As vets, we regularly get stick over animal medicines. Does my dog need that vaccine? Why did you give my cat that wormer? Isn’t there an alternative treatment with fewer side effects? These are all clinical decisions, and we’re all prepared to debate the risks versus the benefits of any medicine choice. But one of the things that really hurts is where we are constrained by the law, do our best in accordance with the law, and then get slated online or in person for it.
My colleague Pete has written an excellent blog about vets fees in general, but he didn’t cover the medicines side. So, in this blog, I’m going to explore the UK’s medicines laws in a little more detail, and try to explain some things that people find confusing… For example, why it is that veterinary drugs are more expensive than human ones, why we can’t prescribe the cheaper human version, or why we can’t accept unused drugs back into stock for a refund.
It’s all about the money…
No, it isn’t. There are very few vets who are on commission – for most of us, we earn our salary whether we prescribe something or not. Even when we are, we’re professionals – our duty of care is to the patient in front of us, and there are very few vets who would deliberately break that. Any that do, bluntly, do not deserve to be in this profession. I will happily talk about medications, and if there is a legal alternative that’s cheaper, I’m happy to supply or prescribe it. The trouble is, that isn’t usually the case…
But even if you don’t believe that, remember that apart from anything else my Membership of the Royal College of Veterinary Surgeons is what allows me to earn my living. When I first qualified, it was drilled into us that the easiest way for a vet to be struck off was to breach the medicines laws, and that’s not something I’m willing to do.
What laws govern medicines?
There are three key pieces of legislation that govern the use of veterinary medicines in the UK – the Veterinary Surgeons’ Act 1966 (VSA), the Veterinary Medicines Regulations 2013 (VMRs) and the Misuse of Drugs Act 1971 (MDA).
The VSA sets the scene, making the point that prescribing a medicine (i.e. the act of deciding which medicine a particular animal should receive) is an act of veterinary surgery and that therefore, with a few exceptions, only a vet can make that decision.
The VMRs cover the nuts and bolts: how medicines are classified, authorised, sold, supplied, by whom and to whom, and so on, while the MDA covers “Controlled Drugs” (CDs) – those with significant potential for abuse.
Myth 1: Veterinary medicines are either prescription or over the counter
There are actually many more classifications than that! In general, we divide veterinary medicines into five categories:
- POM-V – Prescription Only Medicine, Veterinarian. These drugs may only be prescribed by a vet, and can only be supplied by a vet or a registered pharmacist. The vast majority of medicines used in animals fit into this category. This includes all antibiotics, most painkillers, and many of the most effective flea and worm treatments.
- POM-VPS – Prescription Only Medicine, Veterinarian/Pharmacist/Suitably Qualified Person. These are drugs, generally, for the prevention, rather than treatment, of disease, in food producing species (defined in the UK to include cattle, sheep, pigs, and horses). They can be prescribed by a vet, or a pharmacist, or a Suitably Qualified Person, or SQP, and are commonly sold at feed merchants, farm stores, and online.
- NFA-VPS – Non-Food Animal, Veterinarian/Pharmacist/Suitably Qualified Person. Again, these are mostly drugs for preventing disease, but in companion animals such as dogs and cats. Most of them are flea and worm treatments.
- AVM-GSL – Authorised Veterinary Medicine, General Sales List. These are the least heavily regulated medicines because, in general, they have the least capacity to cause harm, and may be sold by anyone. You can often find them in supermarkets, but they are often the least effective drugs on the market.
- SAES – Small Animal Exemption Scheme. These are antiparasitic drugs that are used in small pets (cage birds, gerbils, guinea pigs etc) and are exempt from normal medicines laws. Again, can be sold by any person to any person without restriction.
On top of that, there are 5 categories of Controlled Drug, which are potential drugs of abuse, have much more stringent controls on their use, recording, and storage.
Schedule 1 drugs (such as LSD) cannot be used without a Home Office license and are not generally used in veterinary medicine. Schedule 2 includes potent painkillers like methadone or ketamine, and anaesthetics like ketamine; these are very highly controlled. Schedule 3 is for slightly less addictive drugs like the medium-strength opiate buprenorphine, the barbiturates and midazolam; and Schedule 4 is a step lower again, for very weak opiates (butorphanol), diazepam, and hormonal preparations like anabolic steroids. Schedule 5 is for products with very low concentrations of an active ingredient that would otherwise be controlled more tightly, such as the codeine in paracetamol/codeine preparations.
Myth 2: Vet medicines are the same price as human ones but vets inflate the prices
Not true at all – in general, veterinary medicines are much more expensive for us to buy than their human equivalents, because the potential market is smaller. It costs many millions of pounds to bring a veterinary drug to market, and the manufacturers want to get their money back – but if a drug is licensed for dogs (say), there are 8 million in the UK, compared to 65 million humans. So the market is only ⅛ the size, so the cost has to go up.
In addition, human drug prices are pulled down by the massive buying power of our NHS (and the state healthcare systems of other developed countries), which makes the drug companies compromise. That isn’t the case in the veterinary world.
Myth 3: Vets can prescribe human alternatives but choose not to
Prescribing law in the UK is very, very clear on this. I can indeed prescribe a human drug but ONLY if there is no suitable veterinary alternative. It is a criminal offence to use a human medicine instead of a licensed veterinary one in an animal for reasons of cost. If the patient is allergic to the veterinary form, or they are so big or so small that I can’t dose them accurately, or there simply isn’t a veterinary form, then fine. But just because it’s cheaper isn’t an acceptable reason!
Myth 4: Vets refuse to give out prescriptions
Actually, we’re not allowed to. If you want a prescription to buy online, we have to give you one. However, we will specify the specific medication on it (and you’re not allowed to fill it with a human generic, see above!).
The other thing to be aware of is that on the internet it’s buyer beware. I’m aware of a number of incidents of (very convincing) fake medicines being sold by unscrupulous internet sites. Buying online is great – just make sure you’re using a legit company; I’d recommend you choose one accredited by the Veterinary Medicines Directorate’s AIRS scheme.
Myth 5: Vets won’t repeat prescriptions because they’re losing money
In reality, the length of time a written prescription can last for is specified in law – 6 months for most drugs, 28 days for the majority of controlled drugs. A prescription for longer than that is not legally valid. In addition, we are required to have carried out a clinical assessment of the patient before prescribing medication, and we are also obliged to make sure that the animal has been seen recently enough that they are genuinely “under our care”. For most vets and most animals, most of the time, that means within 6 months, although for some products we may choose to allow a 12-month period.
However, for unstable or sick patients, or for drugs with a high risk of side effects, we may decide it is safest to see them more frequently to check there aren’t any early, subtle problems that an owner might miss. Money isn’t really a factor for most vets – we’re far more afraid that we might miss something that proves fatal to your pet than that we lose cash!
Myth 6: Vets choose not to accept returns
Again, it’s a legal restriction – if we can’t guarantee exactly how the medication has been stored, we cannot ethically redispense it. A medication that has got wet, exposed to too much light, or too hot can be chemically altered (not just fridge stuff – a radiator or a car in summer can easily get hot enough to damage even a tablet in a sealed blister pack). Usually, it “just” doesn’t work properly; however, in some cases it may actually become toxic and harmful. It isn’t worth the risk. Any drugs you return won’t go back on the shelf – they’ll go in the pharmaceutical waste bin (which, by the way, we have to pay to get disposed of safely).
The medicines laws are very detailed, and I’ve just skimmed the surface here; however, if you want to know more, talk to your vet! Most practices will be more than happy to explain why their policies and protocols exist.
You may also be interested in;
- Can I get a prescription for my pet’s medicine?
- Why do vets’ prices keep getting higher and higher?
- Why did the vet prescribe… antibiotics?
- Why did the vet prescribe an “NSAID”?
- Drug scares – how do I know what is true?
- Can you give human medicines to your pet?
- New laws for veterinary medicines come out this week
Discussion
My dog has had an eye ulcer for the past 2 months, we were taking her to the vets weekly and they prescribed loxicom, chlorimfenical eye drops and plasma drops, when her ulcer started to get smaller, I was less inclined to carry on with the weekly visits as it was costing me too much money and leaving me no money for basic living. I told them I wanted to bring her every 2 weeks. It was getting better still to the point where the eye ulcer isn’t really visible anymore and all that is left is the cloudiness when shone a light into her eye. I’ve asked that the medication be continued and that I’m happy to continue paying for that but they are now refusing to issue any meds without seeing her even though they saw her 2 weeks ago and agreed that her eye is looking lots better. I’ve told them I physically have no money left to pay for an appointment. One of the times they agreed to let me pay for all treatment and medication when I was paid 2.weeks later and so I did. I’ve asked them if I could do that with medication this time and not to have an appointment and they are saying they don’t do that there. I’m currently waiting for them to get back to me but I’ve had this 2.weeks ago when they forced me to go or I wouldn’t get any more meds for my dog. Is there something I can do to help get the meds without the expensive trip to the vets? I’ve looked to see if I can take her to a PDSA vets but there isn’t one in my area and so I don’t have a choice but to pay for her vet experiences even though I’m on benefits.
The reason is that there are now new regulations that prevent the vet from issuing a prescription for antibiotics – such as chloramphenicol – except at the time of a physical examination. Which is sensible – these are very powerful drugs and with antimicrobial resistance rapidly coming down the track, it’s not just animal health but human health that is in very serious jeopardy from overuse.
In this particular case, it might be worth a telephone conversation with the vets to see if she actually still needs the antibiotics – it is very unusual to keep a dog on the same antibiotic for more than a month, so she might not need them.
However, it’s also worth remembering that it is a criminal offence to use these medications on an animal without a prescription.
Thanks for replying,.she has been having the same meds for 2.months now, the ulcer isn’t fully gone but has just got the blue cloudiness in her eye still..the ulcer itself isn’t visible any more. They saw her 2 weeks ago and agreed that the eye is getting better and to carry on as we are. I just can’t afford the consultation, if it’s a toss up between paying for a vet to tell me what I already know and the medication that is slowly working, I’d rather buy the meds.
The problem is that even if they wanted to, the vets can’t prescribe more of it now without seeing her physically.
My dog is on .labrela injection every 4 weeks at a cost of 75 pounds, today I was charged 96 pounds when ask why theysaid it is a legal requirement every 3 months for the consultant fee to be add is this true I thing its disgusting.
No, this is not a legal requirement per se.
What is a legal requirement is that the patient undergoes a clinical assessment by a vet as such intervals as may be clinically relevant – usually every 3-6 months, and almost always no more than 6 month intervals. The vet would be entitled to charge for their time carrying out that clinical assessment, even if the time was not charged the for a normal injection, where the medication isn’t being reviewed and reassessed.
I paid £52 for 28 Vidalta 15mg tablets. 3 weeks later my cat had to have a reduced 10mg tablet and I was charged £33 for 14 tablets. This makes no sense and surely they should of been at least £26?
It depends on what the incorporated dispensing fee is, compared to the cost of the medication itself. Also, different strengths of a tablet may be priced differently by the manufacturer, the wholesaler, or the vet practice.
Your best approach would be to ask the practice how the fee was broken down, as you are entitled to that information.
My cat got a bad mite infestation in his ear and my vet refused to let me bring him him, told us to go get something at Walmart to put in his ear. We did that and now our cat has a swollen lump behind his ear that is getting bigger and the vet still refusing to let us bring him in. They said they call back today but never did. What is wrong with these people? Can I report this animal hospital?
I don’t know what professional standards vets in your country are expected to abide by, but over here refusing to see a patient would be a matter of of professional misconduct. I definitely think you need to write to them expressing your dissatisfaction and meanwhile seek a second opinion sooner rather than later.
My vet will not prescribe a certain flea tick medicine citing it is against the law without an annual exam. Is this true?
It is, yes – but it’s quite complicated. There’s a new set of rules that are quite complex, so take a look at our blog on this specifically here.
My 8 year old dog is on epiphen and libromide for her epilepsy and has been for over 6 years. We buy the meds online ourselves as its much cheaper and this requires prescription from the vets.
With libromide they are happy to do 6 months worth on 1 prescription however the epiphen they will only do 1 month. Because they take so long to issue the prescription and then we have to post it to the company we buy the meds from its sometimes quite stressful ensuring we have them in time.
The vets won’t do more than a month’s worth and have said they are not allowed due to it being a controlled drug, however looking online RCVS imply they can prescribe more for long term conditions. Is this correct? The vets seem to take offence whenever I question it.
Thanks!
It is recommended that only 28 days are prescribed at once; however, you are right that the RCVS do permit remote prescribing and, under some conditions, longer prescriptions (especially if instalment prescriptions) of controlled drugs. However, the 28 day limit is the default set down by the RCVS (due to the Home Office guidance) except in specific situations.
My dog has been diabetic for around a year and a half. I’ve never had an issue with the vet giving me a prescription so I can purchase insulin online but today they have refused stating that they’d be breaking the law if they issued a prescription before checking her blood glucose levels. Is this true?
Not entirely, it’s a touch more complex. The VMRs and RCVS (our regulator) state that the vet must be confident that they have enough information to be able to prescribe safely, What this looks like will vary from situation to situation.
My dog was given a perscriptions for her past surgery and it suppossed to be for 5 days. The medince is a liquid where I has to get the medication inside the tube to give to my dog. The medication didn’t last for those 5 days. Is this a problem or normal to happen? I just want to make sure she is okay. Also, If you can I want to know if UCDavis is a actual good school to go to. I have no one else to ask and im afraid some info would be bias. Any information would be great!
No, that’s not normal – I’d be concerned that there’s been a dosing mix up, so do check with the prescriber!
I’m afraid I can’t comment specifically on UCDavis, as I’m UK based! However, they do do some good research there, if that’s of any help…
I have a question for you, my cat is 16 years old and has hyperthyroidism which required thyronorm for life. However I don’t want to subject my cat to constant blood test and so on, I only want to bring him in when he feels poorly ( vet visit totally destroy him, he hates it and after it takes a long time for him to be himself again).
So my question is: can the vet refuse to sell me his meds if I don’t want to bring him in??
Because I have been emotionally blackmailed by my vet saying he won’t sell me his med if I don’t bring my cat?
Strictly speaking, yes, if the vet believes that the cat’s health requires regular monitoring then they can offer you euthanasia as an alternative option; if you decline that then they do not have to supply you.
In practice, I would suggest having a chat with the vet about the impact of the visits on the cat’s health and talking about using proxy measures (weight, appetite etc) and less frequent blood tests on a home visit, rather than in the practice.
Why would adverse reactions to a drug be different on the UK data sheet, to a Canadian data sheet? Surely if the drug has an asverse effect, it would happen to Canadian and British dogs (Librela in particular)?
Hi, my 12 yr old dog had a Beransa(Librela ) shot and was very very sick. This was confusing as she had great results for previous five monthly shots. I learned another local dog also had a negative reaction same period, same vet. I wondered if it may have been a bad batch but vet dismissed that. She ended up with a 7 day antibiotic treatment and came good. She is now on a chondroitin/Glucoamine tablet per day!
Yes, but different countries have different regulations for what needs to appear on the datasheet, and how often they are revised. For example (at least historically) the FDA in the US did not require all “very rare” side effects to be reported (which is why the US version of Bravecto didn’t list seizures as a rare side effect for a long time – because they were very rare!). In terms of the Canadian vs VMD regulations, as I understand it there are two factors at work; firstly the threshold for reporting and secondly the timelines. All datasheets have to be updated periodically at certain intervals, it may be that the Canadian interval is shorter, or just that the licenses there are 6 months out of sync with UK licenses.
The more important difference, however, is the threshold for reporting: the Canadian regulator tends to include things that are “reported” (hence why “death” appears as an adverse reaction on so many Canadian datasheets, but not on UK or EU ones); whereas the VMD and EMA prefer to wait until the reaction in question is definitively linked to the drug. The raw data of reported adverse events is huge, as any condition might be linked to the drug (some drugs have “hit by car” as a major side effect in their raw data reporting, despite the fact that there’s almost certainly no correlation with the drug, other than going out to the vets to get it!), and the pharmacovigilance teams at the EMA and VMD try to work through this mass of data to determine what are random coincidences and what are really due to the drug. It’s worth bearing in mind that severe adverse reactions will almost always be updated immediately they become available (drugs can get pulled from the market by the VMD within weeks of launch, and it has happened), but more minor ones may be left by the VMD or EMA until the next scheduled revision, while others ask for a more urgent update.
So, in the case of Librela and the reports of PU/PD (increased urination/increased thirst), this does seem to be a real effect of the drug, and has been added to the Canadian and EU datasheets, but not yet to the UK VMD ones. While I don’t know for sure, my suspicion is that this is because it is rare (less than 1 dog in 1000), and unlikely to cause serious harm to the dog, so the VMD are waiting till the next revision cycle. We also don’t know what the mechanism is, which makes it harder to ascribe it definitively to the drug, but it does seem that there is a causal association in some dogs.
I hope that makes sense and that it helps!
hi, my dog is 13 and a half years old and has a skin itch and has been on 60.00 x prednicare 5mg tablets monthly for over a year and a half. vets4you have given me a double month once because i am on universal credit of just £82 per week and they expect me to pay for a vet to see my dog every 6 months and also pay for the tablets at a cost of my full benefit for the week firstly i have seen the nurse at half the cost just to hear her heart and say she is fine which she is but they say i must see the vet but i cant afford this so is there an alternative the the tablets that i can afford without seeing the vet or nurse because if not i will have to see my dog suffer because i cant afford the vet any help would be most appreciated thanks
Regular face to face check ups are currently a legal requirement – your vet has no option but to re-examine the dog in person.
However, from mid-September that won’t be the case: it will be legal for a vet to repeat prescription of certain medications (including prednisolone) remotely, following a phone call or video check up, if they are clinically appropriate, which should end up cheaper. Hopefully this will help!
Is there an online lab where I can send my pet’s medication to have it tested? My dog started having strange symptoms after taking his monthly medication – from a new box of meds we purchased from the vet. I contacted the manufacturer and made them aware, but I would like to know what was different in this box of meds that caused an issue.
Not that I’m aware of; this would normally have to go through your vet or the manufacturer. The regulator (I assume the FDA for you?) might be able to help, but sadly don’t usually have the manpower to sort this sort of thing out. In most cases, the manufacturer will ask for the batch back anyway? Alternatively, try contacting one of the Veterinary Schools, they may have contacts through their pharmacology departments.
My vet has prescribed ocryl eye solution and chloramphenicol eye drops 0.5%. I have paid £79 for this. Looking online I can buy both for £25 as they are general sale medicines. Why have they been prescribed when clearly I don’t need a prescription? Surely this should just be advice. Feel like I’ve been ripped off .
Chloramphenicol eye drops aren’t general sale – they are a P classification for human use only. It’s a criminal offence under the Veterinary Medicines Regulations 2013 to buy them for use in an animal without a written prescription, which is why your vet handled them as a prescription medicine!
The Ocryl depends on which version it was – do you know? There are several formulations I believe.
My vet bill yesterday at banfield veterinarian hospital was $700 and my cat was in critical condition diagnosed with high glucose diabetes. I was unable to pay the bill in full and because of that the vet refused to write any prescriptions. They predicted she wouldn’t make it threw the night but she is a fighter and is still holding on with no insulin or any medication. I just got off the phone with the office manager to inform them of there wrong prediction. Baby girl is a fighter. She informed me when the vet gets out of surgery she will write an rx for insulin. It may b awhile but she will call. Then we hope a pharmacy can fill it. That’s love! It’s a life and my heart hurts. Animals are the real Angel’s on earth. [redacted] Please pray baby girl isn’t giving up and neither am I.
Can a Veterinarian legally prescribe Apoquel 16 mg 1/4 tablet vs. Prescribing one single 3.6 mg tablet if the patient weights enough? I live on the United States
In the UK it would be legal for the vet to do so on the Cascade; however, the tablets are film coated and are only designed to be broken in half. If broken and into quarters they probably wouldn’t work properly and might even produce serious side effects due to uncontrolled drug release.
I’m afraid I am not familiar enough with US prescribing laws to be able to comment about off license use there!
Can a vet use a medicine that isn’t for a pet cat and not follow manufacturers instructions and be within the law and cause harm to that pet and still remain within the law?
Yes; off-license use, if there is no more appropriate licensed drug available, is perfectly legal (and it is a good thing too, as there are many conditions, especially in cats, where there is no licensed medication).
However, all medicines, by their very nature, have the capacity to cause side effects, some of which may be harmful. It’s the vet’s job to decide whether the risk of the side-effects is outweighed by the risks.
I remember a few years ago, vets were compelled (by law I assume) to display the cost price of the drugs they were prescribing. I had a look, and compared to what I then paid.
They marked up the price by a cool 1000%, yes, ten times the cost, what a great business.
Yesterday my cat was given a two-week antibiotic jab, a cool £25.
Modern day highway robbery, as a pet-loving nation suffers from the big corporates expanding margins, it’s sad to see EVERY vet jumping on board, raking it in.
My cat has a dental tomorrow, just a few years ago that would have been £100 – £200 tops, I am expecting to pay £300 – £500, and the vet won’t bat an eyelid, and actually said he is reasonably priced. Recently he charged £800 for a hernia operation that probably took no more than an hour. Incredible, as people are forced to give their pets to shelters due to these cost levels.
You do know that 90+% of vets aren’t on commission? We just try to do the best for our patients.
Take a look and see how much fees are on private healthcare for humans. Look at dentistry for example, since you’ve raised it: a simple sedation (loads cheaper than a GA) is about £312, and that’s just one drug with the patient staying awake. A single extraction is about £200, or £300 if it’s surgical. And yet £500 for a full anaesthetic, monitoring, probably multiple extractions, is seen as expensive?
The fundamental issue is that we’ve allowed ourselves to forget how expensive good healthcare is.
Seems as though the Royal College of Veterinary Surgeons acts as a sort of veterinary cartel…
I feel like having one organisation that decides its own laws and who gets to practice is a double-edged sword. Especially because they can decide their own competition.
It’s the regulator, operating under an Act of Parliament. No different from the GMC or the GPhC for that matter.
So my cat has lung problems and needs Flixotide Evohaler via an Aerokat. He is 11 years old. I had a 6 month prescription in August which hadn’t been dispensed.
Today the pharmacy called up my vet to ensure it was genuine. The vet advised the pharmacist only to prescribe 1 not 4 that I had ordered, as the 6 months would be up in January 2023 (the prescription said prescribe 2 with 1 repeat). I thought the deadline to buy was 6 months – not to use them by. The vet never said buy immediately. They are insisting on a 6 month review. I don’t see why as the Evohaler is a better option than the tablet Prednisone as it targets his lungs rather than entire body. Without the Evohaler he will go down hill. Yet for the vet visit and prescription I’m looking at £70. Then the inhalers are £32 each. I feel really annoyed to the point of not wishing you go back to my vet (of many years) for refusing at least the first full prescription of 2 inhalers. They will only look at him – tell me he needs his teeth sorted – but that it’s risky with his lung issue. Like I say – there is no other safe option than Flixotide – surely a 12 month review for an all of life medication should be permitted. I’m just going to try all the other pharmacists to get his medicine – and hope they don’t call the vet up. Could you post where it says the prescription dispensed can only be for the unexpired time of the prescription – in my case 3 weeks. Because that is what my current vet is inferring. If I see it in writing I may be more willing to accept what she had told me – but I’m 53 and never in all my years has any vet suggested that.
This is an unusual interpretation of the law. Unless the prescriber cancels a prescription, for most drugs as long as it is presented within the 6 months, then it can be dispensed as long as there are repeats left.
I have requested a repeatable prescription from my vet and paid for it but they said they can not give me the written prescription because they put in a policy that they cant give out written prescriptions anymore because people change the dates. They said they can only email the online pharmacy I will buy the medication and that’s the only way, and they refuse to give me the written prescription. what do I do?
That is a very sensible policy on their part, because prescription fraud is a major problem in the veterinary world at the moment.
I think you should tell them what pharmacy/dispensary you intend to buy the meds from and accept the help they’re giving you!
My dog has been on apoquil a half a tablet a day for 3 years and my vet has sold me a prescription for 180 each year and within the 6 months of seeing her for her annual vaccination, however this time they have told me they can only give me a prescription for 3 months worth as its a government thing and they cannot write prescriptions for more than 3 months meaning I will need to buy 4 prescriptions instead of 1 does this seem right.
Strictly speaking, it’s not a government thing: the law is clear that it is up to the veterinary surgeon’s discretion as to how much of a medication can be prescribed. However, it is also considered poor practice in most situations to prescribe a whole year’s worth at once; and for conditions that tend to wax and wane (like skin lesions), it is considered appropriate to issue only 3- or at most 6-month prescriptions, before another clinical review of the case. There are a number of reasons for this, but one key aspect is that once dispensed, no pharmacy or vet can accept returns of veterinary medicines for a refund, and so you could end up significantly out of pocket; it is also a good way of making sure that your dog is having his medication regularly reviewed, to help avoid over-treatment.
I would say that previously your vets were not breaking the law, but that the 3-monthly regime is more in line with good prescribing practice.
I hope that helps?
I have a Labrador (74 pounds) who is over 14 years old. She is on gabapentin and carprofen for her back and pain management. She can only stand for a short period of time and can no longer jump. She is due for blood work in September and there is no way we can get her into a car, too heavy to lift and she can not jump into the car. Can we decline the blood work and keep her on the medication, At her age I don’t feel the blood work will do her any good and also like I said we can not lift her into the car. Can they refuse to refill her medication even though I would take full responsibility for this.
Legally speaking, here in the UK, you cannot take responsibility for the risks when prescribing: that lies solely with the prescribing vet – although most will be happy to talk to you about your concerns and will generally try and work with you to do the best thing for the dog, whatever it might be.
However, in the US, the law and practice may be different!
Hi, I recently got prescribed apoquil for my frenchie by the vets. It’s £70 a month and doesn’t agree with him. I have been in touch with the vets and out of good will are refunding the cost of 2 full packets. However the other 2 packets have 2 missing in both. And the vet has said they will dispose of these? Why aren’t I allowed them back if its something I have payed for?
If your dog doesn’t need them and the vet has withdrawn the prescription, it’s strictly illegal for you to administer them to him.
It’s also illegal for you to sell or give them away to anyone else; or for the vet to re-dispense them.
It’s also strictly speaking illegal for you to throw them away (as they are pharmaceutical waste)…
So your vet destroying them is actually the only option open in a legal sense.
My cat has Squamous cell carcinoma cancer under his tongue and growing, I was given no pain meds for him, no steroids, no anti-biotics, was just told its inoperable by a receptionist at the vet hospital and I should have him euthanized and started reading prices. It’s been a month since he was diagnosed and by giving him human methadone its helped so much. This is why I like animals over people.
If that is what happened, it’s very bad practice – and I would make a complaint about the way that news was given. It’s definitely unethical to leave a cat without analgesia.
However – human methadone is potentially lethal to cats, they have a much lower tolerance for it (as well as it being illegal to use it off license in most jurisdictions). Seek an alternative veterinary practie ASAP and get her on some cat-safe medication!
My dog has epilepsy and is on soliphen and has been perfectly stable for 2years,all I want is a prescription for her meds and a yearly blood test which is fine but my vet wants to see her every 6 months which adds a cost, I know my dog the best I don’t need a vet to tell me she is well and charge me, she will never be off meds I understand that, can you clarify.
But you do need a vet (and a blood test) to tell you whether there are subtle signs of liver problems creeping in. In addition, in most circumstances, your vet would be considered by the regulator to have acted unprofessionally in repeating a prescription for a Schedule 3 Controlled Drug without re-examining the dog at the interval they feel is most appropriate on clinical grounds (rather than any other reasons). It’s worth remembering that most owners miss subtle gradual changes in their pet (because they see them every day!) which are more obvious to the vet who sees them more rarely, and documents all their findings for comparison.
My dog was diagnosed with epilepsy and was prescribed k brovet 500 mg once a day, I have been paying almost $60 every month, plus I have to drive about 25 miles to pick it up. I found the same meds online for a much lower price, only its the 250 mg. My vet will not approve the prescription because he wants me to keep buying from him. I have asked if he will write another script calling for 250 mg twice a day, which i will pay for, but he still refuses to do it. I have explained numerous times that i am on a limited income and simply cannot afford it. I have called vets locally and they do not carry or prescribe k brovet. Taking my pet to a different vet and paying for visit and blood work to get another prescription again is just not possible for me right now. I am at a loss. I dont know what else to do. Help!
I’m afraid I can’t comment on the US situation – the law is so different from ours or that across most of Europe, and a lot of the animal welfare and customer protections are either very different or much more limited.
hello I ask a question anyone there to answer? also an added question…. is it right when you take a lid off an antibiotic that there was not a seal on it?
It depends on the packaging and the quantities – and on whether the product had been subdispensed. If, for example, your dog needed 16 tablets (for the sake of argument), and the drug came in packs of 20, the vet could legally break the seal and take out 4, then give you the remainder in the original package. In the UK at least, only a vet or a registered Pharmacist is permitted to do so.
If, however, it was a full package, then it would be unusual for it to be dispensed in a pack with a broken seal, so i would just double check that with your vet – there are good reasons why that might have been done, but it could also indicate a faulty batch of the drug from the manufacturer.
can a vet give blood serum to your dog from another dog without your knowledge or permission?
If you’re talking about serum from another dog put into your dog’s eye, this is very common. If the vet deemed it to be the appropriate treatment, then yes, that would be considered perfectly normal and acceptable behaviour unless you had specifically opted out. Although using the dog’s own blood is usually preferable, in some situations that isn’t possible (say we needed 50ml of serum for a small Chihuahua, where it wouldn’t be reasonable to draw 100+ ml of blood from such a small dog).
Essentially, if for any reason you do not want your dog to receive any donor serum, then you should let your vet know that so they can document it for future reference. But as this would be considered perfectly normal practice (at least over here), they wouldn’t usually think to ask for specific consent in advance, any more than they would ask for your consent to use a drug that was produced in a particular way.
Are you referring to a blood transfusion, passive vaccination for antibodies, or serum in the eye for treating an ulcer? Because it would make a difference.
In general, the vet can only ethically perform those actions for which you have given consent. However, in emergencies (especially life-and-death emergencies, like an urgent blood transfusion) there is a principle of informed consent, in that if the owner had not opted out of life-saving measures, it would be reasonable to assume that they would want their pet’s life saved, so if the vets cannot contact you then they can ethically administer a medication without consent.
The legal system varies depending on what your local laws are, but here in the UK, the Animal Welfare Act (requiring the vet to maintain the animal’s welfare) would in general take precedence over the civil law issue of trespass (unauthorised interference with someone’s property, in this case the dog), unless the owner had specifically forbidden the procedure.
My cat was diagnosed with diabetes…they prescribed giving him Lactose syrup which I believe come have contained too much sugar
Are you sure it was lactose and not laculose? The two have quite different uses?
Hi My dog has recently been prescribed with having Cushing’s Ive just had her 2nd bloods done to confirm the dosage of the lifelong medication required but they wont give me a Prescription for more than 2 months From the vets the Vetroyl is £130 from online its £66 with a £20 prescription its was the Vet that told me I could get the tablets cheaper online which is a help as no insurance however Ive got to pay £20 every 2 months as well for the prescription? why cant they give me one for a year I could then order bi monthly which the company has said they could do which would save me £100 over the year
I realise this is a lifelong disease.
A written prescription cannot legally last more than 6 months, so you would need them at least twice a year. However, for the first 6 months of stabilising the Cushing’s, it’s normal to have to change the dose fairly regularly, which is why most vets won’t issue a longer lasting prescription until they can be confident that the patient is stable and the dose is right.
I am confused by the return of medication section. We just lost our 10 year old dog. She became ill and died within a few short hours although the vets tried everything to save her. We saw the vet the day before as she was displaying some unusual symptoms and were given an armful if medications costing a great deal. They were all in blister packs and we hardly got a chance to use any as she became seriously ill within hours and we had to let her go the next day.
Initially the vets said they would take the medications back and reduce the bill but then said they were not allowed to do this. We are talking a few hundred pounds and the drugs were untouched. Plus we had a huge bill for the few hours she was at the practice before she was pts. How is this right?
Yes, it’s illegal for the medication to be used once it’s left the premises. Some practices may make a goodwill gesture and refund, but they do then have to destroy all the dispensed medication afterwards. The reason is that it’s impossible to guarantee the storage conditions once the product has left the practice buildings. I’ve known people leave them in their car and have drugs frozen, and also put them on top of a radiator and boil them before. While in most cases, problems in storage will gust reduce the effectiveness, there are some situations where the drugs can become significantly toxic if stored outside of their authorised conditions. As a result, the law is that they cannot be redispensed or resold, or even given away.
Hi, are vets allowed to put more than one item on a written prescription? Ie same drug but different doses? Thanks
Yes, but only for the same animal(s); it’s also generally considered not to be best practice.
I’m sorry but my vet charged me £56 for 30day supply of phenobarbital, I’ve just ordered the same amount online for £9.56, even with the cost of the prescription & postage it’s still so much cheaper than the vets. I also feel like they’ve treated me differently because I told them I really can’t equate how there is such a discrepancy between the the two & was honest enough to tell them, I simply can not afford £56 a month. I’m just an average person earning an average wage i love my dog but am starting to feel, unless mega rich I can’t afford to own one which is such a shame.
Then definitely go online! There is an issue with controlled drugs because the advice to vets from the regulators is not to prescribe more than a month’s supply at once; however, it sounds as if even with the prescription charge you could save a lot.
I took my cat to the vet yesterday for an eye problem he has it every year when I get a gel to put in his eye. The vet charged me £18 plus VAT it is called Isathal. I looked it up on a vet web site and found it cost £7.50 from them. I do get very upset about the prices vets charge my only worry is that a lot of people cannot afford to take their pets to a vet and therefore the animals suffer. Vets charge over the top money to treat animals, for an eye infection I was charged altogether £59 what a rip off it’s disgraceful
The cost of the drugs has to cover stockage, wastage, and also cross-subsidises the consultation fees. There’s an old saying in medicine – you aren’t paying for the 5 minutes for me to decide what’s wrong, but the 5+++ years it’s taken the clinician to be able to tell you what’s wrong.
Re your answer about it’s not what you do it’s what you know. Is it not true of all trades, suppose Garages /TV engineers / Plumbers/ Electricians all charged a consultation fee plus parts at 100% mark up , then you were told to come back in 6months so They can check to make sure things were ok, but when you did, you would need to pay another consultation fee while they just checked your oil. Vets are not pet lovers at all, in my opinion they are just money grabbing, playing on the people who dearly love animals so much so that they will pay what ever is necessary to get it better. My vet is no different, they double all medication prices e.g Thyronorm for cats £48 on line for 100ml my vet £104. Metacam for cats £10 on line £30.84. So you claiming it is a niche market doesn’t work. If I want to buy on line it’s £18 to write a prescription, my cat who’s 21 now has to be seen at a cost of £38 before I can get the next prescription. It’s all just a con, particularly since it has been taken over by C.V.S . My opinion is that there are very few animal loving vets left, thats why there are so many unwanted animals even before the COVID boom.
I’m afraid you are 100% wrong. Most vets are indeed pet loving, but even if they worked for free (which would not be reasonable – unless you wanted all the vets to leave the profession, as is already happening), that would only save about 10-15% of the price – the rest of the cost is stock, buildings, support staff, bills and overheads.
I’m in the uk and I’ve been charged £1.27 per tablet, then at another vet 88p and 29p per tablet. Online its 6p per tablet. Went to get a prescription and was told it will be £23 a time. Just to print out a form and sign it. I took them 1 minute to do whilst I stood there wating for it. They will only let me get 100 tablets at a time so every 3 monthts I have to pay the £23. I could’ve got a bottle of 1000 but no. It now doesn’t make it worthwhile getting it cheaper online. Because its not with the prescription charge. Vet’s charge whatever they feel like it depending on how much you’ve spent witht them. That’s why I got charged 29p instead of 88p. How can I not be cynical at that?
he old saying is that you aren’t charging for the time taken to sign the form, you’re charging for the education and experience needed to determine that’s the right medicine, at the right dose, and to provide backup care and emergency cover if something goes wrong.
The vets may have offered you a discount as a goodwill gesture; that’s them being nice not a reason to accuse them of ripping you off.
This is such a bad article and bias first off almost every single medication I’ve bought from the vet this past year 2 vets 2 different cities they Medications are all marked up by over 200% some 300%+ and I asked vet since you are prescribing these medications can I just have CHEWY send the request over and just buy them from CHEWY and the vet said no but if you do we will charge you more on the evaluation price. So that means a vet literally only cares about the money and profits they’re getting from the prescription why else would they not only refuse me buying from a reputable vender but they also told me they would charge me more just to bring my dogs in for the simple FACT not MYTH that vets are profiting 200%+ on EACH medication even simple over the counter ear washes
This article is about the UK situation – the law is very different in the US.
Can a vet administer an unlicensed medicine in dogs without making the owner aware it isn’t licensed before the drug is given?
Legally, no. However, you will often find that in the consent forms you will have been asked to sign, consent for unlicensed medications is included, in which case (in legal terms) sufficient notice may have been given.
My vet has recently recommended monthly injections of Librella for my dog. I searched online & found that I could purchase from Viovet 2 vials for around £10 more than my vet charges for one, which even taking into account the charge for a prescription would make it a lot cheaper. However, when I have asked about this, they say they will not issue a prescription. Are they allowed to do this?
If the vet has decided that your dog would benefit from the medication, then strictly no, they are not permitted to refuse a prescription. However, they are permitted to refuse to administer a product they have not sourced, as they cannot guarantee storage conditions of the medication. The price from them will also include the cost of injection and prescribing, so I would be very cautious before going down this route.
I need a written prescription from the vets for three items for my dog, which they are happy to do. (The prescription cost will obviously be slightly higher with 3 items on it) When I come to order the items online can I use different suppliers for the different items with this one prescription? I dont think I will find one supplier that stocks all three and is a reasonably priced for them all.
No – you can only use one script at one retailer, because the retailer is entitled at any time to require to see the original. If you were to be presented with two such requirements at the same time there would be major problems!
I appreciate your clarifying comments which the layman wouldnt know!
We have 2 Cocker Spaniels and our vets charge a prescription for each medicine (one for flea/ticks and one for worms). So we have to pay 2 prescriptions per dog. And up until we complained, they charged a prescription per box/tablet, instead of 6 months in the same prescription. We are paying £800 a year in both prescriptions and tablets for 2 dogs. Is this the norm in the UK? Every other person tells me they don’t pay as much.
Exactly how it works depends on the practice policies, and the individual vet. There is no law stating that a prescription must only have one item on it, but it is generally considered “best practice” (ironically, the idea is so that you can shop around and buy the different medications from different retailers). It is lawful to include more than one animal on one prescription, but for dogs and cats (as opposed to farm animals), it would be very rare and again, isn’t seen as best practice.
I’ve come to this article looking for somewhere to responsibly dispose of out of date/unused medication but its a very interesting read and has explained many things. We always buy our medications via our vet as its easier to claim back via insurance and we know and trust them. We have an excellent vets that runs its own out of hours and has specialist vets and equipment. We buy supplements online, but this has usually been under vets advice (“try seraquin, we have it at reception but it’s cheaper online”). The vet we usually see at the practice is excellent, she has gone above and beyond many times for us and I know she does her absolute best for everyone she sees. One of our cats has just started piriton 4mg daily, we’ve seen that you can buy 500 human tablets for what we are paying for 60 at the vets but we have decided to buy via the vets as we then know for sure it’s what it says it is and it’s on his veterinary records incase of any issues. Thank you for explaining this so well.
My dog was diagnosed CRUCIATE ligament possible rupture.he was denied x-ray,we was refused referral,I was refused tramadol as I no he could cope with that,his hair wasn’t looked at and we was given according to my vet,Gabapentin,1,200 mgs daily,sadly my dog unexpectedly died 3 days later.
Why should his hair have been looked at? I’m not sure what the problem here was – if he had a cruciate ligament injury? Also, vets do not refuse imaging or treatment for no reason?
My vet wanted to charge me £120 per month for denamarin (liver supplement) as my dog has liver cancer. This is simply not affordable for me but I looked online and found the same product for under £50 from Animed. She’s now been taking this medication for 10 months and is doing really well but why is the vet’s mark-up so high? I do feel they rip people off and it’s so sad that animals suffer as a result.
Denamarin ISN’T a prescription drug, you can just buy it online, we have been for 2 years as our dog has diabetes, sometimes the online suppliers email to say they want a prescription but it doesn’t need one
There are three basic issues here. Firstly, your vet may well not be able to buy it as cheaply as the pharmacy. Secondly, storage – if not used, these things go out of date, and so the price reflects that. Many practices will only have one or two patients at a time on a supplement like that. But most importantly, because it’s helping to keep the price of a consultation, lab tests, scans and surgery lower than they otherwise would be – and if they were more expensive, you wouldn’t have the option to buy them online.
Is Metacam one of the medications (on a low dose) that needs to be seen every six months or 12?
There’s no legal rule on this; however, as side effects on meloxicam (the active ingredient) are not that uncommon, most vets would recommend 6 monthly checks at least.
We have to see a Vet every 6 months to get a prescription, but as a human being I don’t have to see a doctor even every year to get repeat prescriptions, go figure that…..
Different laws! The animal medicines laws are a lot stricter than the human ones for some reason.
And the reason is that vets like these laws because it gives them opportunities to make money.
Very few vets are on commission these days – almost all vets are salaried. The real reason vets are concerned is because a human who develops an adverse reaction to a medicine is likely to seek help. A dog or a cat can’t until it’s really really serious.
Our puppy was taken to the vets for his vaccinations & we were given a Nexgard Spectra which he took no problem, he’s now due his next one & I’ve found that you can buy a pack of 3 online from a reputable website for £26.27 – the vet however wants to charge us £49 for one or they will give us a one time prescription for £18. I appreciate cost/overheads/qualifications & knowledge/time etc and after reading the article understand why prescriptions have to be time limited for medical conditions but surely flea & worming medication should be different? Why should vets make a 100% markup on something that isn’t a condition they’ve used their knowledge or expertise to diagnose, (which I don’t mind paying for & fully appreciate), it’s a preventative medicine based on the weight of the dog. Why is this particular drug different to frontline etc & is it worth it or would My puppy be just as protected (or as safe) if I just bought frontline & a wormer over the counter at a supermarket? It’s just so frustrating knowing your going to have to pay twice the price for something!
Frontline is far less effective than the modern prescription flea treatments, and I have to say it’s not a drug I regularly recommend. Nexgard Spectra is a very effective product, and almost all of the really effective flea treatments are prescription-only. In addition, there aren’t any non-prescription products that will protect against lungworm – although there are some that are effective against the other parasitic worm species in the UK.
A one-month prescription for flea and worm treatment is unusual, as there is no legal barrier against a prescription for six months worth of treatment, and this is quite commonplace practice. My advice would be to talk to your vet about this and explain how unhappy you are with the price differential.
Hi, my westie has stomachs issues and is on prednisone and metronidazole, amongst others. My specialist prescription gives me a months worth of the steroid but only usually about 10 days worth of the antibiotic. Would there be a reason for this. It’s really difficult to keep up with, surely it would be easier to give a month of both?
It probably would be. In general, though, repeat, long, prescriptions of antibiotics are considered bad practice, given the risk of antibiotic resistance.
My afghan is 9 and a half years Been to the vet only with ear trouble and prescribed otomax I asked vet if he could only pay for prescription if problem was an issue again Was told yes but hadnt realised there was a time scale After phoning today for prescription was told i had to bring dog up 35 pounds for consultation 20 pounds for prescription I am 72 low pension and shielding Been with this vet for say 50 years I will try and find an alternative med What choice do i have
Hello Ms Marsh…fifty quid for an ear infection is absolutely ridiculous and the vet is basically allowing a dog to suffer knowing that, as a clearly responsible owner, with a clear patient case history, you cannot afford it. My advice is to use eBay where that product costs about a fiver, no vet and no prescription required, delivered to your door.
But they won’t actually be effective medicines, just cleaners. That won’t actually help solve the problem.
And is it “just” an ear infection? Which of the predisposing, precipitating or perpetuating factors are involved? What bacteria or yeasts are present? Is there an allergic component? Is there a metaplastic or neoplastic lesion? Has the infection spread to the middle or inner ear? Are the bacteria resistant to antibiotics?
This is what you’re paying £50 for – the professional skill to determine which is the most appropriate treatment for this dog.
It isn’t legal for a vet to prescribe medication if they haven’t seen the patient recently enough. This isn’t the vet being difficult – it’s the law, which is in place to protect animal welfare.
Regument has been prescribed to my 25yr old mare but I do not think the vet examined her first. Is this legal?
Yes it is: the vet needs to conduct a “clinical examination”. Under the emergency Covid regulations, the RCVS is permitting remote prescribing without examination in some, limited, situations, on a temporary basis.
I realize that vets have rules for dispensing prescriptions. In the case of an elderly animal who it does not make sense to upset with a vet visit would you not make an exception to the 6-12 month renewal of prescriptions rule? An end of life animal just needs to live out it’s last years/months in comfort. If the animal is doing fine with the current meds and no test will determine a better outcome or a different prognosis could you not just maybe make a determination with a phone call? Asking for my 20 year old cat.
It’s a really hard call, and it’s down to the discretion of the prescribing vet. The regulations are very clear – although right now in the UK vets are permitted (as a temporary measure) to prescribe based on a remote or video consultation…
Hello,
My point I wish to raise is not about the high charges for veterinary medications, but rather about the huge waste of unused products which have to be returned and disposed of .I understand the need for laws governing the unlicensed use of said, the problem ofdeterioration due to time and conditions of storage etc etc. HOWEVER this must amount to a colossal waste of medicines which could surely benefit animals abroad which are rescued and cared for by animal charities . They have to buy medicines from their limited resources which they can ill afford.Surely there must be a way to deal with this issue sensibly. Do you know of any such schemes? What are your thoughts on this idea?
It’s a great idea, but it’s illegal – medicines (human or animal) that have been dispensed cannot legally be re-supplied, even on a free basis. This is daft I agree, but now we’re no longer regulated by EU medicines laws, it might be worth a petition and a campaign to get it changed? If someone set one up, I’d happily sign it!
My dog has epilepsy and is now on epital 3/4 60mg twice a day original epiphen liquid and decided tablets were better but no one told me how small they were anyway every time I order a prescription something goes wrong first time vet gave me 6 months supply EPIPHEN which I cldnt cut so small and changed to epytial and then told vet should never have prescribed in first place so after long conversations I was given 3 months supply. I have tried to order 3 months and told by receptionist that sorry you can only get 1 month but can use prescription 3 times which seems strange. either the vets all work different again or don’t know what they’re doing sorry I do respect vets but I’m getting a bit upset with all the problems I accept a 6 months check up and I also contact them if my dog has a seizure
The medication is costly at the vets and cheaper by registered online company I pay for my dogs medication as I would rather save insurance incase something serious was to happen. Just very frustrating please can you tell me what’s right or wrong I read on Veterinary web they can prescribe 3 month if it’s a repeat prescription and they have seen him just keeping getting upset about the whole thing any advice appreciated
OK, repeat prescription for controlled drugs like phenobarbitone (the active ingredient in these medications) are illegal. It is also RCVS and government guidance to prescribe no more than 28 days at a time in most situations. Perhaps it’s worth having a chat to the vet and seeing if they would be willing to issue repeated prescriptions for you to fill at an online retailer?
Thank you so much all I want is a clear guidance your suggestion is actually really good I just get so worked up
Really appreciate your assistance
While I sympathise with you on several points, people can see that 10ml of Metacam costs £4.88 online and the vets charge £48. You can only pull the wool over peoples eyes for so long. I’d say if asked, most people would say vets are greedy, and in the job purely for the money, the patient comes second to that.
I have the same my dog as hpiphen tablets 65p each at vet’s on line 19p so if they can sell at 19p the vet must be making one hell of a profit
Not necessarily. The vet might not be getting anything like the price that the pharmacy does. In addition, the vet has more overheads to cover: medicine pricing doesn’t exist in a vacuum.
Then those people would, sadly, be wrong. We are very lucky in the UK to have the NHS, and so we don’t realise how much the service side of medical care costs – the equipment, facilities, and ongoing training required to care for patients effectively and safely – to do the best for them. The options are either to put a higher markup on the medicines (which means that consultation and surgery charges are lower) or charge the medicines cheaply (they’ll never be as cheap as a pharmacy, because of the bulk buy and overheads issues, but yes they could be a lot cheaper) and accept a doubling of the consultation and surgery fees. Doing that would massively discourage people from seeking veterinary care when their animals need it, which is the main reason vets haven’t gone down that route – even though it would be a more reliable way of covering costs than medicines where the client can get a prescription and buy elsewhere.
Interesting article! Are vets allowed to issue prescriptions for a number of animals – I.e. a flea treatment for a kennel full of working dogs? Or is it a legal requirement that each dog has its own prescription?
Legally, it is permissible to issue a prescription for a non-controlled drug to a “herd of animals under that veterinary surgeon’s care”. However, it is generally considered poor practice in small animal medicine to do so, because we tend to treat them as individuals. For a kennel of working dogs, though, it’s fairly common.
Really interesting reading, I used to work as both a vets receptionist and prior to that in an online pet pharmacy. The difference in prices is crazy, and seems mad that vets can’t buy from the pharmacies. I know it’s all about buying power but still.
I did have a query regarding the prescriptions themselves, it has been a while since I worked within the veterinary industry and so my memory is a bit hazy. Cam vets do prescriptions for multiple dogs? I.e for flea/worming treatment that are POM-V? I.e a kennel full of dogs, or would each dog still require it’s own prescription? I’ve tried googling but cannot find the info
It’s legal, but it is considered poor practice in most situations to issue a prescription for multiple dogs. Working animals are an exception, where it’s fairly common.
Dear David, I would like to thank you for the time you have taken answering all the queries that have been put to you. In the climate of a lack of community spirit this goes to show there is kindness. I thank you on behalf of a large majority of dogs owners.
Thanks Lorna!
My dog has been on tramadol for 3 years for his hip dysplasia, and we did try dog medicine first but it didn’t work and upset his tummy , and we have just been to collect his repeat prescription to be told that because a new dog alternative has been released we have to now try this with no warning and at three times the price, the vet has ststed this is the law even though we have tried alternatives previously, my concern is that switching his medication will have an adverse affect on what has been a very long road to get him to the place he is now and he may also have side effects from changing drug after all this time, he also takes amytriptaline for anxiety so is a very challenging dog anyway bless him
Your vet is right – unless there is strong evidence that your dog reacts badly to the licensed dog version, then you have to change over. If you change and there’s a major problem as a direct result, it is lawful to change back, but not otherwise.
My dog requires 100 mg Gabapentin (3x daily). I have asked for a prescription. What is the maximum amount I can request? 3 Months?
The legal advice from the RCVS and the VMD is 8 days worth at a time, although in some circumstances the vet has discretion to increase this. However, any prescription must be filled within 28 days and there are potentially legal issues with keeping 300-odd tablets of a controlled and highly addictive medication in your house!
Hi. Thanks for this info. I’m in a similar boat with Gabapentin for my dog. I have to go back to the vets every 3.5 weeks for another prescription and have been doing this for a year. My dog will need this medication for the rest of his life – he’s only just 9 so I have years of frequent vets trips ahead of me if you’re saying my vet is right and they can only prescribe 28 days at a time. However the receptionist told me it’s £43 for a pack of 60 but only £151 for 250 tablets – I have to keep paying the significantly higher amount because they’re limited on how many they’ll give me at a time?! Is there any cheaper way of getting Gabapentin (legally of course!)? Thanks for any advice!
The issue is that gabapentin has been reclassified (fairly recently) as a Controlled Drug, hence the 28 day hold. They are a human medication, so it may be cheaper to buy them from a human pharmacy.
Alternatively, you could discuss with your vet the options of the vet reissuing a prescription for 28 days at a time for, say, 3 months, without needing repeat consultations and examination? That would certainly be legal if your vet was happy that your dog was stable. Alternatively, it might be possible for you to buy 3 or 6 months’ tablets in one go, and the vet dispenses 28 days at a time? Have a chat with them, there are often things that can be done!
Thank you David, that’s really helpful to know. I’ll contact my vet and try to negotiate a more cost effective way of doing it!
Hello, I’m 17 years old, and I went to the out of hours vet last night for a guinea pig with a fractured tibia (12 weeks old). They told us the price would be £109.50, after two minutes they told us what was wrong but proceeded to keep her for a further 40 minutes without actually doing anything but injecting her with painkillers without our consent, and they provided us with 5 day dosage of meticam, which they charged £70 for however is online for only £9. I feel as though they have taken advantage of my age and lack of knowledge, we now have a poorly guinea pig at home with only a few days left of painkillers and no feet to stand on when they run out.
So in total we paid £180 for her to have nothing done to her, and a cheap packet of medication to last 5 days. Alongside that, blood was smeared up the side of the box, out of the guineapigs reach due to being unable to use her back legs. How did this happen ?
Hi Charlie, really sorry to hear about the problems you’ve had. I think this is something you’d have to talk to the practice about, raising your concerns. The cost of the medication is not uncommon, and out of hours services are typically a lot more expensive than routine veterinary appointments because of the specialist knowledge and equipment of the staff. It’s worth bearing in mind that it’s very unusual for any vets to accept consent for treatment from someone who’s under 18, except for emergency stabilisation, and it sounds like that’s all they did. As to what happened in the hospital, that’s something you’d have to discuss with them.
Hello, our vets now have a process where they dont have a reception working (due to Covid) but bring out your pet to you in the carpark. My vet did this for me and handed me some tablets, without telling me the cost. If I had been at a reception I would have been told the cost and would have had the opportunity to not take them. They were £70 for 21 tablets which I cannot afford, after receiving the bill I contacted the vets to say that I was unhappy and wanted to return them and they have refused. What are the rules around charging for medication without quoting a cost and then refusing to allow a return
The specific article in the RCVS Code of Conduct is 10.2d – “if requested, inform clients of the price of any medicine to be prescribed or dispensed”.
Regarding returns, the practice is not allowed to accept medications back into stock after dispensing them, so I’m afraid that on that point they are acting correctly within the Veterinary Medicines Regulations. There is no right of return for prescription medications, because they are deemed to be both perishable and personalised, so are exempt.
However, under article 11.23, “Discussion should take place with the client, covering a range of reasonable treatment options and prognoses, and the likely charges.” It isn’t clear whether this discussion was had.
Personally, I think it’s poor practice not to tell you the price, even without being asked.
I think you should contact them and explain how unhappy you are with the fact that you weren’t told the price. It is likely that this was a mistake by an overworked and stressed vet who would probably be mortified to realise what they’ve done, and an amicable resolution may well be possible.
My cat was recently bitten in a cat fight, he had a temperature, swelling and an infection. I had to take my cat to an out of hours vet which I was charged £216 they prescribed me painkillers and antibiotics which I was to give him once a day. When i got home all that was in the bag was metacam which I gave him for 5 days as advised and he seems no better and if anything slightly worse. After googling, it states metacam has no antibiotics in it and this is just a painkiller. I now think they have not given me some antibiotics which I should of been giving him alongside this but presumed that it was an all in one treatment as nothing else was in my prescription bag. What are my rights and what should I do? I am due to call them in the morning but I can imagine that they want to charge me again when this is there fault for not giving me what I paid for originally.
If you have paid for antibiotic tablets on your invoice, then it’s just a dispensing mistake – they’ll redispense, probably with lots of apologies! However, it is possible that the vet gave a long-acting antibiotic injection so there aren’t any tablets to follow up with. The best thing, as you’ve said, is to check!
Hello!
My dog has recently started on Telmisartan to try and control his PLN. We started on the human equivalent because currently the 10mg/ml dose of Semintra I’m not available in the UK due to a shortage which I believe is Covid related. My concern is, when it is available what if the liquid dose upsets his stomach causing diarrhoea? This will obviously impact his CKD. Because of his size he will need a large dose resulting in a large amount of the semintra syrup required.
Is this reason enough to to legally receive a telmisartan prescription from my vet?
Thanks
Diarrhoea is unlikely to be triggered by a change to a liquid formulation; however, it is not impossible. Historically, it was seen as acceptable when this law came in to continue on a formulation that an animal was already on and was stable on, but recently the VMD have been far stricter about enforcement. Ultimately, it comes down to your vet’s clinical judgement, as to whether they think there is a significant chance of harm from changing the formulation.
My dog had conjectivites or pink eye how they call it. I got eye drops for humans paying £60-80 not sure now and it didn’t even help. Eye drops for humans costs about £3. I founded it horrible how expensive the vet is. Plus charging £40 for consultations that takes maybe 2 minutes. It’s not right
Eyedrops for humans are a LOT cheaper than the exact same drug licensed for animals, or even the same product bought by the vet (because the vet has to pay additional fees to the supplier to access human medications). Regarding the consultation charges – they’re a lot lower than the actual cost of the consultation because they’re subsidised by medicines cost. The cost to the NHS of a 10 minute GP appointment is about £60, and a vets practice is a lot more expensive to run (in house lab, theatre, scanner, X-ray etc).
Hi David Harris, thank you for the interesting article. Our cat takes 25mg of Vidalta for his thyroid issues. The vet won’t prescribe it on the same prescription, we have to pay for 2 separate prescriptions of 10mg and 15mg. This doubles our cost each time. Are there regulations which prevent the vet from issuing one prescription form?
No, there aren’t any legal requirements preventing multiple items going on the same prescription. However, it is widely considered to be bad practice – largely I understand because (ironically) the Competition Commission advice was that separate drugs should go on separate prescriptions so that the client (you) could buy different medications from different pharmacies and save money there.
Hi David, I have a question regarding a blood panel test for allergies. Our vet have charged us nearly £700 for this. After checking on line, I find that this normally costs between £200 and £300. We were also prescribed 60 steroids which cost us over £100 (,these are £6.00 on line for the same amount). We were also charged over £100 for 28 antibiotics (which can be bougjt for £19 on line). We were also charged a £25 fee for the vet to email the claim form to the insurance company which I find totally shocking. I have never had to pay this to any vets before.
Am I being too critical or is this an excessive amount to pay? Especially for the blood test.
With the blood test, it will depend largely on the lab they’re using – most vets have similar markups for lab work, so it may be that they’re using a more expensive laboratory. As in all things, there is a market for lab services – and the very best labs tend to be more expensive, but give better interpretation. It might be worth having a chat with your vet though about this and politely asking about the disparity.
Hi
My dog is on human medication for a blood clot. My vet has issued me a prescription so I can get elsewhere. Since it is a human drug and I have a prescription can I get it filled from a pharmacy? Buying online through a pet drugs site is cheaper than the vet but still expensive.
Yes you can, that’s absolutely fine. The vet pharmacies have the same pricing issues that vets do in this case – they won’t get significant discounts compared to a human pharmacy.
my vet has prescribed a human medicine ,Frusol, for my dog.He cannot supply it so is it acceptable to charge me for a written prescription to obtain it elsewhere?
Yes, that is both lawful and normal practice. The script is covering the cost of deciding on the medication, and also to cover his professional indemnity insurance: the vet is responsible for any medication and any side effects it might cause.
My wife decided to return a prescribed medicine today from 2 days ago which was unopened (sealed) and required no special storage instructions (as noted on the leaflet inside) they said they cant take it back as it has left the premises! can they legally refuse it , and is this a policy of all vets? Thanks Paul (United kingdom)
My dog has an ulcer in her ye that has been diagnosed by our vet. I am putting in some human eye drops and some corneal repair gel drops and she is having checkups with the fluorecein dye every 2 weeks (her last check up was 3 days ago). I wasn’t happy at the cost of the fluorecein dye so looked on Viovet online and found it much cheaper. I asked my vet for a prescription for it so I could buy it online and they refused stating they cannot legally prescribe it to be bought online it has to be purchased from them. Is this the case????
It’s a slightly grey area. the reason is that I do not think that the law requiring your vet to provide you with a prescription for medication applies to substances used for diagnostic, as opposed to therapeutic, purposes.
To complicate the waters more, it’s not strictly lawful to offer to sell Fluorescein minims for animal use, with or without a prescription, because they are not a veterinary medicine, so any use is by definition off-license. This is what it boils down to – a pair of grey fuzzy areas where the law is less clear than we might like.
Essentially, though, I think that your vet is probably legally correct, because it isn’t a therapeutic medicine; and I’m not sure Viovet should really be offering it for sale in the first place. It might be worth talking to your vet and asking what their concerns are – it might be that they’re afraid that you’re planning to buy unauthorised or illegal medication, and if you could reassure them that you weren’t, they might be more willing to look at the possibility?
Many of the questions posted relate to the often vast difference between the cost of meds from our vet and online pharmacy. Nowhere do I see the perhaps obvious reponse that “why doesn’t the vet buy from these suppliers rather than your wholesaler?” The sums just don’t add up. Eg my vet has just supplied me with 100ml bottle of Loxicom, I would suggest the vet’s no. 1 standby for nearly all ailments. They say they can’t supply any smaller bottles yet I can see many available on-line. 100ml would keep a pack happy, not my one, and I doubt if I will use more than 10% before it reaches it’s use-by date. Seems to me there is a supply problem within the veterinary profession?
The issue is that it is a criminal offence for the vet to buy from a retailer and sell on. We’re only permitted to buy from authorised and licensed wholesalers. I have no idea why, and you’re not the only one to suggest that – I did once and was formally warned off it by the VMD.
I only thought such Cartels were found in Mexico?
The term “Cartel” is a technical one, referring to an agreement between organisations to split up a market. Drugs cartels are the ones that hid the news, but cartels can be formed in any industry.
I had to say goodbye to my cat this week. It seems a real shame that I cannot donate her unused medication. Exceptionally I bought extra medicine after we went into lockdown to limit the number of times I’d need to make contact with the vet, not expecting to lose her to cancer before I’d need more.
I can understand to a degree why the vetmedin cannot be re-prescribed; but particularly wasteful are the inhalers, which are still sealed and in date, and the destruction of which will have an environmental cost.
Somewhere out there is an animal that is suffering just like your animal and is dying because of lack of funds/medication. In my experience, vets very often seem to prefer a worse solution to an imperfect one and forget that imperfect solutions also work in the real world, responsible behaviour is not exclusive to vets. Throwing away helps nobody, except big Pharma, the middleman being the vet.
Unfortunately, it is illegal to share, reuse, or donate dispensed medication as the storage conditions cannot be confirmed. With some drugs (e.g. painkillers), this is unlikely to be an clinical issue, but with antibiotics this sort of behaviour massively increases the risk of antibiotic resistance, which is dangerous to us all.
If you believe the law is wrong, then campaign to change it – but I very much doubt you will succeed because the risk of accidentally giving animals dangerous medicines is too high.
Hello David,
My 3 Yr old dog had bilateral TPLO surgery for torn CCL disease in his hind legs in Feb. Our insurance covered the surgery. Unfortunately, the 8 week post op xray he was meant to have happened to be when lockdown for coronavirus was really strict. Understandably, the vets refused the appointment until safe, so I had a consult via telephone with a vet (the original surgeon had been furloughed).
I said that i had concerns of infection in his right, due to slow progress, limping, redness and a swollen fluid sac on the wound. The vet said that it could just be scar tissue and that as he has arthritis in the knees could also be contributing to the pain so he wanted me to put him on meticam for an additional 6 weeks. Due to the practice the surgery was held at being further to travel than our local practice, the vet asked my local practice to dispense for me. We are now in July, and Kipper had his post op xray 2 weeks ago. They confirmed an infection and prescribed him clavoseptin for 10 days until the biopsy came back confirming the infection/bacteria, and more meticam. Due to insurance not paying anymore, I paid £91.10 for the meds. The labs came back negative but the vet said he is very confident it is an infection and has prescribed 5 more weeks of clavoseptin.
Again, the vet asked my local practice to dispense the 5 further weeks of clavoseptin. However, they did not have this in stock, but had synolux which they assured me was the same thing basically. They only had 250mg tablets instead of the 500 mg tablets (Kipper is on 1500mg a day). They quoted me £354..i asked if there was a cheaper way so the vet gave me an online prescription which came to £107 but he did give me 1 weeks worth which was £91 (including the £18 fee for the prescription). So in total, £198. Before paying, I asked the practice who did the surgery if it would be cheaper from them, but they quoted £377 so went for the local practice.
However, the next day (today), I get a call from the practice who did the surgery to say that it is part of the TPLO surgery guarantee they have that all the meds prescribed for it should be free of charge. They refunded the £91.10 they charged me, but said that the local practice is nothing to do with them so can’t do anything about that money.
Fortunately, I managed to get a refund for the online £107 before it was dispensed.
However, i have paid £91 to the local vet for the week of synolux and prescription fee, and have been paying them for meticam since February, not sure of the cost but I reckon at least £100. So that’s about £190 that I’ve paid to the local vet for something that the other vet failed to tell me throughout that it was free of charge and part of their guarantee. I would never have gone to the local practice for meds (that they themselves suggested) if i knew it would mean I’d be paying for a free service, but they are saying it is separate and not to do with them!
What should I do?
Many thanks
Joanna
I think raise it with the practice, let them know there’s been a nasty mix up and let them sort it out between the two of them!
4.9 (d) of the RCVS Code of Professional Conduct for Veterinary Surgeons defines ‘under his care’ as including ‘recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe’. Many times I ring up my vet for fairly standard POM-V medicine for treatment of for eg a new born lamb which might have coccidois or watery mouth for instance. The vet does not know the lamb or the mother and the flock memebers are continually changing. Having bred sheep for many years I diagnose the condition, not my vet, and tell them the medicine I require which they always duly prescribe. Are they following the RCVS rules when they do this? This is pretty standard practice in livestock farming – it would make be uneconomic if the vet had to visit for every instance of a sick sheep or lamb before prescibing medicines.
This is a really grey area, you’re right. In the case of farm animals, the RCVS has taken the opinion that knowledge of the flock or herd health situation is the key, not of the individual members of the flock or herd, acknowledging the financial requirements. For companion animals, this would not usually be considered acceptable.
David,
I pay for a 6 months prescription of Caninsulin for my dog. Can the vet refuse to give me a 6 month prescription without a blood test or is this at my discretion. I was advised in the past that if he is showing no signs of needing to change his dosage there was no need for a blood test?.
Ultimately, how much the vet is willing to prescribe is up to them. What they can’t do is offer to supply the drugs without checking for a longer period than they would write a prescription for. However, it would be legal to require a telephone check up or consult before repeating an in-house prescription.
Hello David, Can I ask a question related to above please? I usually get a prescription for my dog for Caninsulin for my dog every month from the Vet. In the past he has done blood tests every 6 months which I thought were a legal requirement before prescribing. Six months ago I saw a different vet at the practice who said blood tests were not a legal requirement and that they just need to see the dog to be assessed before prescribing. I took my dog back to the Vet today ‘to be assessed’ as he needs a further prescription and its six months since he last assessment. When I arrived the Vet told me he had a duty of care to do blood tests and he cannot prescribe the Caninsulin with doing the blood tests. The is at odds with what I’ve been told by the previous vet in the practice. My dog is v old, blind, and not presenting with any issues beyond the diabetes and I have told my vet that we are not going to treat further conditions so in my opinion the blood tests are not necessary, they are going to stress him out immensely and an unnecessary cost. where do I stand with this please? thanks
OK, the vet has a legal obligation to conduct a clinical assessment of the patient. Whether this requires blood tests for diabetic stability is a matter for the vet’s professional judgement. Personally, I’d be quite uncomfortable prescribing a repeat script of insulin without a fructosamine blood test, or at least a peak and nadir blood glucose. However, it will depend on the exact situation. It might be worth talking to your vet about a home blood glucose testing kit that you could use without stressing your dog out?
Thank you very much David
Thank you for your response.
Hi David,
Our dog was diagnosed with CCD about 6 months ago and our vet told us there was nothing that they could give him to help. We googled and found out about Activait and 2 prescrition meds Vivitonin and Selegiline, we mentioned the latter 2 to our vet but once again was told they do not prescribe them. He has been on Activait for 4 weeks now with no real change and some aggression has started so he is booked in with the vet again. Regarding your ‘Myth 4’ about refusing prescriptions could you point out where I would find this info legally so I can go armed with it to our vets. Also do you have a preference to either of the drugs mentioned above.
I’m not the treating vet for your dog, so I’m afraid I can’t recommend one over the other. There are no forms of selegiline that are licensed in the UK for treating CCD, so it’s use would be off-license under the cascade, whereas there are several brands of propentofylline that are licensed for this condition.
If the vet decides that the patient requires a POM-V medication, they aren’t allowed to refuse you a prescription if you request it – however, that doesn’t mean that they have to issue a prescription for any medication on request. It simply means that they cannot force you to purchase the medication from them.
The relevant sections of the RCVS Code of Professional Conduct for Veterinary Surgeons are 10: Fair Trading Requirements and 4: Veterinary Medicines.
I hope that helps!
Hi, can I get a refund for a prescription ordered by the vet, but unpicked from the surgery by me? I have already paid for all the items on the prescription, but since they didn’t have the right quantity in stock, they advised me to come back the next day to pick it up. As the medicine (antibiotic Doxybactin) has not left their premises yet, would they still be prohibited by the law to reuse/resell it?
If it’s not left the premises then normally there would be no problem with returning it to stock for redispensing.
My nearly 3 year old Dalmatian has suffered around 3/4 times with an infection in his one ear. I have been to the vet numerous time’s and they give me quick fixes such as a 14 day period of tablets or a 14 day period of ear drops. I had to take him back last week and they gave me 10 days worth of Apoqil tablets as well as some more ear solution. I was informed that they think he has allergies and because he is getting irritated, he scratches and therefore causes the infection. I was advised that he now needs a repeat prescription to control the allergies and to stop this from happening. Last week when I went, due to current situation we face with the virus, I was not allowed to go in the vets with my dog and I was told after the vet returned my dog that I will get a call to make payment. No phone call. I rang up yesterday to order the next lot of tablets for him and I was informed that I needed to bring him in for another inspection before they could do this. I took him this evening and I didn’t have a consultation, the vet just spoke with me in the car park had a quick look at his ear and said she will go and get me 3 months worth of Apoqil to continue with. Mentioned about payment and again they said someone will call me. About an hour after this, I get a phone call to finally pay my bill – £388! The Apoqil is £190 each time for 3 months worth of tablets and we can’t afford this. I have two questions please – 1) can I return the tablets? They have been un-opened and not removed from original packaging, still in bag they gave me earlier. Especially with no money changing hands yet, can I do this. 2) is there a cheaper alternative you would reccomend? An antihistamine maybe? Thank you.
OK, this is a tricky one. Legally, once any medication has left the premises, the practice cannot accept it back for redispensing. They might choose to do so as a goodwill gesture if you weren’t told the price in advance, but under medicines laws they have to throw it in the bin if it is returned.
Antihistamines really don’t work well in dogs – perhaps 20-30% at most get any benefit from them, and even at their best they’re much less potent than oclacitinib (the active ingredient in Apoquel). Ordering the medication online with a prescription would probably be a lot cheaper – although you have to pay for the prescription, the online pharmacies have much lower overheads and are therefore a lot cheaper.
Other medications for managing allergies such as steroids are much cheaper but have a LOT of side effects if used long term.
My advice would be to contact the practice and talk to the practice manager about the situation, then try and agree a way forward. Good luck!
I have just ordered Vetmedin 5mg & Fortekor 20mg for my dog I have asked my vet to email prescription to online pharmacy but they say they are unable to do this and I have to collect it …. is there any reason for this bearing in mind I am saving at least £100 per month after I have £20 per item on the prescription £40)…
Strictly speaking an emailed copy of a written prescription isn’t necessarily valid, and most pharmacies aren’t set up for true electronic prescribing, so actually that’s responsible prescribing.
Hi. I’m really hoping that you can help. My 14 year old border collie started having seizures when he was 10 and when he was 12, he had a suspected stroke and was then diagnosed with dementia. He was then prescribed vitofyllin which helped. A vet then changed this to vivitonin which I queried as the descriptions online are different for their uses and I was advised they did the same thing. He just had his latest med check at the vet and when I queried this again, I was told that they don’t help seizures/dementia, they’re for circulation. Do these tablets even help my dogs condition that I originally thought they had been prescribed for and have been paying for, for about 4 years? Many thanks.
Vitofyllin and Vivitonin are exactly the same drug (propentofylline); in fact, Vivitonin was the original and Vitofyllin is a newer generic copy.
If you want to look up what a drug is for, always go to the official product datasheets, mostly held by the National Office of Animal Health (NOAH).
If you compare the data sheets for Vitofyllin and Vivitonin, you will see that the uses are both described identically as “For improvement in dullness, lethargy and overall demeanour in dogs.” So nothing to worry about!
Dear David, I’ve just come back from the vets to pick up a repeat prescription for Vetmedin, Cardalis, Frusemide and Advocate. Only the first 3 made it into the prescription as apparently it is illegal to have more than 3 items on one prescription!!?? I haven’t found anything that specific on the net, any help would be much appreciated.
This is a complicated one. While I’m not aware of any law that specifically states how many items can go on a prescription, it is considered bad practice to put more than one item on a script (I think the idea is so that the customer can shop around and doesn’t have to buy all the items from one retailer). 3 per script feels like a fairly reasonable compromise.
Many practices now charge a prescribing fee per item rather than per script for this reason.
Sad something cannot be agreed just had to pay £36 for Metacam 15ml 0.5mg/ml for my very old cat who can hardly walk now. In defence of our vets they are lovely and have cared for all our animals with total compassion when crunch time arrives – for me and many other animal keepers I JUST ACCEPT I have to pay it but it does grind the bones a little when online it cost £9 and lately we are charged £18.50 for a prescription. Being of a medical background I do question the prescription charge.
Hello, we took our dog (a Brittany) to France at Christmas & she fell ill so we went straight to the vet there. After a lot of tests, they found a non-cancerous mass on her pancreas – at the site of the spaying op 10 years ago). The friction caused an abscess & needed an op. She already had an minor, untreated heart murmur but as she was in such good shape for her age (12.5) the vet put her on medication for two weeks before doing the op – and everything went very well. Afterwards the medication for the heart murmur was adjusted and now she’s taking 7.5mg Vetmedin and 5mg Cardalis a day (along with 1mg of Incurin to help with recent incontinence probably due to spaying). She’s now back to her usual busy self and running about madly – the only symptom of heart murmur is a cough. We want our vet here to pick up where the other one left off, and after a thorough check up we’re hoping for a prescription we can fill out online as the costs have been high and the ongoing costs appear to be well over £100 a month just for the medication.
Please can you help with what would be reasonable for us to expect of our vet?
Thank you
A check up will be needed before the vet prescribes, but if you’ve got the notes from the French vet then they shouldn’t need to repeat any tests, unless something’s changed.
It is a legal requirement for UK vets to provide a written prescription on request, although they may charge for it.
Good luck with your dog!
Thank you David!
can a vet put two items on one prescription.
Legally yes. But you’re not paying for the bit of paper – you’re paying for the vet’s time and training to decide on the appropriate medication.
I would be grateful for some advice regarding medication for my epileptic dog.
My dog has suffered with Epilepsy since he was two he is a border collie. I recently contacted our vet to get a new prescription for our dog as we will shortly run out of medication (Epiphen 60mg). For the last four years our vet has been happy to provide a prescription so that we can get six months supply from an on line veterinary drug company which allows us to purchase the tablets at less than 20p each compared with the vets price of nearly 60p each. This means an annual cost to us of just under £300 plus two prescription charges, compared to a cost of £900 through the vet.
The vet is saying that they can no longer do this as the law has changed and that we must now buy the drugs through them. We are both pensioners and you will appreciate that this will be a massive cost increase to us which we cant easily afford.
I have been through the RCVS site and all I can find is the following guidance:
Quantity
The VMD advise that for all CDs, you should consider prescribing only 28 days’ worth of treatment unless in situations of long term ongoing medication (e.g. when treating epilepsy in dogs). If you prescribe more than 28 days’ worth of treatment you must be sure the owner is competent to use the medicine safely.
I would be grateful if you would please let me know if there has been recent legislation that is not on the VMD website.
Thank you for your help
I have just had the same issue with my vet. We lived in Germany for the last 17 years, and have 2 dogs who have both suffered from epilepsy since the age of 3 (now aged 6 and 9). They have both been on a combination of Phenoleptil and Libromide for years, which has been very effective (after Pexion failed for both). These were both readily available from our vet (a single vet practice). The younger has not had a fit for 2 years and the older has reduced frequency from 5+ per month to 2 or 3. We recently moved back to UK in March and found that the vet we chose does not stock either of these drugs (no reason offred why not when we asked) so we were given a prescription instead. We got the Libromide fairly easily, but cannot get the Phenoleptil, as many of the online retailers don’t stock it, or only in a different dose to that on the prescription, and refuse to sell it if not EXACTLY the same name (Thyforon, whereas the prescription says Forthyron – the older name, or Epiphen rather than Phenoleptil) and dose (15mg tablets rather than 100mg) as the prescription. Why can the vet not put the type of medication (ie its purpose) rather than a product name, and a daily dose in mg, rather than the size of each tablet on the prescription? Also, in Germany I was able to get the Phenoleptil from a Pharmacist when the vet ran out. Can I do this over here, and if not why not?
OK, this is an interesting one. The Veterinary Medicines Regulations 2013 enact EU law into UK law, so in theory it should be identical in all EU member states – although in my experience, some other EU member states are far more relaxed in their interpretation of legal vs illegal when it comes to veterinary meds.
The issue is that it is a criminal offence to supply a human or generic medication against a veterinary prescription, unless it is formally and specifically requested – and the VMD in the UK will definitely take action against a vet who does so without “good reason”. It always used to be said that as a vet, the fastest way to get struck off was to mess up a prescription. As a result, the vet is following what is in the UK considered good prescribing practice and specifying the particular medication. If your pharmacy stocks the veterinary-licensed medication, then they definitely can sell it to you, but if they only stock the human one, it would be illegal to do so. I would suggest talking to your vet about alternative brands – there may be a manufacturer shortage of Phenoleptil, and it might be necessary to substitute an alternative brand of phenobarbitone. It might be helpful if you checked what drugs were available before the conversation so you could make sure that the product is available!
I hope that helps.
My understanding is that although the law has not changed in the last couple of years, the guidance has been reinforced, in that the RCVS is advising more stringent interpretation of the guidelines. However, I would be interested to know what law they’re referring to specifically, because as you say, the Veterinary Medicines Regulations haven’t been changed. My suspicion would be that they have reassessed the risk involved in dispensing large quantities of a highly addictive drug – it’s almost certainly not aimed at you personally, but they’ve decided to take a more risk-averse approach, perhaps because of something that has happened behind the scenes.
I would suggest you ask, very politely, for the legal basis behind their decision, and take it from there. Ultimately, the decision for how much to prescribe rests in the hands of the prescriber, but a genuine query shouldn’t be an issue.
Thanks a lot David you have confirmed my analysis I shall do as you say. Great to have this forum to discuss such issues.
All sorted thanks for your help.
Hi I’m wondering if you can help me please. There is an outstanding amount on my acccunt which my pet insurance have said they have paid but my vets have said they haven’t received the money so I’m currently in dispute with them both but in the mean time my vet is now refusing to give my dog his metacam either directly or by prescription. I’ve said I will pay in full upfront for the medication but they are still refusing. Is this allowed ?
I’m afraid a legal issue like this is beyond the scope of this page – sorry, and good luck!
My new dog is having seizures my previous dog before he passed away had siezures as well I decided to give my new dog my old dogs meds Levetiracetam he seems to be doing good no siezures for now If I take my new dog to the emergency room Because he starts having them again will I get In Trouble for giving my new dog my old dogs meds and also will it show on my new dogs blood work that he has been taking that medication
It might well confuse the diagnostic pathway and make it much, much harder for the vets to work out what’s going on – so my advice would be to tell them. Remember, it isn’t suitable for all dogs, and there’s a “wash out” period that might mean they have to wait until it’s worked its way out of his system before they can give him any other drugs.
Hi there, I have two cats one is 3 and the other is 2, the 2 year old has an allergy to flea bites but it’s a fierce allergy, (he littrally lost his trousers ?♀️) 8 weeks ago he had steroid injections and had bravecto flea treatment along with milpro (hes a hunter) so at the same time i decided just have the same products for my other cat, it’s amazing! And the steroid shot sorted him right out, (he now has his trousers back) he’s happy allergy symptom free ECT, however it cost me a small fortune bravecto and milpro is half the price online as to what I was charged at the vets, now obviously my main priority is to keep my boy flea free because of the allergy but I need to keep costs down at the same time, as you will know bravecto is a 3 month treatment so my question is…would I be able to request a prescription for a 6 month supply for 2 cats? Or would it be separate prescriptions for each cat?
This is a tough one… strictly speaking, it is legal to do so (2 animals on one prescription), but it is not generally considered best practice in small animal practice.
I just paid £72 for 100 ml of propalin syrup from my vet and cans buy the same thing for £10.39 online. I feel like that is an extreme difference. Why is there such a huge difference?
Two reasons. Firstly, the online dispensaries can buy in bulk – when I worked at one, we could often get 80 or 90% off the list price of drugs by buying in large enough quantities. Your vet can’t do that – they won’t be able to sell it before it goes out of date.
Secondly, the dispensary has very low overheads – they have relatively few veterinary staff, little of the equipment (X-ray, ultrasound, lab systems etc) that the practice needs, and working from a warehouse means their business rates are proportionately lower. As a result, they can charge a lower markup and still turn a profit.
Hi,
My senior dog takes regurarly Thyforon since sept 2019. Hes dosage increased slowly . I moved to scotland last year and the vet practice in Dunoon refuse to give a repeat prescription for 3,4 or 6 months regardless they know my dog medical state also they took blood sample last month and next visit should be in 5 moths. “This is practice policy. ” they answered for my request. They got a right to do so? No alternative practice near by so can not choose onother one. I have’t got any problem with repeat priscription in England. Many thanks
Different practices have different interpretations of the regulations; this does seem much stricter than most though. There probably will be a reason – it might be worth asking them, when things start to go back to normal. As an aside, you may not have the same problem for the next few months!
My cat has HCM and has recently had his medication changed to one that is licensed for dogs, but not cats (I have signed a disclaimer for this). I used to buy his meds (with a prescription) via a site recommended by my vet, but now am wondering whether I would be able to do the same now with the new medication and would they accept the disclaimer from the vets? Many thanks.
Yes, that’s fine – in fact, they probably won’t need the disclaimer. Your vet will need to write a prescription, which needs a few extra pieces of information, most importantly a declaration that “this product is prescribed under the Cascade”. At that point, the online dispensary or pharmacy will fill the prescription in exactly the same way as they did for the original medication.
My vet dispenses medication without a use by date, is it safe to use?
Almost certainly – it isn’t a legal requirement to include the expiry date on the label (although most practices do) as long as the medication is being used in accordance with it’s license (so a cat drug for a particular condition, being used in a cat, for that condition etc. etc.), so long as the product is in date and will remain in date for the recommended course of treatment (and your vet must, legally, keep those records). If in doubt, give them a ring up and check.
My dog takes metacam, he has a little arthritis in his front shoulders, he doesn’t get a full dose every day, i see from your post that you say a check up is required before being given a new prescription, what would you say is a fair amount of repeat for a prescription, currently i’m only getting 2 months at a time?
There’s no real guidance on that, it’s up to the vet’s discretion to determine what the most appropriate interval is, depending on the clinical state of the patient. Maybe have a chat with the vet and ask what their rationale is for the 2 month interval?
Can a vet provide a prescription for a 6 month supply of Broadline?
We moved house a year ago and our previous vet prescribed Broadlinefor our 5 year old cat (4.5kg) as an all in one ‘relatively’ easy to apply treatment for Fleas, Round Worm and Tape Worm.
The new vet does not offer Broadline, and so has offered Felisecto for Flea/Round Worm – one pipette applied monthly as with Broadline, and Quantex for Tape Worm – two pipettes applied at same time every three months. Its stressful enough catching our cat and applying one pippette a month, but it’ll be more so having to try and apply three every third month.
We have asked if they can obtain Broadline but this isn’t possible, but will offer a prescription for Broadline. We always bought the 6 month pack as it was cheaper, but the vet has said they are only allowed to give a prescription for 3 months – as it is the law. This means paying the prescription fee twice, making it more costly. We accept they want to see our cat every 6 months for a health check and on that basis feel sure they could provide a prescription for the same period. Is what the vet says true about the law, or rather it is simply their policy. Thank you
OK, this is an interesting point. The law says that a prescription is only valid for 6 months once issued; it also states that the prescriber “must not prescribe more than the minimum amount required for the immediate treatment” (see here under “Requirements for all RQPs”, “Retail Supply”).
What the minimum amount is for an ongoing long-term treatment is, however, isn’t defined in law, and is legally at the discretion of the prescribing veterinary surgeon. However, to make it even more complicated, the world has changed since the law was originally drafted, and practices now do have guidelines and protocols for their vets to follow, so despite it legally being at the vet’s discretion, in practical terms they usually need a pretty good clinical reason to overrule the practice policy.
So essentially this practice has interpreted the law to mean smallest quantity retailed (3 pipettes) – and in a court of law it might well stand up – but other practices might interpret exactly the same law differently, on equally solid grounds (based around the 6 month recheck rule of thumb).
I hope that helps!
Hello. My dog had a sore eye. I had been advised previously by a vet to use human over the counter eye drops for infected eyes. I did this and the redness improved. However I noticed what I thought was a small ulcer so I took her to the vets. The vet confirmed the ulcer and prescribed some drops. I had to sign a form as the drops were for human use and not licenced for animal use. I assumed the drops were to treat an ulcer but when I got home I realised they were the exact same product I had purchased for infected eyes which had cost me £5 at the pharmacy and yet the vets charged me £25! It is not even a prescribed medication. I feel the surgery should have informed me that I was able to purchase the product over the counter.
The problem is that the “over the counter” eye drops are only licensed for over the counter use in humans. As soon as you want to use them in animals, they become an off-license drug and it is illegal to buy them for use in an animal without a veterinary prescription. There is a loophole in urgent situations whereby a vet can advise you to use medication you already own for human use, but it is not legal for your vet to recommend that you do this going forwards in the non-urgent situation. It is also illegal for your vet to recommend that you buy it for your pet over the counter, or for the pharmacist to sell it to you for use in in your pet.
Regarding the difference in price, the probability is that the percentage profit the pharmacy makes on selling the eyedrops over the counter is higher than your vet makes selling them directly. The reason is that your vet’s practice probably has to pay a fee to the medicines wholesaler to order in a human product, whereas the human pharmacy gets a discount (or “rebate”) for doing so – the net net price of the drug may be 3 or 4 times (or even more) higher for the vet because they’re not a registered human healthcare provider. I know this is counterintuitive, but your vet and the pharmacy are paying massively different fees for the same product before they sell it on to you.
I hope that makes sense!
Hi is it illegal to give a pet medication that some ones pet does not need anymore, I ask because my dogs Ins company petplan have refused to pay for any more medication for his heart. The reason being he has now used up the allowance for this ailment, I’ve always paid his Insurance even though I was on benefits, now I can not afford to buy his medication until August which is the start date of his renewal. The PDSA have also told us that they can not prescribe the meds my boy needs because they are too expensive to prescribe. So I’m was going to ask my friends on fb if anyone has any spare medication that their dog no longer needs. Is it illegal
Yes, I’m afraid it is – it amounts to unauthorised retail of a veterinary medicinal product.
Are there any rules (RCVS or VMD) covering vets or online pharmacies splitting the same prescription drug, say a 4-pack of prescription flea/tick treatment like Advantix, between two dogs?
I have 6 month ‘single repeat’ prescriptions for 1 x 4 pack for each of my dogs (same product/weight range). Each dog has 1 pipette applied monthly.
Will I be allowed to order 4 x 4 packs (2 packs per dog, leaving 2 pipettes per dog ‘over’) or will they only supply 3 x 4 packs (hence splitting the 3rd pack between 2 dogs?).
Thx
Bryn
If the prescription is for 1×4 pack, with one repeat, you are permitted to order 2×4 packs in total per dog, so 4×4 packs. You may not be able to order them together though – many pharmacies will not dispense repeats along with the initial dispense.
Hi I took my cat Lola in because of a swelling in her neck. I spent £400 on two separate visits with her over Xmas which included tests checking for infection, draining to see if it was an abscess, one week’s prescription for Loxicom and bloods which revealed a higher than average ALT. When the results came in the vet emailed to suggest putting her on corticosteroids and a liver protector. But she won’t do the prescription without seeing Lola again, saying she has to prove that Lola is “under their care”. She last saw Lola on 2 Jan and I really can’t afford to take her in again as well as pay for the medicine. Is there anything I can do?
The definition for “under my care” is dependent on the clinical judgement of the treating vet; if you’re concerned, you could contact the practice asking for a clarification of the practice policy on this; but in law, they are quite within their rights to ask to see Lola again, especially if they are concerned about her health.
Hello. Can you settle an argument please? What checks are in place to prevent someone ordering the same drugs from multiple online pharmacies with the same valid prescription? Thanks Pin
The exact checks will depend on the pharmacy involved. They are legally required to make checks to prevent prescription fraud (which is a criminal offence), but exactly how they do so varies. Some will contact the prescribing vet in all cases, others may use sophisticated checking systems to detect potentially fraudulent order patterns, while others may communicate directly or indirectly with other pharmacies.
Nice one. Thanks David. I knew there would be some cross/background checking. My partner is furious as they now have to pick up 3 dogs worth of poop from the garden for a whole week. #itsthesmallthingsthatmakemehappy
Hi there,
I have a question about storing barbiturates, i.e. Pentobarbital Sodium, can it be stored if prescribed by a vet at a non-veterinary practice i.e. wildlife hospital (with no onsite vet) to be used by authorisation of a vet (over the phone for example) if all the appropriate storage and recording practices are in place?
Kind Regards
Paul Reynolds
Strictly speaking it might be possible provided that the wildlife hospital was registered with the VMD as a Licensed Premises (involving periodic inspections), and the person dispensing and administering the medication did so only on the direct instruction of a veterinary surgeon. This is because the act of prescribing for a Schedule 3 Controlled Drug must be limited to a single specific patient, so the decision to withdraw the drug from storage for euthanasia is the point of prescription. However, the RCVS do advise that only a Registered Veterinary Nurse is considered competent to do so in the absence of a veterinary surgeon. You can read more about this here, but I would VERY STRONGLY advise that you contact the VMD for specific advice as to the legal procedures that need to be followed. In my experience they are really helpful!
Hi there,
Just wanted some advice really. I came home from work and noticed that my dog was squinting in one eye and it was a bit watery.
I think I may have caught him in the eye in the morning but as he didn’t yell or make a fuss I completey forgot about it. But on my arrival back from work I thought I should probably take him to the vets to get it checked out. To be fair they gave me an appointment for 30 mins later.
On arrival the vet made me muzzle my dog as he said in he’s notes that my dog bites??
He doesn’t or has never bitten anyone but he does growl. So for the vets piece of mind I muzzled him. The bet then checked his eye, put some ointment in it and gave him an injection. I asked if it was possible it was just scratched as I may have caught him, the Vet advised that he couldn’t see a scratch or any infection. He then prescribed some eye drops and some antibiotics, all of this for the handsome sum of £102. However in waking up this morning my dogs eye is totally fine, no squinting, wetness or redness, and so I have decided that he has no need for the drops or medication.
My concern is that the vet has prescribed meds that my dog doesn’t need!
I understand I can’t return the meds for a refund and my husband is blaming me for acting so quickly to get him to the vets. But like all good dog owners I love my boy to bits and would do anything that’s needed. It seems like the Vet surgery’s are a licence to print money and issued meds for the sake of it and are happy to cash in the £102 Bill. I feel completely swindled. Surely as a good Vet he would have realised that it may have been a small irritation ( as I told him it may have been my fault) and no meds were needed??
I think it’s a total injustice that they seem to play on the fact that we care so much for our animals and follow their advice and the bills are so extortionate! Don’t get me wrong I’d be more than happy to pay the bill if it was something that my dog truly needed!
Please can I ask if you think it worth my fine to go back to the vet and explain my issues or if I should accept that I acted to quickly and is my own fault or I fact that I should ‘let it go’.
I think you should have a chat with the vet about it and explain how you feel. I don’t think the vet did anything wrong – the vast majority of eye problems are due to bacterial infections, and in most cases, bacterial conjunctivitis is a result of minor irritations that weren’t treated. However, the relationship between you and your vet has definitely been strained by this, so I would suggest talking to them about your concerns and how you feel, in a calm and non-accusatory way.
Hope that helps!
Hi my vet has prescribed acular eye drops written as acular but the pharmacy has given me ketorloac (a generic) as this is the same, can they do this or do they have to give acular?
Strictly, I think they are supposed to supply the product specified on the prescription. However, as these are both human medications, it doesn’t make a great deal of difference!
I asked my UK vet for NexGard, a basic flea/tick preventative, and they told me they could only write a prescription for up to 1 year since their last visit. Last visit was 3 months ago so I got a prescription for 9 months supply. They said this is a legal requirement but I think this could be a matter of interpretation – is the vet LEGALLY required NOT to write a prescription that could exceed months of supply more than 1 year since visit OR could they actually write a prescription for 1 year as long as its been less than 1 year since the visit? I would love your advice as I’m vet seems to think this is a law, but I can’t find evidence of this.
The law is very clear that a written prescription can only last for 6 months (i.e. it automatically expires after that period). However, with regards to the 12 month rule, this is in interpretation not of statute law but of the regulations laid down by the RCVS (our regulator).
They clearly state that the patient must have been seen (and examined) by the vet “recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe… What amounts to ‘recent enough’ must be a matter for the professional judgement of the veterinary surgeon in the individual case.”
The professional consensus is that in the case of nothing changing, this is 12 months at the most. This means that using a 12 month window (in the absence of any other contraindications, changes, etc etc) would be considered reasonable in a court of law, whereas longer would not be (as it would not be in keeping with a respectably body of one’s peers, and therefore potentially negligent). This is the trouble – while 12 months isn’t written down anywhere, the law clearly recommends a shorter period of 6 months, but many vets are willing to stretch this to 12 months for “routine” treatments.
So your vet is acting within the body of case law available to us (under the common law and the advice from our legal experts), and is arguably being generous in doing so!
David, you never really answered the qustion from Andrew Robey. My dog is prescribed Metacam and Gabapentin. Can my vet prescribe this medication on one prescription for the full 6 month?
Obviously this would be my preferred option as it saves me money. I think that Andrew is stating that his vet is only giving a 1 month prescription which clearly costs him more but makes more money for the vet in repeated prescriptions. What are your thoughts?
I’m sorry, that one clearly slipped the net!
Regarding Gabapentin, there are additional legal controls on this drug as it is a Schedule 3 controlled drug. The advice from the RCVS (the veterinary regulator) is that no more than a month’s worth should be supplied at any one time (except in certain cases of very long standing medications where the dose is known to be stable); a written prescription can only legally last 28 days for this drug as well, and repeat prescriptions are not legal. So, monthly prescriptions or supply is in fact considered the responsible approach to prescribing this drug. For the metacam, there’s no such limit, but it may be that since your vet is doing monthly scripts for the gabapentin, there’s no point doing a 6 months script for it. You could have a chat with them and ask for a repeatable script for the Metacam for 6 months? If your dog’s medication has been stable for some time, and they are likely to be on this long term, it might be worth talking to them about a longer script – perhaps a 3 monthly one?
Two of my cats are on steroids as all vet tests were negative. When I asked for more my vet said I must take the cats in before she will prescribe more but one was seen 4 months ago, the other just 5 weeks ago. I thought vets only refuse more medication if the animal hasn’t been seen for 6 months?
No – 6 months is the maximum for most medications, but steroids are very powerful, complex drugs with a huge range of effects and side effects, so it’s perfectly reasonable to want to check how the patient is doing after a month or so.
I was intrigued to read Myth no. 3, my vet regularly prescribes the human Gabapentin for my dog, I actually discovered this today, so presumably, he is not able to source a veterinarian alternative, I have also been told that the human drug can cause liver damage to dogs, true or false?
There is currently no veterinary formulation of gabapentin on the UK market so yes, your vet is correctly prescribing the human form on the Cascade.
There have been a couple of reports of liver damage; most of these seem to be linked to the fact that a few formulations of human gabapentin reportedly have high concentrations of xylitol as a carrier (harmless to humans, toxic to dogs). Avoiding the high xylitol forms should eliminate this as an issue. There are reports of rare live problems in humans too, so yes it is possible, but as far as I know, it’s pretty rare.
I run a rescue charity and fund medication for many rehomed dogs. As we’re accountable for the use of donated funds, we buy all repeat medications online from accredited suppliers. We are normally charged between £10-15 for repeat prescriptions (between 3-6 months depending on the drug in question). We have recently received an invoice from a new vet who has charged a prescription fee of £60!! This surely cannot be categorised as “reasonable charge” under RVCS guidelines? On questioning said vet, we’ve been informed that the prescription is a 6 month repeat and therefore they have charged £10 per month. It is my understanding that the prescription charge is an administrative charge and therefore should be the same regardless of duration?
A price per month is not something I’ve ever come across before, I must admit… Might be worth having a chat with the practice to see if this really is practice policy, or a misunderstanding somewhere along the line.
My dog takes epiphen I buy 3 months supply at a time as the vet says they have to do a mesds check before giving any more. When I asked why I was told it was the law ! I am now paying for a consultation fee as well as the tablets every 3mths. Why is this so ?
Can you let me know where in the Uk you are based and veterinary surgery your registered with, I’m in County Durham and my vet will only prescribe the same medication for 28 days even though I’ve asked for a longer prescription so it sounds like yours is being a lot fairer than mine
Epiphen, containing phenobarbital, is a controlled drug under the Misuse of Drugs Act 1971. As a result, the amounts that can be prescribed in one go are much more rigidly controlled. In fact, the RCVS recommend that only 28 days be dispensed at any one time (see their guidance here). Moreover, a prescription for Schedule 3 controlled drugs cannot legally be valid for more than 28 days, so except in extreme circumstances, your dog will need to be seen every time a new prescription is required. Finally, phenobarbital is potentially highly toxic but dogs also develop a tolerance to it, so it’s effectiveness can very quite rapidly over time. As a result, I’m afraid it does sound that your vet is being responsible in how they prescribe – in fact, they’re actually being quite generous!
I was feeling aggrieved because my vet has only given me a 3 month prescription for vetmedin & frusemide when I know he can give me one that lasts 6 months, but your vet sound even worse. However my vet put both medications on separate prescriptions, meaning he can charge me twice!! Money grabbing. I’ve read the blog, however I still 100% believe that it’s all about the money with all vets-I’ve dealt with a few practises over the years. We the owners understand and expect that you are a business and need to make a profit, BUT the mark-up of everything is huge and just pure greedy and you are abusing the fact that owners will do anything to help their pet in need.
I’m really sorry you feel that way – I promise you that it is not “all about the money with all vets” (although I agree it probably is for some). Unfortunately, someone has to pay for the salaries, the building, the support staff and the equipment, and (for historical reasons) most vet practices have chosen to give discounted service fees and put the markup on drugs instead.
If we really were only interested in the money, we wouldn’t be in this job – the myth of the super-rich vet only ever applied to the owners of big practices and nowadays that era is rapidly passing with increased corporate ownership of practices.
Ashfield vets at lanchester county Durham see my dog every 6 months for vetmedin 5mg tablets but refuse to give a 6 month prescription as they like to charge every month for prescription even though they only examine the dog every 6 months and he has to be on this for the rest of his life
That is within their rights, I’m afraid. The vet is responsible for the medications they prescribe, and there is no law compelling them to issue a longer prescription – although I think it is very unusual for a vet to refuse to do so.
I’m curious how it works if the animal has to use human medicine. My cat is asthmatic and has Flixotide which is a human medicine. This costs no more than £30 online, but my vet charges £90. I genuinely can’t see the reason for this, other than the vet making a massive profit. Are they really only allowed to buy it at a more expensive price because they are a vet? Thank you
Actually, it’s the other way round – they’re NOT permitted to buy it at the cheaper price that the NHS and the big human pharmacies negotiate with the manufacturer! As a result, the vet (and thus you) have to pay the full RRP. The online pharmacies that list it are (at least in part) human pharmacies (it’s illegal for a veterinary pharmacy to list it on their website, although they can sell it on request), and are able to take advantage of these discounts.
I understand and appreciate all you say but for example, 32 ml of Metacam costs circa £6 on Vet UK( very reputable, as far as I know) and yet the charge for this- repeat, with no re-examintion, carrying on from initial diagnosis, was £21. How can this be justified?
I order my dogs insulin online because my vets want to charge me £50 each and online I can get them for £21 each . I cannot afford the prices at the vets and My insurance does not cover his medicines. I asked for my vets to do a prescription and also received a letter from saying how me buying online is not helping there business . Rude . I have 5 animals registered with this vets and will be leaving them ASAP.
I buy from Animed who say that they buy their drugs from the same source as vets do. So it IS all about the money.
Of course they buy them from the same source. But they don’t pay the same price. A really big corporate pharmacy, like Animed, can buy in MUCH greater bulk and therefore get better discounts. I used to run a very small online veterinary dispensary, based out of the practice I worked at. We could get better prices than the vet practice even though we were using the same wholesaler and buying groups – because we bought more at a time. The bigger the volume being bought, the bigger the price saving. In many cases, the retail price from the pharmacy is less than the cost price to a smaller practice!
Mainly because the practice won’t get the drugs in at the same price as the pharmacy. However, the markup structure will be different. For example, the same human drugs often cost a lot more at an independent pharmacy than in a supermarket or a big chain, but that’s because the independent has higher overheads.
HI,
I’m reading this thread with interest. I have just paid £76 for 100 ml of Meloxidyl when the average online price for the same item is between £10.50 and £11.99. So, we are looking at the percentage mark-up of at least 550%. Much of your argument has been based around the cost to veterinary practices who do not buy in huge volumes and therefore cannot begin to match online prices.
A lifetime in business has left me sceptical that volume purchasing alone can account for such a huge price differential. However even if that were the case, it certainly would not apply if we were looking at a huge veterinary practice purchasing a very common drug which it will certainly be purchasing in large volumes. In this case it is the Beaumont Sainsbury Animal Hospital, which as you is part of the RVC.
I’m quite sure that with this level of price gouging it can only be a matter of time before this is regulated, that veterinary practice should only be allowed to charge the cost of the medication to them and a fixed percentage fee.
I can afford to pay that bill, but I wonder how many others can’t and how many pets suffer because of this excessive charging.
Volume charging isn’t the only aspect, although it is a very important one – when I was running a pharmacy I could get 80-90% off a lot of products by volume even without special order discounts. Cross subsidisation is another factor – many (probably most) small animal practices use the average 100% markup on drug prices (compared to 10-20% at an online retailer) to subsidise procedures such as neutering and initial consultations, where the welfare impact of clients not getting their animals seen due to cost issues is higher. It’s an interesting ethical dilemma that one – at what point does cross-subsidisation cause more financial problems than it solves?
It still leaves the customer really frustrated. Metacam 180ml is £60 from my vets and £19.99 from a reputable online supplier. That is 3 times as much. So I pay £20 for the prescription {my previous vet charged £9.00 – why can’t we have a fixed price? I and the Vet loses the sale. Everyone is annoyed. Why can’t the vet buy it on line at £19.99 and put on a 100 per cent mark up? The online store makes a profit too so how much is the original wholesale price? I guess £10. I’m not suggesting vets are greedy or don’t have more overheads but this is crazy. What is the RCVS doing about this?
It’s not in the RCVS’ remit to deal with pricing. Essentially, the issue is bulk – if you can buy 10,000 bottles, you get a cost price of maybe 1/4 of what you pay if you’re buying 5-10 bottles. It’s the same with the supermarkets or Amazon who are able to supply much more cheaply than a greengrocers or a local bookshop.
Sorry David but that logic simply doesn’t make sense. If an individual with a prescription can buy £19.99 then a vet can also buy for this price at the same site. The issue is the mark-up.
Sadly, that’s simply not permitted – a vet is legally prevented from buying from a retail site, unless it holds a wholesale license (which almost none of the online pharmacies do).
https://www.gov.uk/guidance/retail-of-veterinary-medicines#emergency-wholesale-supply-between-authorised-retailers
We used to be able to, but that exemption was made “emergency supply only” in 2013 – since then, retailers can only buy from retailers (except for emergencies, to allow a practice to supply out of stock medications to another if lack of availability of a drug was a problem)