Latest articles by Lizzie Samuel
Christmas
It is never easy to say goodbye to your beloved pet. However, something we don’t often enough discuss is how difficult it is to make the decision to say goodbye. Perhaps, even more so around the festive period. …
Difficult Conversations
Historically, Vets have described options to clients with a “gold standard” and then less favourably presented options “if you can’t afford it”. The concern with this method of communication and decision making is that i…
Communication
Have you ever gone to your vets and wondered what on earth is being talked about? Many veterinary receptionists often note that clients will come out of a consultation with a vet and be confused; seeking out answers from…
