Most of my working life as a vet is spent answering questions. Most often, pet owners ask me questions in the consulting room. “Why has my dog stopped eating?” “What is the lump on my cat’s head?” “What is wrong with my pet rabbit?”
At our vet clinic, people often ask me questions on the telephone. “Why has my dog has started howling at night?” “Why is my cat messing in the house?” Often it is not possible to answer such questions without examining the animal. Dogs may howl because of pain from arthritis and cats may mess in the house because of a urinary tract infection. But one way or another, the questions are eventually answered.
Over the past decade, I have started to be asked questions by new routes: e-mail and Facebook Our vet clinic has an active web site as well as a Facebook page, so anybody can contact us from anywhere in the world, at any time. Some questions are very difficult to answer. A man from Tennessee wanted my opinion on the cause of death of his dog. I had to politely explain that a local vet would be in a much better position to help him. Other questions from far away are easier to deal with. A veterinary nurse from Finland asked if she could visit our clinic to obtain working experience for the summer. We were delighted to be able to help her.
The questions that we prefer to receive by e-mail are from our own clients about their own pets. The working day of a vet is very busy, and it can be difficult to find time to talk to people on the telephone in the middle of the day. Answering queries by e-mail can be much easier. Every morning, I sit down at my computer with a cup of coffee for fifteen minutes, checking my e-mail and answering queries. It can be a very efficient means of communication.
Two recent queries are typical of the type of questions that I receive. The first was from a local rabbit owner who is considering having his rabbit castrated. He had obtained wide-ranging information about the pros and cons of neutering on the internet, and he had specific questions that he wanted to be answered. Which surgical technique did we use? What anaesthetic did we use? How did we provide pain relief? These technical questions can be difficult to explain by phone, but it is easy to note down all the relevant details in a few lines by e-mail. After I had answered his questions, he booked an appointment for the operation to be carried out.
The second question was from a pet owner called Ruth who is a regular visitor to our vet clinic with her eighteen-month-old Golden Labrador, Rosie. Ruth was worried that Rosie might the cold during the upcoming months of autumn and winter, because she sleeps in an outdoor kennel. When I emailed back asking for more detail about the kennel, Ruth sent me photos, which revealed an insulated kennel, with an under-bed heated pad, and an overhead infra-red light. I was able to reassure Ruth that Rosie would be very cosy in her private quarters. Of course, we could have exchanged the same information during a telephone conversation, but the extra details provided by Ruth’s photographs made it much easier for me to gain a full understanding of Rosie’s sleeping arrangements.
Computers are changing our world, and e-mail is becoming increasingly popular. I expect that my fifteen minutes at my computer each morning may need to be increased to half an hour. Perhaps soon it will take enough time to justify a Danish pastry as well as a cup of coffee.
Discussion
Hi I need help with my dog on the side of his nose some fur has come off idk if it’s because he’s a cocker spaniel and has eye boogers and dryes on the side of his face/nose but I’m not sure please help
It could be from scalding where tears run down – but if so, the reason why he’s developed “epiphora” (overflowing tears) needs to be investigated. I’d suggest a vet check, as this may indicate an issue with his eye.
hi there please can you give me advise I have had kittens which have all been fully vaccinated, neutered, health checked , wormed with panacur through out , flea treated, kitten left me to new owner just after all this had been done since the new owner as had the kitten he as been poorly and was tested and it came back he as Campylobacter I have never herd of this and are worried about it as I currently have other cats all other kittens from that litter as gone to no homes with no problems , he was also found to have a parasite ? I’m not sure why please can you advise on what I do ? do I treat all my other cats ( adults) I currently have 1 week old kittens , can you tell me how he as caught this he as been left me 1 month ? would really appreciate if you could let me no what I should do
It sounds as though you took great care in making sure all of the kittens were up to date with preventative healthcare before rehoming them, so try not to worry as you’ve clearly had their best interests at heart. Without knowing full details, it’s difficult to be able to say what’s caused the kitten to become ill. If you’re worried about your cats and other kittens at home, we’d recommend speaking to your vet for further advice. They will know the full clinical history of your cats, and so will be much better placed to advise on sensible next steps, including whether or not your cats need to be seen for a check-up and treatment.
thank you for your reply 🙂 could you tell me what campylobacter is and how its possible he as this?
My 3 year old cat has been eating very little and being sick every day for around 7days. He hasn’t been drinking a lot and I’ve taken him to the vet this morning and they pinched the back of his neck and said he is like an old man but has a very full bladder. They’ve kept him in and put him on a drip to help the dehydration but the being sick and not eating and full bladder is being investigated. My family are in bits with worry and my little sister can’t stop crying! If you have any idea what it could be or if he’ll get better, please could you give me some advice, thank you in advance.
We hope your cat recovers soon Rebecca, you have done the right thing taking him to your vet who will be better able to examine and diagnose his condition. Best wishes