently our pet insurance went through the roof, probably costing us over £ 5000 in increased premium costs over the following years, in the end, it was cured by a human anti-histamine tablet, we complained but they offered no financial reimbursement.
People wonder why more dogs than ever are having to be rehomed, people just can’t afford to pay these ridiculous costs.
Vets are part of this problem, of course, they are necessary, and as pet owners we utterly rely upon them so please don’t rip us off.
it’s a real shame I don’t trust them anymore especially when it comes to the cost side, there should be a stricter code of conduct for stopping the overcharging of medications and complete transparency about how much they are making from it, In my opinion no more than a 10% markup should be allowed.
The average profit margin of a vet practice after staff costs etc is about 10-20% (operating profit of the big corporates is about 10-11%) depending on how you calculate it. Assuming that that was to be reduced to zero (at which point the practice probably closes, because who would put money into it?), a 10% limit on drug markup would probably mean a doubling of consultation fees, just to keep the place open.
Ok as a struggling tradesman next time I do a job for a customer I shall triple the price of the materials bill, I take it you would agree that this also seems fair then . You can say what you like but whatever way you put it, it is unfair to charge customers treble what the customer could pay for medication , especially when the consultation fees are far from cheap as it is.
Unfortunately,vets are charged much for their drugs ,than what online retailers purchase it for from the supplier.i really don’t know what sites you’re looking on for your info,but as a vet nurse,who first went into practice in 2016,I have to say that most vet practices have pay for a lot of machinery,that’s cost thousands and thousands.thats without other items such as needles,syringes,kennel liners,food for the animals ,drip pumps,washingachines,water, electricity,etc etc.it costs my current boss over 1000 pounds a month for the telephones…not the telephone bill,that’s seperate,but the telephone system!then internet, again on top.cotton wool.for example,from.asda is a quid.from.veterinarynsuppliers,£5 a roll.its very easy to get upset about vet fees,but you are paying for private healthcare.there is no NHS for pets.if you were paying for your medications.etc from the Dr,for consultations etc,you would be paying the same as what youre paying for your vet fees.having a pet is a luxury unfortunately,it’s not compuly.and to take on a pet is just as a commitment as having a child.
10-20% margin overall doesn’t give much scope for changing the total cost, though, does it?
I can pluck averages from the internet too for example The average lower end salary for Veterinarians is £48,485 per year and The average additional cash compensation for a Veterinarian in the London is £5,265, with a range from £2,596 – £10,679 or if we are to believe figures quoted on Indeed
Average base salary is £85,272. With a average salary increase of 8 – 12% expected in 2023
The median average salary for all workers in the UK is £27,756 so you tell me in this current financial crisis how is charging customers triple for medication fair. I understand you standing up and protecting your income but really no Veterinary practice is struggling are they it’s just simply greed.
If I was to charge my customers triple for materials they would walk but with your Pet , you love them, they are one of the family and you have to bite the bullet and pay it. That’s the only difference .I’ve said my bit.
Your figures for vets’ salaries are definitely on the high side! If you include referral hospital specialists and residents, then perhaps true, but there are very few GPs earning over £55-60k – most are on a lot less. Always the problem with mean averages: a few at the top mean that the average goes up a lot. For example, the mean salary in the UK is almost £40k, but the median is about £31k.
My dog is on Apoquel daily and will be on it for life. My vet insists he sees her every 6 months which obviously costs for an examination. Why can he not give a 12 month prescription?
Under the law (the Veterinary Medicines Regulations 2013) it is illegal to issue a written prescription for more than 6 months; any such prescription is automatically invalidated once it passes 6 months.
My dog has addisons disease. She has 6/12 bloods to check her electrolytes and I pay the vet for a prescription which I then use to purchase Zycortal, storing and injecting at home monthly. I update the vet on her weight and well-being as required. She is well and on a stable dose.
I’ve been informed today that the new legislation means I will no longer be able to store the medication at home myself or dispense it without being supervised by a veterinary clinician. (I anticipate this will also mean I’ll be advised I have to purchase it directly at a higher cost). When questioned I’ve been advised that injecting at home carries a risk to the prescribers licence. (Incidentally I inject in my day job so am confident and competent) I’ve looked at the new guidelines and can’t see the above implied, nor is zycortal a controlled drug.
Does this sound like an interpretation of the law to financial gain? The impact on myself and my dog is inconvenience, risk of missed doses and expense. The wider impact is likely to be more animals being given up as costs sore.
That is not what the new rules say. It is entirely within the prescriber’s rights to decide that the risk of side effects or errors is too high, and there may be a practice protocol change after an unfortunate incident (say), or being bought by a company with a different set of safety rules – but these regulation changes do not say that you cannot administer at home.
I have a couple of issues regarding vets and prescriptions. The first one is the fact that they charge a fee for each item prescribed on top of an already costly consultation. My prescription fees cost the same as the consultation. I do not see how these extra fees are justifiable. It reminds me of lettings agents charging clients an ‘administration’ fee for signing a contract, often running into hundreds of pounds. This was rightly banned by the government. There is no difference between that and the fees vets charge for what is in effect a punitive practice imposed upon clients because they choose to purchase their medication from online sources, which are always substantially cheaper. Government legislation states that vets are allowed to charge a ‘reasonable’ fee, whatever that means, but it is not reasonable to me. It certainly is for the vet, though. Sixty odd quid for no more than five minutes of their time. My cat has had a long term condition for eight years, and his medication had never changed in all those years. However, I HAVE to get the prescription authorised by the vet. And therefore I HAVE to pay the fees for the prescription, which is nothing more than a printout on a sheet of A4 paper. Thirty quid a pop, thank you very much. And remember, when the legislation was passed fifteen odd years ago, vets fought very hard indeed to try and stop the public from being able to purcase medication online.
That’s true, the profession did argue against it, and was probably wrong to do so – although I do wonder if that change has ended up accelerating the rise in professional fees that we’ve seen since.
I’d also point out that not all practices charge per item, a lot charge per prescription, which may contain multiple repeat items.
The reason for the charge is however important: a prescription isn’t just “a printout on a sheet of A4 paper” – the act of prescribing is assessing the patient and deciding what medication is most suitable, at what dose, whether existing combinations are still the most appropriate or should be changed, and whether other options need to be considered. It’s one of the most complex tasks vets do day in day out, and it’s a major source of liability claims when things go wrong.
Bearing in mind that the operating profit margins of most practices (including corporates) are in the 10-20% range, there’s not a lot of slack to reduce fees by as much as most people think.
Hi David, thank you for your reply. It doesn’t matter how you try to justify the highly inflated prices and prescription fees – which I don’t believe are justified, despite what you say about the process – it’s always the public who have to pay through the nose. Always. Vets are driven by profit and are very clever at finding ways of increasing that. For example, prescription fees. And charging for unnecessary treatments (please don’t say this doesn’t happen!). Vets are part saint and part manipulator, but there you are.
Besides, I would expect nothing less from a veterinarian professional to defend the industry he works in.
I would expect nothing less than for a veterinarian professional to defend the industry he works in.
That, of course, is your prerogative. However, when you look into the economics of any industry, it’s always more complicated than the client wants it to be, when they’re looking for a straw man to blame because the price of expensive goods or services is high!
With regard to unnecessary treatments it probably does happen. But it shouldn’t, and it’s a breach of our (legal) Code of Conduct. And there’s no way I’d endorse it or recommend it.
I have Golden Retriever who has been on Sotalol for 5 years, to deal with heart murmur and arrhythmia. He has a heart scan and 24-hour ECG monitor roughly every 18 months and also used to have a check-up every 6 months. Around two years ago, my practice started to demand a “medication review” every 3 months, which incurs a standard consultation fee of £61. Two of them were already part of my 6 monthly check-ups but now I have to pay an additional £121 a year for the interim appointments, just to continue receiving the same medication that my dog has taken for the past 5 years. The practice state that the 3 monthly checks are mandated by the RCVS and that reviewing his medication every 6 months is not acceptable. Is this correct that a 3 monthly meds review is mandated?
The demand of another 3 appointments per year coincided with their takeover by an American venture capitalist group, alongside the mandating of Pet Health Club membership, the doubling of their prescription fee and the doubling of the consultation fees. I’d love to find an independent vet but unfortunately where I live it’s now one big cartel, with all vets being bought up by a couple of large nameless venture capitalist groups.
There is no law that requires a blanket 3 month check up (although there is for 6 monthly ones). However, how frequent the prescription should be is down to the professional judgement of the vet as to how often it is necessary to review the patient and check that the dose is correct and there are no side effects, and that the underlying disease is not progressing.
It’s worth bearing in mind for this med that the new regs would permit at least some check ups to be done over the phone or a video call, not necessarily a full consultation in person.
Hi could you possibly clarify for me, my 2 housecats have ear mites which is treated with prescription anti flea treatment, it’s on repeat, do I now have to pay for monthly consultations as well as prescriptions? I’m panicking as this would take the fee from £34 per month to well over £100 per month, I’m also concerned this will impact PDSA as more people who managed basic costs before will no longer be able to keep up with the increased charges. I have insurance btw but am on low income
If the product is prescribed for repeat use, then no – your vet will just have to put a repeat prescription on file and it can be dispensed every month or every quarter.
My rabbit sees the vet at a minimum once per month (sometimes weekly) and has medication and painkillers for a number of life long conditions like arthritis (which causes him to have painful wax build up in his ears) and kidney disease.
Previously I was buying larger bottles of meds with a repeat prescription. Now due to this “law change” I can only get a tiny months worth’s bottle. I anticipate this to cost me £350 per month. How can I afford that??!
On top of all his other costs? Do you know what will happen?! Obviously no thought had been given to this, so I’ll tell you! People will start giving human medication which is a fraction of the cost yet not suitable for pets (or they don’t have a clue of dosage), people will have to get into debt, pets will be abandoned to already overrun pet rescues or simply abandoned in the streets. Have you seen what is happening in the USA with rabbits abandoned multiplying?! Let me direct you to cases of 50 rabbits on 2 occasions in Florida. Who on Earth thought these changes would be helpful???!
Well done, thanks for the additional debt and depression you are causing me.
The rule change doesn’t mean he needs to be seen more often, or that you can only buy a small bottle. As long as the original prescription is compliant, nothing needs to change, unless there is a clinical change in his condition which the vet has to respond to.
Take a look at the official guidance from the RCVS here.
My dog has an ear infection prescribed ear drops so I paid for consultation fee I can see why they want to look in ear after the course but as they already know what the problem is why should pay another consultation fee
Because if the drops contain an antibiotic or an antifungal (and they will!), the vet is obligated to see the patient again before they are permitted to prescribe another course. The reason is to minimise antimicrobial resistance, which is a major problem too.
I was charged £65 on the 2nd September 2023 for a 5 minute consultation where a vetinary nurse checked my one year old spaniel. Then prescribed Dronotal and Netgard. Just to put this into perspective, my dog underwent surgery 8 weeks ago and has been visiting the practice regularly for follow up checks! So far this year his treatment has been over £4,000.!! Insurance has paid for some but not all.
As of 2nd September, it wasn’t permitted for vets to prescribe antiparasitic meds without physically seeing the patient. The RCVS has put the deadline back since then, and moved it to 12th January, for that particular aspect of the rules. However, once the vets have written up a prescription on the clinical records, they are permitted to dispense the medication against that prescription for up to 12 months according to the RCVS.
Hi, I have a 12 year old male cat that has had a urinary tract problem for about 11 years now, his brother also had the same problem and more, so we know how to deal with it, he has a bout from time to time and was prescribed hypovase which he has been on since he was diagnosed with urinary tract problem , we were also told to put him on prescription food for urinary tract problems which he has been on ever since, we have delt with this so we know what the signs and symptoms are and what to do and when to give medication , when we are getting low on the medication we contact our vet who say 9 times out of 10 they need to see him before they will do another prescription, he doesn’t do well going to the vets, so does this new prescribing rule mean that he doesn’t need to go every time they say he does ?, many thanks Paula
Yes, that’s correct: it means the vet is not legally obliged to physically see him before prescribing. That said, whether they do decide they need to see him is down to their professional judgement (based on how progressive the condition is, and whether they can gather enough information to safely prescribe from a phone or video call).
I’ve requested a repeat prescription for my 15 year old…old dog but well with medication…and belongs to HPC at my vets.
She was seen on March 23rd 2023 by a vet. I’ve been told they can’t prescribe (repeat prescription for incurin which is for incontinence) without being seen. They will see her at a reduced consultation fee of £48 and prescription will cost £21.49… my understanding is that if its not a controlled drug that we should be able to get a repeat without the need to be seen..her health is the same so no changes.. the alternative they have offered is to give us a one month of the medication at a fee of £39.00 (tablets cost £12.10 online). This would take us to October…my dog needs to be seen in November for an appointment for a repeat medication for loxicom which she’s on for arthritis. They are saying they have to see the dog as per new guidance every 6months..it would be just within the 6months if I got the repeat next week..(she was also seen in May but by a veterinary nurse) I thought the guidance said that my dog wouldn’t need to be seen to get a repeat..and anyway said I’m sure the guidance didnt say they had to charge as much for a consultation just to to issues a repeat. Feeling confused and I’m sure the vet I spoke to earlier was just avoiding the topic of what the regulations actually said .
OK, I don’t know what the reasoning here is, but the new rules, now in force, specifically say that they do NOT need to see the dog at all to prescribe a non-controlled drug that isn’t an antimicrobial. The vet may decide that they cannot prescribe safely without a physical examination (i.e. that they cannot gather enough information over a phone or video call), which is down to the individual vet’s professional judgement, but these new rules seem to be intended to reduce the number of physical examinations actually needed, especially for repeat prescriptions. I would be inclined to politely write to the practice and ask them to explain their reasoning; it may be that there is a very good reason (checking for disease progression, for example). If you want to see the actual text of the new rules, you can read them here.
My cat is on Thyronorm for 4+ years. I have been seeing the vet every 6 months and getting a 100ml bottle which lasts 3 months. They would previously let me have an interim prescription, so I would avoid the extra consultation fee of £45. Now they say I must visit every 3 months, so this means I will have to pay an extra £45 every time at no extra benefit at all so they can weigh the cat. 6 months was fine, the RCSV are not thinking of animals on long life treatments. I have argued with my vet that this is not justifiable. The prescriptions and consultation fees will now be £85, and the medicine online then costs me another £70, but still cheaper than getting it direct from the vet. I know pet ownership has gone up, but long term pet ownership will decline if vet and insurance costs are becoming OTT. This change is not good news for us pet owners and is self serving for vets to line their pockets.
I don’t know why your vets have decided that they need to represcribe with a clinical examination every 3 months, because the new rules say exactly the opposite, so that can’t be the reason. In fact, one of the major reasons for the change was that it would reduce the need for unnecessary physical examinations. I would be inclined to ask them politely, in writing, why they have taken this policy – there may well be a good reason, such as progression of the disease at the last visit, for example. If you want to see the actual new regulations, you can read them here.
I’ve just phoned my vets for a repeat prescription of Vetmedin that my 9 year old has been using for the last 8 months. He had a second heart scan in July which confirmed he still needs the medication. The vet has told me they won’t prescribe until I have another consultation. I’m fuming. He obviously needs the medication. It’s a complete rip off! I now have to find another £40 consultation for them to say yes his heart murmur is still there
The new rules do not make it mandatory for the vet to dispense remotely, it is at the vet’s professional discretion. I would be inclined to politely write to the vets and ask why this is, and what their reasons are; there may be a good reason for this (for example, the underlying disease might be at a high risk of rapid progression).
So what is the point of the new legislation? No vet will allow someone to get prescribed drugs without the cost of a consultation thrown in. Allowing the vet to exercise their own discretion is exactly what they will do, and the public will end up paying exactly what they did before.
In almost all practices, the vet doesn’t set the fee, remember!
And this is where competition will kick in.
So my dog is on Apoquel and has been for the last 5 years and so now I will have to endure additional cost every 6 months to get a prescription. I like most on here just see this as another money making scheme. So I will have this additional cost every year for the vet to look at his skin, check his eyes nose and weight for them to prescribe. Joke
No – it means they DON’T need to be seen every 6 months any more to dispense Apoquel!
Well I’ve just gone to collect my dogs repeat prescription to be told he needs a consultations (last seen in March) due to new laws.. therefore I feel you are wrong unfortunately as I questions this with the consultant as this is an ongoing allergy however I was out in my place and told they will not prescribe without a consultation.
I would query this in writing – and check with the actual new guidance here.
Disgraceful state of affairs for the poor animals of people who can barely afford to pay the bills and out a meal on the table why shouldn’t we be able to own a dog – the truth is it is too expensive to do so anymore. The minute you set foot inside a veterinary practice you are paying out before you even have a diagnosis or prescription in hand. Very sad for many 😢
Veterinary care costs money – just like human healthcare does. These reforms are intended to reduce the cost of managing ongoing health problems – that was why the PDSA signed off on them.
We know vet care costs money but some of the chges are extortionate.It looks to me as though vets are deliberately mis interpreting the new rules and chging consultation fees when not necessary.!
I don’t know how they can merit chging £25 for removing tics which takes seconds,or cutting nails £20 ..
My vets chges for routine vacs is ridiculous.,
Had one dog vaccinated in April £40,one vaccinated in July now £62 ,if that’s not extortion I don’t know what is.
Sounds to me as Animal care is going the same way doctors have telephone consultation(wonder what chge they will have for this!)
I have had dogs cats etc all my life and don’t see why I shouldn’t be able to keep in having them or do you think only rich people should be allowed them.
Is all this happening because if the concerns raised recently about vet chges.
The reason for price increases recently is quite straightforward: inflation. Everything, from drugs to equipment to fuel to staff wages are all going up, and that money has got to come from somewhere. In addition, a lot of premises and equipment is leased or has a mortgage behind it, and as interest rates rise, so does the cost of servicing that debt. It’s also worth bearing in mind that, worldwide, medical (and by extension veterinary) inflation is almost always higher than general inflation, because as we can do more, so people want to do more and better, requiring newer, better equipment, procedures, drugs, and even vaccines and other routine treatments, all of which cost more than the older equivalents.
The other thing to bear in mind is that over 50% of vets are owned by corporate groups, meaning that the vets in the practice have no say in the prices – but even so, one of the biggest corporations posted a gross profit margin (before tax, dividends, or even investments) of 13% last year – so even if they took no profit at all, the bills wouldn’t change much.
The CMA review is something most vets that I know have welcomed, because they know they aren’t making massive profits at the front line. However, it also seems to be focused on something slightly different – transparency of pricing and competition, rather than absolute prices.
In the case of the changes in prescribing rules, one of the reasons given for the change was actually to help make veterinary care more accessible, by not requiring an expensive physical consultation. The practice has to cover their costs, but if they can see 3 patients virtually in the time it would take to do one physical consultation, it means prices can come down.
Hi David, I do not believe this legislation will make a jot of difference. If vets have fewer paying consultations to rely on, where is the lost profit going to come from? An increase in presctiption charges for one thing. Forgive me fot being cynical here, but vets and the corporations that run them are hard nosed business people who are motivated by profit. The amount they charge for medication is outrageous.
I would point out that very few vets have any say in the fees in their practice nowadays – almost all of us are salaried employees.
But from the economic point, it’s always better business to sell less expensively to more people, and as a remote clinical assessment is quicker than a face to face one, it’ll only be a matter of time before someone realises that and outcompetes their rivals.
My vet won’t give my cat his flea prescription even though he’s on a plan where he gets them! He was only seen a few months ago when seeing him for asthma, he’s been with the vet for last 2 years and has been on same care plan since a kitten
My cat finds very stressful and will have a review in January, their saying he will have to see him every time they prescribe!
That is true – it’s what the new regulations say. However, the RCVS have also said that a written prescription on file once issued can last for 12 months, and the product can be re-dispensed against the original prescription during that time.
I have a pet plan for my dog who is 10 months old which includes health check spot on and worming tablets went to get my monthly supply and was told my pet would have to have a health check before they could issue the medicine The check lasted 5 minutes and cost me £45 pounds bearing in mind I sell pet food and the medication can be bought in pet food warehouse or in someintanses can be bought in chemist wasn’t best pleased
The new regulations state that for worming and flea products, a physical examination is required before they can prescribed. Now, this part of the new rules doesn’t kick in until January, but if your practice didn’t have a suitable prescription on file, then they would need to see you to put that on their system for future dispensing.
Update- on my previous comment. Just received call from vets to say they have received an email updating them and that they can now prescribe my pup her flea tick and worming tablets without a consultation.
Hahaha sorry I clearly replied too soon…!!!
I have just received a call from my vet to say that she will not prescribe flea and tick and worming tablets for my 1 year old pup until I pay a consultation fee of £24. My pup is on a monthly pet plan with the vets, the cost of which has increased from £13 to £18 per month. Pup was seen by vet 3 weeks ago for spaying and the prescription for flea tick and worming has not changed since she was first registered with this vet as an 8 week old puppy. She has had no issues on this prescription. I understood that there is to be a delay of implementing this new rule to January 2024. My pup is due her 1 year annual review in October 2023. Why is my vet not waiting until her annual review to ensure that their records are complying with new rule. Are vets misinterpreting this new guidance?
I have no idea why they’ve decided to require an additional consultation now when there’s one due in a month’s time – as you say, the implementation has been delayed! In fact, it’s situations like this that were the reason for the delay or “grace period”…
And it’s not as if the practice probably has loads of capacity – every vets I know of is massively oversubscribed at the moment, so adding an additional consult doesn’t make sense, unless there is a specific reason we’re not aware of.
It might be worth having a chat with them and asking why this is being requested – there may be another reason.
Surely the time taken by a vet to do a video assessment will have to be paid for by the patient. I cannot imagine that any Veterinary practice will be willing to do this for free and lose the money that would have been charged for a physical visit.
I would however be very surprised if competition didn’t mean that prescription reviews remotely weren’t offered cheaper after a while.
My vet will not give me a repeat prescription even though they have seen my dog a few times now.she has been treated for the same problem for months now.why can’t l get a repeat prescription with out a consultation.
It depends what the problem is and what the drugs are!
In some cases, it’s not possible to know without an examination whether this is the same problem, or a new one withy similar symptoms.
So nothing is happening about the time span of prescriptions? My dog has dry eye so for the rest of his life he will have to take optiimune. But I have to pay the vet £35 every 3 months so I can get the drug online. Money for nothing. Why can I not get a prescription for the year?
Because UK law (the Veterinary medicines Regulations 2013), written by the VMD (an agency of DEFRA) have placed a legal limit on written prescription of 6 months: it is not legal for a prescription to go on longer than that, and the RCVS have no control over it.
However, these new rules would at least potentially mean that your 3 or 6 month appointments could be remote, over a video call, for example.
The issue here is whether the dose is adequate, and for that a Schirmer Tear Test is the only real measure; however, it might be possible to go to less frequent physical checks if he’s clearly doing well and is stable.
As an aside, the VMD are currently working on a new update to the VMRs – the consultation was early this year, so we’ll have to wait and see what they come up with…!
I understand the sentiment behind this but the additional cost of repeated consultations will deter people using vets for some treatments.
Getting help for feral cats is next to impossible if they cannot be trapped therefore they will not be able to access antibiotic treatments.
But it will also mean fewer appointments needed if other drugs that aren’t antimicrobials are to be prescribed.
We’ve horribly over-used antibiotics over the years – especially in feral animals, I think – and putting them into a more controlled category than most other meds does make sense.
I am curious -will the “exceptional circumstances” still be permitted with prescribing without a physical examination? For example, my Freddie (Cat) is physically extremely violent towards all the veterinary staff when he goes to the vet, so an examination is impossible when he is awake. He routinely goes to the vet 3 times a year, once for his boosters, once for his six monthly health check and once for a full examination and bloods under sedation, as he is on several medications. Of course
if he is unwell I make an appointment and take him in , and depending
on what’s wrong, either everyone does the best they can from a safe distance, observing him through the bars of the carrier, or he is admitted for examination and tests under sedation. If, for example, he was quite well, but for some reason his usual flea control wasn’t available when I ordered it from the vet, would I really have to take him in for an “examination” (remembering no examination is physically possible!) before he could be prescribed an alternative, or would he still be treated as an “exceptional circumstance”? When he is awake it just isn’t physically possible to take him out of his carrier, to protect the safety of every one in the room. He even has his boosters delivered through the bars of the crush cage, as the last time anyone tried to do it the traditional way, a lot of human blood was shed, even with gauntlets! The whole experience of having to go in his carrier to the vet is also extremely stressful for him. I’m just curious, as although the animal’s well being is of course of paramount importance, so is the safety of all the veterinary staff!
The exceptional circumstances listed for prescribing in the extended RCVS guidance do include animals that cannot reasonably or safely be examined!
Thank you for this reassurance! Freddie had to go the vet yesterday as he wasn’t well. In the end he had to be sedated for an examination, as everyone was becoming worried he might have bladder issues. Fortunately this wasn’t the case, and they think it’s just a GI flare up, he’s been given pain relief and antisickness injections and we have to keep an eye on him for a few days, and ring if we’re worried. Sedation is obviously the way forward when he’s unwell and needs to be examined, but I’m glad he (and the vet staff!) won’t have to go through this just for a meds change!
As if we don’t alreay pay extortionate amounts of our hard earned money. So More money for the vet is how I see this.!!!
Why? these changes mean you need to see a vet less often, as remote prescribing will be an option?
I don’t think remote prescribing will be free of charge!!!
Of course not: but it might well be quicker and cheaper!
So area comment is valid.. money making scheme
No: it is illegal under the VMRs to prescribe for longer than 6 months without repeating the clinical assessment, this has been the case since 2005 and has not changed.
What has changed is that your vet will not need to see your animal to prescribe for most meds.
That’s fine if you can get to see a vet
Of course, that most meds can be prescribed remotely will hopefully mean that there are more slots available!
Just an excuse for vets to make more money, I took my dog for an ear infection, cost 78 pounds for consultation and 14 tablets, the tablets cost just 9 pence each, but could not get them elsewhere without a prescription from the vet. [removed as defamatory]
My vet charges £67.50 per consultation
My dog has allergy leisons and requires isaderm and sometimes antibiotics when he has flare ups. The isaderm costs me nearly £25 for a 15ml tube This does not go far on a 40kg Anatolian Shepherd mix. My surgery have told me that every time I need more isaderm, I have to book a consultation, discounted to £65 as it is for the condition that they have seen and treated, possibly 2 weeks earlier. So, under these new regulations I could be spending, with VAT, over £100 to get the isaderm. Before, the vet would prescribe the isaderm provided she had seen my dog relatively recently. My dog has a number of health issues so his visits to the Vet are fairly regular so it is not as though he is never checked healthwise.
Although the new rules were put in place primarily to increase convenience to clients and access to veterinary care, in this case you are going to lose out, because (quite rightly) there are extra restrictions on antibiotics.
Although it would be legal for the vet to issue a standing prescription that could be filled, and you could ask for it, it is frowned upon under antibiotic resistance control measures.
The changes will mean you need to see your vet less often, as more medications and follow-up checks can be prescribed remotely, though…
I have just found out about this, but left the vet practice before I knew, which I now know was due to the change and how insensitive it has become to the pet and owner. This will never work with some species of pets, or owners that are not the experts that are now expected to acquire the expertise rather than the care given by the practice for the welfare of the pet.
After major surgery, to make checks all they want is a phone call and photo of wound. I am sorry, but we as owners are not equipped to manage treatment that is expected from us, or pick up any areas that could be deterioration. Physical checks should be done after 3 days and then 10 days, so nothing is missed forvthe welfare of any pet. I am left stunned and distressed, by the changes introduced by the vet practice. I had a difficult time calming my pet down from being traumatised by the changes. This is my experience. I am really concerned. This needs a definite review.
Interesting different opinion, thank you!
Remember, this does not mean vets HAVE to prescribe remotely – only that they can if they feel it is appropriate and professionally responsible.
This new legislation can only have a negative effect on animal welfare. It clearly will massively increase the costs & inconvenience of pet keeping, not to mention the funding of animal charities. It appears to assume that pet owners en masse are incapable of judging whether their pets have a flea problem; or if they see a tapeworm segment, that their pet has a worm problem – or to choose appropriate medication online or in the petstore. Also that the client cannot actually read & understand the instructions that are sold with the treatment (& printed on the container). (Multiple language needs are managed with other items such as food & electricals.) The upshot to the big increase in expense & inconvenience (especially for those who have multiple pets & /or live a long way from vets &/or have been making sensible arrangements for many years based on intelligent observation), is that even more people will give up their pets to already overflowing rescue centres, abandon them on streets or rapidly plan to rehome them-if possible, as has occurred since lockdown finished. Expensive treatments may have to be abandoned & the pet put to sleep, since it cannot suffer once dead. Pet keeping is mostly for enjoyment of companionship & is well-known to alleviate depression & encourage social activity. Well, now its going to be a UK-wide source of permanent extreme anxiety & rage, & antipathy to vets -whether or not it was their decision to change the rule – & vets get enough aggro already, judging by the warning signs in receptions. Vet treatment is private medicine & therefore very expensive anyway.
There’s been advice for years re horse-wormers to be used only when required for the same reasons of increasing resistance & environmental issues. The average pet (& horse) owner (& especially the commercial puppy & kitten farmer) was already averse to spending more than necessary on parasite medications, so I fail to see why anti-parasitics have to be ‘state’ controlled, unless the bodies behind the decision are being funded /influenced by the manufacturers. Education would be a better way.
Pharmaceutical companies only develop products that will make a huge profit for their backers. Is the government trying to drum up funding from pet owners to develop new anti-biotics? It probably expected an increase in sales if owners were forced to follow a more frequent routine than they considered necessary, & it looked with interest at the huge increase in pet owning since lockdown began. Perhaps a few newspapers will investigate the powers behind the decision? I am curious how this rule change affects farmers, who (as well as work dogs & family pets) have thousands of farm animals, & regularly have to give treatments for parasites & other problems. Does the prescribing vet have to personally see each cow, pig, sheep, chicken, three times a year? Or by video link round the field? And if not, how is a farmer different from experienced, knowledgable pet owners? If the current government has approved this change of rules, maybe disadvantaged pet owners should vote for the opposition at the next election. At the very least, this sort of rule change should be introduced with a 15 year warning, (on paper & digitally) so that people who would not have acquired a new pet if they’d known about it are not seriously disadvantaged, or their pet.
There are major concerns about the environmental impact of flea and worm treatments, as well as resistance to drugs which are needed in human as well as veterinary medicine, hence the fact that there are different restrictions on them from other drugs.
HOWEVER… Before the rule change came in, your pet needed to be seen by your vet at least once a year to be prescribed POM-V flea and worm treatments, that could then be dispensed over the rest of the year until the annual appointment came round again.
Now that the rules have changed, your pet needs to be seen by your vet at least once a year to be prescribed POM-V flea and worm treatments, that can then be dispensed over the rest of the year until the annual appointment comes round again.
So what exactly is the problem???