This is a full list of all our data processing and subprocessing organisations, with a brief explanation of their role. Please note, most of these are specific to one service so not everyone’s data will be processed by all, or even most, of these organisations.
123Reg – for managing client web domains
360Dialog – for integrating our products with mobile data networks
Amazon Web Services (AWS/AWS-S3/EC2) – the servers for our websites and products
for database management
Arc Analytics – Monitoring traffic in the website
Atlassian – for internal communicaitons
Autoentry – an accounting tool
BBPress – a tool to allow you to customise your avatar
Campaign Monitor – for sending emails
Customer.io – for customer support
David Harris MRCVS – content editing and data consultancy
Docusign – for managing contracts with suppliers and clients
Facebook and Instagram – for communicating with users and clients
Fasthosts – for managing web domains
FreshSuite – for customer support
G-Suite – for communication, file archiving and processing, advertising, communicating and analytics
James Bastable Photography – for client photography
Laravel Vapor – a hosting solution
LinkedIn – for communicating with users and clients
Loom – for debugging
Mailgun – for sending reminders to service users
ManageWP – for managing websites
MixMax – for customer support
MongoDB Atlas – for VetBooker functionality
New Relic – A server monitoring tool
OneSignal – a notification tool for business users
PayPal – for payments to authors
Peninsula – for HR support
ProtonMail – an access and email provider
Quickbooks – for accounting
Seen Creative – for practice videography
SEM-Rush – for website analysis
SendGrid – for processing information from forms
Sentry – for database security
Slack – for internal communications
Smart Debit – for invoicing
Stripe – for processing customer payments in our vet practice products
SurveyMonkey – for surveys and questionnaires
Termius – for database management
Trello – for communication with contractors
Tucows – for web domain management
Twilio – for integrating our products with mobile data networks
Twitter – for communicating with clients and users
Uptime Robot Service – for monitoring website status
VetSites UK – for website building
Vimeo – for video hosting
WeLove Media – for practice videography
Yay – for communications
If you have a query about any of these, please contact data@vethelpdirect.com